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“Exceptional Hotel in the Heart of Playa Del Carmen”

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La Tortuga Hotel & Spa
Ranked #53 of 214 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 13 February 2012

Fabulous Hotel in the heart off the city. The Staff was great. Always went out their way to be cheerful and helpful. The rooms where great and we were amazed at how quite and peaceful it was being in the heart of the city. The grounds were beautiful and extremely well maintained. No car needed you can walk to everywhere that you want to go.

Room Tip: I dont think you go wrong with any room
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  • Stayed: February 2012, travelled as a couple
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Thank schuyler1815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

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868 - 874 of 2,424 reviews

Reviewed 11 February 2012

My friend and I stayed at La Tortuga last week and we thoroughly enjoyed the hotel and the friendly service by staff (a special mention for Alfredo, who always had a smile on his face and time to chat and Rafael at reception {thank you for the Tequila advice})! The hotel grounds are really nice and well maintained and it's no wonder that while relaxing in the jacuzzi, you feel as though you're in an oasis.

Breakfast at El Bistro was great and whilst I initially considered myself to be crazy for ordering a chorizo and egg burrito for breakfast, it was absolutely delicious. I also recommend the fruit shakes.... papaya was my favourite.

The hotel has a great location as it's just around the corner from 5th Ave and several bars/clubs. I note that a few reviewers mentioned that noise was an issue for them, but I didn't find this to be the case (we were in room 302). Although it's a bit of a walk to get to Mamita's Beach Club (one of the 2 beach clubs the hotel gives you passes to), the place had great drinks, food and music.

A quick note for the single people reading this review.... I love a nice hotel which is why I picked La Tortuga, but I didn't realise until we arrived that it's more so a 'couples' hotel. Not that this would deter me from staying here again, as the hotel is amazing, but we were the only non-couple as far as I noticed... just so you know.

  • Stayed: February 2012, travelled with friends
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Thank Ana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2012

I can't say enough great things about this place, our stay here was amazing! Get the swim up suite or go big and try for room 116 or 117 (we were in 109, it was beautiful but lacked the hammock and pool top jacuzzi of 116 & 117). There are ~50 rooms here so it's the perfect size, my boyfriend previously lobbied for all inclusive resorts anytime I booked trips - thank you La Tortuga for convincing him that is the wrong way to go! I also loved that there were no kids/infants anywhere inside the place.

This place was so relaxing and beautiful, we were sad to leave the property and the friendly staff. The restaurant is delicious and the service was impressive. It has a great proximity to the beach and 5th street but is so quiet once you pass through the lobby. I can't imagine a better place to stay while in Playa Del Carmen.

The beach clubs were nice but we laid out on the beach near the end of 14th street for a few days. Access to the water wasn't the best but it was a nice quiet spot away from the crowds and vendors.

Skip the tours and let the front desk simply book you a driver (Martin if possible) to take you to the ruins and cenotes. It was half the price of the tours and nice to have a private guide & go on our own schedule. Somehow we overlooked the bikes at the entrance of the Coba ruins, definitely rent them if you go.

Room Tip: The swim up room is worth the price, I was happy with 109 but would splurge on 116 or 117 next time.
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  • Stayed: February 2012, travelled as a couple
    • Value
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2  Thank Juliette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2012

We stayed at the beginning of February, from the time we checked in we were memorized by the beauty and tranquility of the hotel. The entire staff exceeded all of our expectations with their service and freindliness, always ready to help in any way. We have been to the area before and by far this is the best most memorable vacation experience we have ever had. The hotel is close to 5th Ave with all the shops and resturaunts. Access to 2 beach clubs. We were able to book all of our excursions at the front desk. Breakfast was included daily and the staff provided the most amazing service there that could teach Canadian servers what service really is!!!!!! Thank you La Tortuga we will be back some day

  • Stayed: February 2012
    • Value
    • Location
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Thank Jamiemcc24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2012

We stayed the last 2 nights of our holidays and it was a perfect fit for us. We were close enough to most everything, even walked to Walmart for some wine and a cable for our ipad.
Upon registering, I politly mentionned some concern over the noise comments of others and they gave us a room more on the inside and it was fine for us.
It was clean, had a small fridge and had everything to be expected from a hotel room.
We enjoyed the beach club, 5th avenue and plenty of walking and shopping. Their was a small rest area at our floor level with an open area with one table and some chairs and we spent a quiet evening sipping our wine and looking out to a side street. Even had a late night burrito from the little snack place across the street which was delicious.
It was a good feel for the end of our trip....would not hesitate to recommend ......

Room Tip: ask for a room away from the noise, we politly adressed the subject and they were more than willing...
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  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Thank LucAlfred_Ont_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2012

I really am challenged between giving this hotel 3 or 4 stars but have opted for the higher rating simply because it seems that Playa Del Carmen Hotels are a tad pricey for what you get. The hotel is located a stones throw from the main tourist street 5th avenue, which is good and bad. The good part is the easy access to a wide array of restaurants and shops. The bad is the noise from nearby nightclubs which made it difficult for me to sleep. This must be a big problem for all hotels near the clubs and there are many.

The standard plus room is pretty small. I did expect a more comfortable room for the money and thus had some difficulty viewing the hotel as a good value. However, they made up for their limitations with the following:

1) An excellent authentic Mexican breakfast at their restaurant downstairs. Breakfast is included with the room and is not a buffet. They have some great fresh juices which are not to be missed. Get one of the green one's. The restaurant is also very good for dinner.

2) Towels and passes are made available to two local beach clubs each day. My wife and I enjoyed the beach.

3) A discounted 30 minute massage also came with the room and was outstanding, absolute bliss.

4) Although close to all the tourist mayhem, the hotel has a secluded feel and the common areas are nice and comfortable.

5) The staff are very friendly, helpful and ask for suggestions to improve the experience.

I would stay there again, however, not sure if there is much they can do about the noise.

Room Tip: I'm not sure what to do about getting a quiet room. As I walked around, I could tell some rooms...
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  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ssebastiantravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2012

The facade is ordinary, but once you are inside its like an oasis. What a charming and cozy hotel.

Likes:
- The ambience and the sanctuary-feel inner area of the hotel, which has the living room, a bar, Jacuzzi, and swimming pool.
- The service: everyone is so friendly and happy to assist you, things are more personalized here as it’s a smaller hotel
- The happy hour
- The breakfast (lots to choose from)
- The free beach lounger coupon for the Mamitas beach club
- The location

Dislike:
Our windowless room (perhaps we should’ve booked the room with balcony on the inner courtyard), which was a little depressing and gives you the feel of a holiday in the mountain rather than a beach vacation.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mrtravelmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 27 April 2016

Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#36 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range: $107 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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