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“Great service, great location”
Review of Playacar Palace

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Playacar Palace
Ranked #24 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 24 April 2012

This is a great base to explore the Yucatan Peninsula. The Fifth avenue shopping is at your doorstep in Playa del Carmen and the ferry to Cozumel is steps away too. But most of all, get ready to be wowed by the service. The most sincere service I have ever experienced while on vacation. Everyone at the resort worked to make your stay an absolute pleasure. The one negative were the resort credits which were very limited, you are capped at $150 for credits toward the spa, and the excursion variety is a bit lacking. There just seemed to be few things we could actually do with our resort credits. All in all, a great resort.

The buffet was fantastic and I recommend sticking with the buffet over the other restaurants.

Stayed: April 2012
3  Thank Bengalfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,969 - 2,975 of 4,613 reviews

Reviewed 24 April 2012

View is good. Food was bad at Italian restaurant. Everything else was good.

  • Stayed: May 2011, travelled with family
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2  Thank Redstorm1121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

When my husband and I began planning our wedding, we knew we wanted to have our ceremony in Mexico. After doing tons of research we decided to have our destination wedding at the Playacar and let me say, it was amazing! Wilma, the wedding coordinator, arranged everything exactly the way we wanted and went above and beyond. There was something for all of our family and friends to do at the hotel and in Playa del Carmen. The staff was so accommodating and helped to make our big day super special. Our room was really clean and the hotel was really open and inviting. The ocean view and ocean front swimming was wonderful. We can't wait to go back! I Highly Recommend a destination wedding here!!!

  • Stayed: August 2011, travelled with friends
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1  Thank DaniRichTroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2012

I went with my family for a week to this wonderful hotel, it is really the best all inclusive options. The staff is friendly and always ready to make our vacation a better one. Food is very good.

Room Tip: Oceanview in an upper level
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  • Stayed: April 2012, travelled with family
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3  Thank monicarodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

This was our fifth trip to the Palace. The quality of life for a week's vacation is amazing. The pool deck staff is attentive, the water is inviting, the beach walking is spectacular, the food is varied and tasty, Fifth Avenue is just fun, the golf is a challenge (we went early in the day three times), and the place is safe. We ran five miles each morning at 6:00 A.M. This is, quite simply, the best you could do.
Location, location, location

Room Tip: Always request a pool view balcony room
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  • Stayed: April 2012, travelled as a couple
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4  Thank Bud S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2012

As a Palace member, we've been to a few of the Palace Resorts all with exceptional facilities and service. Playacar is one of our favorites and we were there in September 2011 to celebrate my birthday. We're going back this September.

Check in was easy and we were on the 5th floor in a Concierge room with a great ocean view.

Seeing that it was our 4th trip back, some of the staff remembered us and it was like coming home. The charm of Playacar is it's size, staff, food and proximity to Playa Del Carmen. Downtown 5th Avenue is less than a minute walk where you can experience shops, restaurants, street artists and liquor shops. The ferry to Cozumel is also right there.

We used our $1500 resort credit for a couple of Romantic Dinners on the beach, one in Playacar the other in Cozumel Palace. Steak and Lobster with champagne and wine, truly divine.

Of course without the great staff, this would not be the same experience and there are too many to list them all. Our favorite bartenders, Carlos in the lobby bar with Perla, Gaspar in Luna Lounge also with Perla.

Cafe Del Mar - Breakfast and Lunch - Juanita is such a sweetheart in reception with Jazz as captain always looking after us. Waiter Santos was always ready with our Mimosas with Luis and Israel. Daniel, manager and Gabriel, head waiter made sure all is working well.

Italian Restaurant - Waiters Alejandro and Antonio. Angel, manager and Alfredo, manager ensured our brief Vegan diet was looked after with special not on the menu dishes every night.

Poolside - waiter Leonardo always made sure we had what we need as did Perla and Juana.

Can't forget the entertainment staff with Super Erick, Gabriel, Fernando, Baxtor and Damaris.

Looking forward to September.

  • Stayed: September 2011, travelled as a couple
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4  Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2012

We (2 Adults and 2 kids (older teens)) stayed here during the second week of april. The hotel is Beautiful, spacious and just what we expected for a smaller resort. checkin was a breeze and only took about 15 minutes to get from the cab to our room. The food is what you could expect from an all-inclusive. Not amazing but everyone can definitely find items that they will enjoy.

Sushi: Overall a little bland (rolls and sashimi) but fried rice dishes, soups and yakitori were very tasty.
Italian: Best overall quality of menu but dinner definitely takes time.
Causal: Great breakfast, suitable lunch and so many dishes that again, the pickiest eater will find multiple items and be happy.

The pool was great. Wonderful temperature and the pool bar was quick and fantastic all day long. Only con for us, too many kids running around, even by the bar.

The beach was phenomenal. Yards from the pool with fantastic servers bringing anything you need. As expected, the towel game can run rampant but thats not uncommon. Its easy to find chairs but a bit more difficult to find the chairs around umbrellas (which are needed, its hot).

We got Pedicures and those women really know what they are doing and made our salon visit totally worth it.

The best thing about this resort are the staff. They truly made all of us feel as if we were the only people they were there to help. Always with a smile and by name. My biggest con is that it can get a little boring for older teens but its location to 5th avenue and the Cozumel Ferry (less than 5 minutes to both) helped tremendously.

Room Tip: Not all rooms have a balcony but if you can get it, its totally worth it.
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  • Stayed: April 2012, travelled with family
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3  Thank Rowdystylz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#17 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
Price Range: $532 - $1,038 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Official Description (provided by the hotel):
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Riviera Maya/Playa Del Carmen, Mexico

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