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La Tortuga Hotel & Spa
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Reviews (2,473)
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1,578
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31
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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868 - 873 of 2,473 reviews
Reviewed 23 March 2012

Just beautifull memories of the in-charges : lovely poeple
and as well very nice localisation.

I recommend it for the quality of services, welcoming, kindness and quality , not forgetting the beauty of the place.

My best souvenir in Playa del Carmen.

  • Stayed: March 2012, travelled solo
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Thank Fabienne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cris M, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 28 March 2012

Thank you for writing. Quality in our hotel is a must, so we are very happy that you found it welcoming, also being at 10th avenue and 14th street makes us a hotel with a great location, just one block away from the 5th avenue, is a plus, you can have a relaxing time at the hotel and yet just one block away have everything.

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Reviewed 21 March 2012

Very nice Hotel. Good service, friendly personal. Clean rooms. Close to everything without any bothering noise at nights.

Room Tip: standard rooms may not have room for big suitcases.
  • Stayed: March 2012, travelled as a couple
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Thank Tajkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cris M, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 28 March 2012

Hi, thank you for your comments, we hope to have you as our guest in the future.

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Reviewed 21 March 2012

We stayed here for a total of 6 days in March 2012. For 3 of these days we stayed in room 117 - one of the Junior suites. It has a private Jacuzzi on the rooftop of the room which is great to relax in after the sun has gone down.
The rooms were briliantly cleaned, the staff of the entire hotel were very friendly and helpful. Laura and Yanine on Reception are very helpful for local advice and where to find the quitest beaches (get a collectivo to Tulum - about £1.50) and go and snorkel with Turtles and on gorgeous reefs etc.

The restaurant staff of Arial (the manager) and his happy,smiling, nothing is a problem attitude team made our stay all the more better. The food was very good - much better than the majority of the touristy 'restaurants' in Playa. After trying a few (non-touristy restaurants - we didnt bother with the 'popular ones') we gave up and ate at the hotel instead. We really have to mention Fidel's cocktails. During our time in Playa Del Carmen we also stayed in a 5* Resort just up the coast - we can honestly say that Fidels cocktails were better than any of the cocktails that we had in the 5* resort (Grand Velas). Even if you are not staying at La Tortuga - go there for a couple of Fidel's cocktails - he makes a wicked Mojito - Mayan Style - it really is worth it.

Whilst the hotel is situated very close to 5th avenue - its very quiet yet you can easily access the nightlife, the local beach or you can get a collectivo and be on a quiet beach on about half an hour.
We had no criticism of the hotel at all - and we travel extensively both through work and leisure so we know what we are talking about.

Jules & Laura from London, England

Room Tip: Any of the Junior Suites or a swim up room means that you are on the ground floor.
  • Stayed: March 2012, travelled as a couple
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Thank TheTravellers2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cris M, Director de Relaciones con Clientes at La Tortuga Hotel & Spa, responded to this reviewResponded 28 March 2012

Thank you very much for taking the time for writing. We are very delighted with all your comments, we always make an effort to give our guests the best customer service, and make all our guests feel at home. We will share your comments with Fidel, Ariel and the girls at front desk. We like to keep it as a small oasis, where you can relax and have a peaceful time. We hope to have you as our guests in the future, we will continue working to give you the best service. If you plan on coming back, please mention you already stayed with us so we can give you our best offer! Saludos!

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Reviewed 21 March 2012

We, (wife and myself) went for a 14 days’ vacation to Playa del Carmen, Mexico to celebrate our 25th. wedding anniversary, and had booked this hotel via a charter company, after reading some good reviews in advance. We were definitely not disappointed. Situated in the middle of everything just of 5th. Ave and with a short stroll to the beach one could imagine that it would be a bit noisy. It is not. It's so calm and peaceful that it's really hard to imagine that you're actually in the middle of the touristic area. A couple of times one could hear the bass from a nightclub, but never so much that it would be annoying. (that of course depends on how sensitive you are). The hotel rooms are situated around the garden, which basically is a pool-area with a nice jacuzzi.
The staff must be one of the most friendly, helpful and service minded hotel and restaurant staff I've ever met. The girls in the reception are just adorable. So sweet and helpful as they are, yet with a great sense of humour, and very professional, as were the "bellboys" who were always there to open doors and carry your luggage with a friendly smile on their faces. A quote from one of them: "remember you're on vacation to relax" So we did. The restaurant is called El Bistro, and they serve delicious complimentary breakfast. The rest of the day you can have good meals as well for lunch, as for dinner. A very good selection and for us at least, at very reasonable prices. Also here the staff is excellent. Good sense of humour, friendly and very effective. I must not forget to mention the cleaning-staff as well, who always made a new figure on the bed out of the clean shower towels, that where replaced every day. We started to look forward to see what they'd come up with every day when coming in after a day on the beach or on one of the many excursions that you can join. This is a highly recommended hotel for anyone who cares about a budget, but still want some feeling of luxury. Thank you so much La Tortuga for making our stay so great. We will definitely go back.
Just for info, this hotel has an age-limit downwards to 16 years. So children under the age of 17 are not allowed. So this is not an option for families with small children, but that might be one of the reasons why it was so quiet.

  • Stayed: March 2012, travelled as a couple
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Thank Raviolies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 8 August 2012

Dear valued Guest,
Firstly I would like to thank you for taking a minute to write about La Tortuga Hotel & Spa. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay.
We take great pride in the fact that our customer service and high standards has become our trademark and has gathered us at La Tortuga Hotel & Spa a standout choice when compared to other hotels in the area.
We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care.
I have shared your comments with our staff and they are grateful for your kind positive words. Once again, thank you and we sincerely hope to have the opportunity in welcoming you and your family back to La Tortuga Hotel & Spa soon.

Kindest Regards

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Reviewed 19 March 2012

First I would like to say that there was nothing wrong with the room or the cleaning staff, which are the most important things in a hotel. The room was comfortable, the place was always clean, the pool was beautiful and the hot tub was the highlight of late afternoons.
The real problem with this place was some staff members. Laura and Yanina, at the front desk, were always helpful. But I had a very bad experience with another front desk person, whose name I've forgotten. She was arrogant and not helpful at all. When she finally understood that I needed help she called the manager, who showed up at my room unannounced and wanted to make my undone bed his office. I cannot express in how many ways this gentleman bothered me, he disrespected my privacy and never gave me a chance to express what I really needed help with. After being told that I needed him to leave my room he turned rude and left me without a solution to a problem he never bothered to try to understand. And this was not a language problem, he spoke fine English and I speak decent Spanish.
I would not stay at this place again.

  • Stayed: March 2012, travelled as a couple
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4  Thank Carla G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTortugaG, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this reviewResponded 14 February 2017

Dear Guest,

Thank you for taking the time to review La Tortuga Hotel & Spa . We truly value the opinions of our customers and we apologize that we did not meet your expectations, and once again I apologise for that, we are working to achieve a better service and your comments are a great help to identify our areas of improvement.

Kindest Regards,

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