We just returned last night from the Playacar Palace. We stayed 8 days and enjoyed every bit of it. Last year we were so pleased with Cancun Palace that this year, it was a definite to come back to another Palace Resort... we just had to decide which one. After looking at the different options, we booked Playacar and also decided to become a member!
I read many of the reviews and I will give you my opinion:
This resort is a smaller (225 room) resort that has an open lobby. When you arrive, you will find that everyone is willing to please in any way that can to make sure that you are taken care of. We arrived at 12:30 and had to wait until 3pm to get our room (no big deal, we went for lunch and took care of meeting our representative). The room was a partial oceanview in the "construction zone" building. The noise didn't bother me even when I became ill one day and stayed in bed. I ordered room service that entire day and they were asking me if I needed anything else or to just let them know and they will get it.
The pool is warm and the bar staff is great! I sat in the same area and the waitress knew me by name and exactly what to bring for the entire family! Her name was Bella..... EXCELLENT! She worked so hard to please us and whenever she would make a suggestion, it was great. I fell and hurt my toe (only my toe) and she was so worried that she had an emt come and look at me right on site! All I needed was a bandaid.... needless to say..... we were pampered.
We found both the Italian and Japanese restaurants great... we would try things that we normally would never have tried. Our 14 yeAar old enjoyed the choices he was given and again, they knew what we were drinking and what our preferences were and how we liked our meats cooked.... very impressive! Thumbs up to Angel and Jazz. PS... if you go Japanese, ask Jazz to make his Banana dish for you!
Entertainment..... Regarding entertainment... I found that Cancun Palace had a better selection but it was also due to the fact that they have a separate building just for their entertainment. However, the entertainers worked hard with the space that they had.... Gabriel was great and has many great dreams for Playacar Palace...
Nightly entertainment.... If you have teenagers there may be times they may be bored. I shared this with the Palace. They have a beautiful Martini Lounge that is very slow. It would be great to see them put in a pool table and offer dinner/dancing in the room.... a teen night with a dj..... bingo night with the family one night...... "spruce it up" earlier than 10:30 pm. By the time 10:30 comes, I am tired and ready to retire to the room.
Elvira was our representative. She was met us on our first day and took care of us throughout our stay. She is great at what she does!
It would also be good to see more lounge chairs in the pool area. We would go down at 10:00 and could not get a chair..... please have Santa bring the Palace more lounge chairs.
We spend a day in the spa and enjoyed ourselves. Everything was excellent! We also had Jesus (lobby) assist us everyday and greet us upon returning.... Thank you Jesus, you are great! My husband and son golfed in Playacar..... Thumbs up!
We have been coming to Mexico for the past 7 years and stayed at 7 different hotels and we actually wanted to hear what the presentation. There was no pressure (other than one person) but at the end, we bought the package that was right for us. We didn't need 25 or 50 weeks and we ended up with 15 weeks and felt comfortable with what we bought. We look forward to visiting the palace hotels. I do wish we would have done it a year ago when Hard Rock was part of the membership however, we are pleased either way. If you like being pampered then this is the place for you. I didn't find anyone at this location to be negative... they all were great. If you are planning on visiting Mexico, Palace is the way to go....
- Official Description (provided by the hotel):
- Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more less
- Reservation Options:
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- Also Known As:
- Playacar Palace Hotel Playa Del Carmen
- Playacar Palace Mexico
- Playacar Palace Resort
- Playacar Palace Riviera Maya/Playa Del Carmen, Mexico