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“Excellent!” 5 of 5 bubbles
Review of La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
Ranked #54 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Emmaboda, Sweden
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent!”
5 of 5 bubbles Reviewed 21 March 2012

Very nice Hotel. Good service, friendly personal. Clean rooms. Close to everything without any bothering noise at nights.

Room Tip: standard rooms may not have room for big suitcases.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tajkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cris M, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this review, 28 March 2012
Hi, thank you for your comments, we hope to have you as our guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,279 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (293)
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Berkhamsted,England
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 21 March 2012

We stayed here for a total of 6 days in March 2012. For 3 of these days we stayed in room 117 - one of the Junior suites. It has a private Jacuzzi on the rooftop of the room which is great to relax in after the sun has gone down.
The rooms were briliantly cleaned, the staff of the entire hotel were very friendly and helpful. Laura and Yanine on Reception are very helpful for local advice and where to find the quitest beaches (get a collectivo to Tulum - about £1.50) and go and snorkel with Turtles and on gorgeous reefs etc.

The restaurant staff of Arial (the manager) and his happy,smiling, nothing is a problem attitude team made our stay all the more better. The food was very good - much better than the majority of the touristy 'restaurants' in Playa. After trying a few (non-touristy restaurants - we didnt bother with the 'popular ones') we gave up and ate at the hotel instead. We really have to mention Fidel's cocktails. During our time in Playa Del Carmen we also stayed in a 5* Resort just up the coast - we can honestly say that Fidels cocktails were better than any of the cocktails that we had in the 5* resort (Grand Velas). Even if you are not staying at La Tortuga - go there for a couple of Fidel's cocktails - he makes a wicked Mojito - Mayan Style - it really is worth it.

Whilst the hotel is situated very close to 5th avenue - its very quiet yet you can easily access the nightlife, the local beach or you can get a collectivo and be on a quiet beach on about half an hour.
We had no criticism of the hotel at all - and we travel extensively both through work and leisure so we know what we are talking about.

Jules & Laura from London, England

Room Tip: Any of the Junior Suites or a swim up room means that you are on the ground floor.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheTravellers2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cris M, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this review, 28 March 2012
Thank you very much for taking the time for writing. We are very delighted with all your comments, we always make an effort to give our guests the best customer service, and make all our guests feel at home. We will share your comments with Fidel, Ariel and the girls at front desk. We like to keep it as a small oasis, where you can relax and have a peaceful time. We hope to have you as our guests in the future, we will continue working to give you the best service. If you plan on coming back, please mention you already stayed with us so we can give you our best offer! Saludos!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Asker, Norway
Level Contributor
38 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 21 March 2012

We, (wife and myself) went for a 14 days’ vacation to Playa del Carmen, Mexico to celebrate our 25th. wedding anniversary, and had booked this hotel via a charter company, after reading some good reviews in advance. We were definitely not disappointed. Situated in the middle of everything just of 5th. Ave and with a short stroll to the beach one could imagine that it would be a bit noisy. It is not. It's so calm and peaceful that it's really hard to imagine that you're actually in the middle of the touristic area. A couple of times one could hear the bass from a nightclub, but never so much that it would be annoying. (that of course depends on how sensitive you are). The hotel rooms are situated around the garden, which basically is a pool-area with a nice jacuzzi.
The staff must be one of the most friendly, helpful and service minded hotel and restaurant staff I've ever met. The girls in the reception are just adorable. So sweet and helpful as they are, yet with a great sense of humour, and very professional, as were the "bellboys" who were always there to open doors and carry your luggage with a friendly smile on their faces. A quote from one of them: "remember you're on vacation to relax" So we did. The restaurant is called El Bistro, and they serve delicious complimentary breakfast. The rest of the day you can have good meals as well for lunch, as for dinner. A very good selection and for us at least, at very reasonable prices. Also here the staff is excellent. Good sense of humour, friendly and very effective. I must not forget to mention the cleaning-staff as well, who always made a new figure on the bed out of the clean shower towels, that where replaced every day. We started to look forward to see what they'd come up with every day when coming in after a day on the beach or on one of the many excursions that you can join. This is a highly recommended hotel for anyone who cares about a budget, but still want some feeling of luxury. Thank you so much La Tortuga for making our stay so great. We will definitely go back.
Just for info, this hotel has an age-limit downwards to 16 years. So children under the age of 17 are not allowed. So this is not an option for families with small children, but that might be one of the reasons why it was so quiet.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raviolies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 8 August 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 19 March 2012

First I would like to say that there was nothing wrong with the room or the cleaning staff, which are the most important things in a hotel. The room was comfortable, the place was always clean, the pool was beautiful and the hot tub was the highlight of late afternoons.
The real problem with this place was some staff members. Laura and Yanina, at the front desk, were always helpful. But I had a very bad experience with another front desk person, whose name I've forgotten. She was arrogant and not helpful at all. When she finally understood that I needed help she called the manager, who showed up at my room unannounced and wanted to make my undone bed his office. I cannot express in how many ways this gentleman bothered me, he disrespected my privacy and never gave me a chance to express what I really needed help with. After being told that I needed him to leave my room he turned rude and left me without a solution to a problem he never bothered to try to understand. And this was not a language problem, he spoke fine English and I speak decent Spanish.
I would not stay at this place again.

  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level Contributor
315 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed 19 March 2012

I felt very welcome at La Tortuga, and very much liked that it was close to everything - Avenida 5 and the beach - without being in the middle of the noise. Breakfast and WiFi Internet access were included in the price. Parking in the nearby garage was $10. (General advice: don't even *think* about staying in a hotel on Avenida 5 unless you want 24/7 action and noise).

My room was just OK, considering the room rate. I would have liked to have a chair. There's a lot on the plus side, though. The room was clean, the air conditioning worked, there was enough hot water, and the bathroom amenities were good. The bed was too soft for my liking, but that's a matter of personal taste.

  • Stayed March 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bluevoter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 10 August 2012
Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tampa florida
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 18 March 2012

Stayed at the La Tortuga Hotel. It is very convenient to 5th Avenue where all the bars and shopping occurs. Its 1/2 block walk to 5th Ave. Staff was very friendly and helpful. The restaurant had specials each day. The staff remembers the guests names. The bartenders are very friendly and willing to help you in any way possible. Booked several tours with their front desk. The tours were exactly as they described.

The housekeeping dept. had a surprise for us each day: the towels were always arranged in a different way each day on the bed. They were a variety of animals or other creative displays. It was a lot of fun walking into the room each day.

Room Tip: On 5th Avenue, be sure to stop at the bar with swings outside. Explore around as each bar has a dif...
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank manusod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 March 2012

We really enjoyed our stay at La Tortuga. We stayed in a junior suite with a king size bed, small balcony, and in-bathroom jacuzzi. The hotel is located 1 block from 5th avenue, which makes it nice and quiet but still puts you next to all the restaurants and shopping with a short walk to the beach. Breakfast at the hotel restaurant is included and is good. The courtyard/pool area is very nicely landscaped and maintained. The pool is completely shaded, which was good for us (we used it when we wanted to escape the sun at the beach), but this may not appeal to all guests. The hotel does not have its own beach but you can use Mamita's beach club for free (we were told, but did not try because it looked crowded) or Ziggy Beach club, where 200 pesos per person gets you beach loungers for the day, and this fee counts towards any drinks or food ordered from the club. We also spent a day at the beach at La Tortuga's sister hotel in Tulum, Cabanas, Tulum, where we were warmly welcomed "home" with complimentary welcome drinks and excellent service. The staff was great and our room was cleaned thoroughly every day. We would stay again.

  • Stayed March 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ben742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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