We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Best Service in Mexico!!!” 5 of 5 bubbles
Review of Playacar Palace

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Playacar Palace
Ranked #18 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Romulus, Michigan
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Best Service in Mexico!!!”
5 of 5 bubbles Reviewed 27 March 2012

We went to Playacar Palace in February. We couldn't say enough on the service. You truly feel like you have been on vacation when you leave. The location is close to everything, ferry to cozumel, 5th Ave. and never felt uncomfortable walking around. The entire staff will and do go out of their way to get you what you want or need for your stay if humanly possible. Food is the best we have ever had in Mexico (it ain't like home). If you don't like something you just tell them and they will bring it and make it whatever way you tell them to, so if you go hungry here it is your own fault for not asking. They are working on the entertainment which hoping will get better some of them are kinda lame : ). Damaris, Junita, Angel, Fernando, Jazz, Luis, Antonio, Carlos, and so many others made our stay worthwhile. You will love it here and won't be disappointed!

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lovinmexico06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

4,185 reviews from our community

Traveller rating
    3,095
    776
    211
    64
    39
See reviews for
1,451
1,799
30
46
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,071)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Calgary, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 26 March 2012

I read a lot of the reviews on this page before I decided on this place. I agree this place has great service, nice rooms with fantastic view of the ocean and a nice beach front. The food was very disappointing. My wife and I love good food and you will not find it here in Playacar Palace. It is edible and the funny thing is, it is also better than some places on 5th Ave.

Oriental Restaurant - bad. sushi rice was mushy, ingredients weren't fresh. I am Chinese and I eat a lot of Asian foods. I never had sushi this bad before anywhere. Pad Thai was mushy and the miso soup was salty.

Italian Restaurant - so so. Tuna Tartar - DO NOT TRY IT. Don’t know where they got the tuna. Texture and taste of the tuna was bad. Risotto was ok.

Lobster Dinner - Lobster was mushy. Beef tenderloin was good. Chicken soup tasted weird

Chief’s Dinner - The best thing that I had on this whole trip was the fish during this dinner. The fish was wrapped in paper like a gift. Excellent presentation, juicy with fantastic flavours.

Buffet - small selection because it is a small hotel. I have been to another all inclusive hotel in the area and their buffet was bigger and better.

Hotel credits were nice. Credits can be used for lobster and chief’s dinner. The credits can also be used for spa treatment and boring trips. My wife used $300 hotel credits plus $5USD for a spa treatment. For good trips, you have to pay. We got discounts after going thru the sales pitch. BTW, if you are interested in their sales pitch, please note there is a second offer after you reject the first one and both offers are negotiable.

I was told by somebody at the hotel that this resort cost more because of its location. I agree the location is great. The hotel is right beside the ferry to Cozumel and in Playa Del Carmen

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank wkkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

We travelled together with 2 other families for Spring Break. This resort was a great find. It's most endearing quality is the loveliness of the staff. Genuinely happy, thoughtful and helpful.
The food is well above par for an all inclusive arrangement.
The beach is spectacular, and once again, the service on the beach is outstanding.

Room Tip: Ask for a higher floor with a balcony. You will enjoy watching the frequent beach weddings that the...
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank cchristodoulou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Des Moines, Iowa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

I would (and have) recommend this resort to everyone. If you are like me, you do not want to walk a mile to get from your room to the beach, pools, restaurants, etc. This is perfect. The resort is small enough that you can get to everything easily and big enough to enjoy all the amenities. The location is perfect too. Soooo close to 5th Avenue shopping, Senior Frogs, Ferry to Cozumel and of course walk right out to the beach. The staff was great (special thanks to Carlos, Gabriel, Fransisco)!!!! I can not say enough about this resort. The one thing to improve on.... updating the halls. Oh and loved having the different events each day (misc lessons at 4pm and entertainment at 9pm).

Room Tip: definately get a ocean view (not corner view). If you want a bigger room/joining room, sounds like y...
See more room tips
  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lisa b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 26 March 2012

Stayed for a second time at Playacar - this time in February, while the first time was with family in December. Despite the fact the hotel was fully booked, this resort was fully capable of providing the same excellent service, as compared to slower times of the year. We were transitioning from Cozumel Palace and spent check out day there, arriving at Playacar late in the day. The staff still provided us with a very nice room. They indicated they always take care to look after their members. We have stayed at most Palace resorts and have an affinity for this one. The location that offers many options is very attractive. We try not to take for granted the exceptional staff at all the resorts.....they really Make each vacation. This time we must acknowledge Arturo and Nataly at reception..very helpful. Ana at the poolside service was always there and accomodating. Pedro (Italian restaurant) was outstanding and made two of our dinners memorable experiences. Greta (Yoga) was fun and got us on the right track in the mornings. Vani was everywhere and fun followed her.
Once again a Big Thanks to everyone at Playacar Palace and look forward to seeing you all again soon.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 March 2012

The minute that we arrived at the Playacar Palace we were treated like royalty. We were greated with an ice cold cocktails and check in took less than 5 minutes. Our room, 439, was amazing. Full view of the ocean, balcony and you could see the sunrise each morning.

