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“Excellent Hotel, Service & Location!!”

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La Tortuga Hotel & Spa
Ranked #54 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Barcelona
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent Hotel, Service & Location!!”
Reviewed 14 October 2010

We would like to thank the Hotel la Tortuga for the lovely holidays that we spend during our stay in Playa del Carmen the last week of July 2010. In our opinion, the hotel La Tortuga is beautiful, the service is excellent, the swimming pool is lovely and very relaxing… you can have a swim, you can get in the Jacuzzi or you can read a book without any noise around. The rooms are really nice and comfortable and the location is ideal… right in the center of everything and 5 minutes walking from the beach.

Muchas Gracias!! It was wonderful!!

Anna & Ivan
From Barcelona (Spain)

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnuskyGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 28 August 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2010

My boyfriend and I spent 7 wonderful days in Playa del Carmen from 9/26-10/3 for his birthday. We found La Tortuga on Trip Advisor, say the amazing reviews and booked it. Our goal for this trip was relaxation and La Tortuga was just that. As we arrived we were greeted to chocolated covered straberries and champagne for my boyfriend's birthday and a beautful suite. Our suite had a private deck with a rooftop pool. We were so pleased. Throughout the week we had breakfast at the Bistro, and the food was OUTSTANDING! The staff at La Tortuga were amazing and catered to our every need. We went fishing one day, caught a barracuda, and El Bistro cooked the fish for us over a bed of rice and vegetables free of charge. They then brought it to our room so we could have a private, romantic dinner just the two of us. It was surely a highlight to our trip. La Tortuga hotel is a MUST if you're traveling to Playa with your significant other and don't want to kids running around or a million people.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank leahmb224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 28 August 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level 3 Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 October 2010

Some friends, myself and my wife came down to Playa for a week and stayed at La Tortuga. I surprised my wife with inviting her best friend also fly in and stay with us. La Tortuga was wonderful with the planning and room changes for the extra person. Morgana was incredible with her birthday presentation for my wife, special dinners and allowing us to sit down with her over Mayan Coffee for dessert. The grounds were gorgeous and well kept and the pool (actually two separate pools) was really cool. Each room is different and unique with great amenities. The staff is wonderful! Marco serves an awesome Mojito, Fidel keeps you laughing, and Oscar's smile and artistic abilities keep you entertained. The food was awesome (Mushroom Soup!!!) and Rambo took perfect care of us! There was some construction next door that bothered us one day and Benjamin and Morgana went out of their way to make sure we were happy and could sleep well. I can't stress enough how much we are looking forward to returning to La Tortuga!!!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank williamj38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avon, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2010

My husband and I stayed at La Tortuga for our honeymoon and we couldn't have picked a better place. We had a great suite on the upper floor with a rooftop jacuzzi and a covered thatched roof. This hotel was so unique and beautiful. There was something to discover at each turn. Beautiful pool and landscaping. What we really loved about it was that it was authentic and not one of those sterile mega hotel places. The food at the restaurant was great and so was the beach club that you get passes too. We would come back and stay the next time we go to Playa del Carmen.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lauramann001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 October 2010

If you want to spend time in Playa del Carmen and enjoy a personnalized affortable and quite Boutique Hotel, we recommend La Tortuga. This Hotel is well located. People are friendly and always ready to do the extra to make your stay not only good, but unforgettable.

Nous recommandons fortement cette Hotel.

Monique & Jean
Montreal, Oct 2010

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DupuisFamilly01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review, 27 April 2016
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level 4 Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 October 2010

Lovely boutique hotel. Ideal for relaxing and for access to Playa Del Carmen's key areas. Morgana was great in assisting us in upgrading our room. Oscar always had a smile on his face and Marco was great with the cocktails. El Bistro provided some fine meals and entertainment (ask for a Mayan coffee!)

Thanks to all the staff for making this a memorable first visit to the area.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EaganandNicola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
monterey
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 October 2010

The staff of La Tortuga make it one of the best places I have stayed on vacation. We came here after a miserable week at a nearby four-star, all-inclusive resort and were blown away by the service. From Fidel and Marco at the bar, Oscar at the front door to the staff of the restaurant, everyone made you feel welcome and comfortable. I unfortunately had a horrible head and chest cold, and everyone went way out of their way to make sure I was taken care of. It is refreshing to see a hotel with staff who are longterm and enjoy their job!

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariacarlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
La Tortuga H, Guest Relations Manager at La Tortuga Hotel & Spa, responded to this review, 9 February 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments means that we are truly achieving that La Tortuga Hotel & Spa is renowned for and that is exceeding all expectations of our clients.
On behalf of management and staff, we wish you all the best for the future and we sincerely hope to have the opportunity in welcoming you back to La Tortuga Hotel & Spa soon. Keep in touch with us through our facebook page, there you can learn about all our promotions and free upgrades for our repeat clients…
La Tortuga Hotel & SPA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Tortuga Hotel & Spa

Property: La Tortuga Hotel & Spa
Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#38 Romantic Hotel in Playa del Carmen
#38 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Official Description (provided by the hotel):
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium. ... more   less 
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Riviera Maya/Playa Del Carmen, Mexico

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