We just returned from a family vacation over the holidays. The hotel was what we expected. Rooms were clean, service was good but limited. Evening entertainment was good, family focused but adult targeted costumes.
Swim up bar service was fabulous. Beach was great but be warned they do not serve drinks anywhere but at the bar and in restaurants. There is not any drink service on the beach, by the pool or at the evening entertainment.
Food met our expectation.
Two notes: the hotel does not have elevators so if you don't like climbing stairs make sure you are ground floor. Also the pool is not heated so December, Jan, Feb you will not use the pool much. This is common in the region as few hotels will invest in the cost since they are full anyway. The only heated one I have found is Playacar Palace.
Final warning: the hotel has a beautiful garden which they water every night. Garden + Water= Mosquitos- bring bug spray.More
- Free Parking
- Breakfast included