We have to send an extra special thank you to Mr. Arturo, Front Desk Manager for giving us the most amazing hotel room that we have ever stayed in.

How do we begin to thank Carlos Medina, Public Relations. At the end of each day Carlos would look for our group of nine and ask how our day was. We would tell Carlos every night.... it was a day in heaven. Carlos went above and beyond his job description. Carlos holds a special place in our hearts. Thank you... Thank you... Thank you...

Dream day at the Playacar Palace....

Start the day with a walk on the white sand beach that goes on forever. The warm oceanwater, blue turquoise water and warm morning sun on your body.

Time for breakfast...mimosa, latté and amazing breakfast buffet that changed each day.

Pool time... unlimited yummy drinks, the smell of BBQ in the air. Hamburgers, steak, chicken breast, french fries, pizza, hot dogs by the pool. Also a full lunch buffet inside if you wished to get out of the sun. If you still could not decided what to eat, just ask for whatever you craved. Pico de galo, chips, shrimp and scallops... Chicken wings...

Excellent music playing in the background. Slow and relaxing in the early morning and then rocking fun in the afternoon.

Entertainment Staff that made the day so fun. Acquasize, yoga on the beach, volleyball, trivia games by the pool or just taking the time to visit with everyone.

Pool bartenders and servers that love to have fun with you. Make you any drink you can think of. You would never wait to get asked if you want a drink or get a drink. The service was the same on the beach too.

Dinner.... All the restaurants and buffetf for dinner are wonderful. Our favorite was the Italian restaurant. The menu has many options and the ambience of the restaurant is perfect. If you are looking for a place to have dinner that has excellent food, not rushed and impecable service... this is the place to go. You do not need reservations at any of the restaurants. We loved this feature. We would all meet in the Lobby bar or Luna Lounge for drinks. When everyone would arrive we would make our way to the restaurant. It was so relaxing and no one had to be on a schedule.

Luna Lounge Time.... Casino night, salsa dance lessons or just relaxing. Visiting with family and new friends that we met on our holiday.

Resort Credits... My advice is that you try to decide what you would like to spend your resort credits on prior to your arrival to the resort. We met with a Playacar Palace employee on our first morning. She was explaining in detail what we could do with our credits. We had received a detailed list of what we could use our credits for prior to arrival. We were able to inform her of what we would like to do in approximately 5 minutes. This saved time for her and ourselves. With our Resort Credits we received a romantic steak and lobster dinner on the beach, swam with the dolphins, professional pictures on the beach, two tequilla gift sets from the gift shop and my Husband went golfing.

Enriqué Iglesias Concert.... During our stay we were also treated with an Enrique Iglesias concert that was provided by the Playacar Palace Resort. They had a coach bus that took us to the Moon Palace Resort Golf Course in Cancun. Enriqué Iglesias performed outdoors on the golf course. It was a perfeft night. Warm, full moon and Enriqué Iglesias.
Heaven... I think so!
The concert is on utube... watching the video brings back so many wonderful memories for us. When we returned to the Playacar Palace Resort at approximately midnight the resort had a buffet waiting for us in the outdoor lobby. It made us feel so welcome and as if we were at home. This resort thinks of everything. Waiters also there taking our drink orders. One word... amazing.

I hope that after reading our reivew that you agree.... A day at the Playacar Palace is like a day in heaven. We would go back in a heartbeat.

Thank you again to all the staff at Playacar Palace.
There are just too many staff to name them all individually. They all hold a special place in our hearts.

You all are amazing and you made our trip.... a dream come true.
We will cherish the memories forever.

Room Tip: We loved Room 439. Full ocean view and balcony.
See more room tips
  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Gloria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 24 March 2012

I recently went to Playacar Palace for the week of Thanksgiving. The hotel is immaculate and is much nicer in person than the website. The beach is wonderful; just the perfect amount of wind and waves. The service at this hotel was wonderful. Everyone from the hotel reception to the waiters, even the maintenance staff say hello and were very friendly. The food at all the restaurants was great but I highly recommend the Italian restaurant for dinner. The location of the resort to La 5ta avenida, where all the shops was wonderful. Everything is within walking distance including the ferry to Cozumel. We were so impressed with the staff and hotel that I ended up buying a vacation club package through Palace Resorts and RCI. We can't wait to vacation again at Playacar Palace!

  • Stayed November 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank GilEli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
8.1 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
4.5 of 5 bubbles 2,843 reviews
3.8 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#32 of 212 in Playa del Carmen
4.5 of 5 bubbles 6,487 reviews
2.6 km away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#39 of 212 in Playa del Carmen
4.5 of 5 bubbles 6,280 reviews
Show Prices
Show Prices
Show Prices
19.3 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4.5 of 5 bubbles 4,682 reviews
19.6 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4.0 of 5 bubbles 4,480 reviews
30.0 km away
Now Jade Riviera Cancun
Now Jade Riviera Cancun
#9 of 26 in Puerto Morelos
4.5 of 5 bubbles 8,088 reviews
Show Prices
Show Prices
Show Prices

Been to Playacar Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Playacar Palace

Property: Playacar Palace
Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#12 Top resorts Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#15 Spa Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Agoda, Hotel.de, HRS, Reservation Counter and Kognitiv US Corp so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing