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“Wonderful!!! Beautiful Boutique Hotel!”

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La Tortuga Hotel & Spa
Ranked #54 of 211 Hotels in Playa del Carmen
Certificate of Excellence
San Diego, California
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful!!! Beautiful Boutique Hotel!”
Reviewed 20 February 2012

My fiance and I absolutely loved this hotel. We went in May of 2011 and got engaged at Tulum. I am so glad this hotel was a part of this memory.

The staff was EXTREMELY friendly and accommodating. The location was perfect...right off of Avenida Quinta, close enough to walk around but far enough not to be "in the middle" of it all.

One of my favorite parts about this place is the restaurant. The food is amazing and breakfast was delicious every morning. The waiters are very amicable and attentive. Don't forget to order the Mayan Style eggs, I've been craving them ever since!

If you are looking for a hotel that doesn't feel massive and overwhelming with kids running around all over the place, look no further. La Tortuga is comfortable, intimate and beautiful. Their staff will always greet you with a genuine smile. I can't wait to go back someday!

Room Tip: We took a regular room and it was great, but the walk-in pool rooms sure looked nice!!
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  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Melina619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Director of Sales at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,370 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
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Brooklyn, New York
Level 4 Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 February 2012

Based on the great reviews by other TA members, we booked a week at La Tortuga. Everything about our visit was fantastic: the room, the food, the staff, the atmosphere. We really enjoyed being walking distance from 5th Avenue (one block away!). We also appreciated NOT being on the beach, as that is such a scene in Playa. :) Beach is walking distance, and the hotel provides free passes to a local beach club, but we found that lounging by the hotel's pool was even more enjoyable.

We paid in advance via cash transfer in order to secure the early-payment discount rate, and the process was smooth and easy. The hotel staff is extremely accomodating--best demonstrated by the hours for the included breakfast: 7 am - noon. This detail alone tells me that they are interested in offering what's best for their guests, not what's best for them. :)

Parking is just across the street for $10 per night. Honestly, though, if we were to do this trip again we would not have even bothered with the rental car. Very easy transport to/from the airport, and it is simple to hire a car (or taxi) for the day if you want to go on excursions.

Room Tip: We were in room 101, which has a private pool. Worth the splurge.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Goodbklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level 5 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 19 February 2012

What more can be said about this hotel that hasn't already been said. Service was second to none. Fidel the bartender was amazing serving up drinks during happy hour and sharing a story and making you feel like the only guests in the hotel

The doorman and reception staff were all friendly, amazingly helpful and always smiling. We did hear a little noise from some of the local bars between 2:00 am and 5:00 am which was annoying at times but nothing the hotel could do about it. Our room was a little musty which had something to do with our air conditioner that didn't work that well. Nothing to complain about but something that may bother a complainer.

We wouldn't hesitate recommending this hotel at all.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NewBrunswickChuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eads, Tennessee
Level 2 Contributor
5 reviews
Reviewed 13 February 2012

Fabulous Hotel in the heart off the city. The Staff was great. Always went out their way to be cheerful and helpful. The rooms where great and we were amazed at how quite and peaceful it was being in the heart of the city. The grounds were beautiful and extremely well maintained. No car needed you can walk to everywhere that you want to go.

Room Tip: I dont think you go wrong with any room
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schuyler1815
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 11 February 2012

My friend and I stayed at La Tortuga last week and we thoroughly enjoyed the hotel and the friendly service by staff (a special mention for Alfredo, who always had a smile on his face and time to chat and Rafael at reception {thank you for the Tequila advice})! The hotel grounds are really nice and well maintained and it's no wonder that while relaxing in the jacuzzi, you feel as though you're in an oasis.

Breakfast at El Bistro was great and whilst I initially considered myself to be crazy for ordering a chorizo and egg burrito for breakfast, it was absolutely delicious. I also recommend the fruit shakes.... papaya was my favourite.

The hotel has a great location as it's just around the corner from 5th Ave and several bars/clubs. I note that a few reviewers mentioned that noise was an issue for them, but I didn't find this to be the case (we were in room 302). Although it's a bit of a walk to get to Mamita's Beach Club (one of the 2 beach clubs the hotel gives you passes to), the place had great drinks, food and music.

A quick note for the single people reading this review.... I love a nice hotel which is why I picked La Tortuga, but I didn't realise until we arrived that it's more so a 'couples' hotel. Not that this would deter me from staying here again, as the hotel is amazing, but we were the only non-couple as far as I noticed... just so you know.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ana T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chicago
Level 5 Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 10 February 2012

I can't say enough great things about this place, our stay here was amazing! Get the swim up suite or go big and try for room 116 or 117 (we were in 109, it was beautiful but lacked the hammock and pool top jacuzzi of 116 & 117). There are ~50 rooms here so it's the perfect size, my boyfriend previously lobbied for all inclusive resorts anytime I booked trips - thank you La Tortuga for convincing him that is the wrong way to go! I also loved that there were no kids/infants anywhere inside the place.

This place was so relaxing and beautiful, we were sad to leave the property and the friendly staff. The restaurant is delicious and the service was impressive. It has a great proximity to the beach and 5th street but is so quiet once you pass through the lobby. I can't imagine a better place to stay while in Playa Del Carmen.

The beach clubs were nice but we laid out on the beach near the end of 14th street for a few days. Access to the water wasn't the best but it was a nice quiet spot away from the crowds and vendors.

Skip the tours and let the front desk simply book you a driver (Martin if possible) to take you to the ruins and cenotes. It was half the price of the tours and nice to have a private guide & go on our own schedule. Somehow we overlooked the bikes at the entrance of the Coba ruins, definitely rent them if you go.

Room Tip: The swim up room is worth the price, I was happy with 109 but would splurge on 116 or 117 next time.
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Juliette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 February 2012

We stayed at the beginning of February, from the time we checked in we were memorized by the beauty and tranquility of the hotel. The entire staff exceeded all of our expectations with their service and freindliness, always ready to help in any way. We have been to the area before and by far this is the best most memorable vacation experience we have ever had. The hotel is close to 5th Ave with all the shops and resturaunts. Access to 2 beach clubs. We were able to book all of our excursions at the front desk. Breakfast was included daily and the staff provided the most amazing service there that could teach Canadian servers what service really is!!!!!! Thank you La Tortuga we will be back some day

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamiemcc24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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