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“Better than Cancun”
Review of Gran Porto Resort

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Gran Porto Resort
Ranked #29 of 209 Hotels in Playa del Carmen
Certificate of Excellence
CT
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Better than Cancun”
Reviewed 19 February 2012

We have been to Cancun three times and loved it. We decided to try Playa del Carmen this time though and will definitely return! We loved the area, the ease and safety of walking on 5th Avenue and especially the resort - Gran Porto Real. The atmosphere was not the loud, partying group often found in Cancun - but more quaint - and busy enough if you wanted to partake in activities . The staff was always attentive and going many steps beyond what would be expected to make the vacation memorable. We ate all meals except one at the Albatros buffet and loved the service and the variety of foods. It is impossible to be hungry there! For the one meal we strayed - we went to the Italian restaurant on site, and though it was lovely, and it was nice to be served, the selections were not as great and the quality not any better than the buffet. so - we returned to the buffet. On our last night there - February 17, there was a special sit down dinner - steak night which was more than amazing! The wait staff was even more attentive if that is possible, and the food presentation was delightfully elegant. Antonio was our waiter and we cannot say enough about how special he made us feel that evening.
There was truly not one staff member who disappointed in any way. Maid service was excellent and each night we had our bed turned down, chocolates left on our bed and a special decorative towel arrangement done for us.
We will return to Playa del Carmen and to this resort.

Room Tip: Ask to be in a nonsmoking area if that is your pleasure.
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank musicnurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 February 2012

I’ve never spent a minute writing a review (positive or negative), but after recently returned from a one week stay at the Gran Porto Real I have to compliment the hotel and staff on a fabulous stay at a fabulous resort.

Our daughter was married at the resort, and I was truly overwhelmed by the attention given by the hotels Wedding Planner, Lisa Alvore, and Manager, Marco Ramos. Their attentiveness to our daughter and son-in-law, and their attention to detail in every aspect of the wedding and reception was absolutely impeccable. They are true professionals in every aspect of their profession.

While the wedding was planned for the beach (with chairs, tables and covering set up early that day), the rain came about an hour and half before the ceremony. But before the rain had hit the beach the staff had quickly moved the furniture to an inside alcove/hallway that looked onto the beach and ocean. The location was perfect and the wedding planner saw to it that the guests were informed, and the wedding went on as scheduled.

The reception was perfect, from the h’ordevers served prior to reception to the exquisite meal served during, and the staff was constantly attentive but never obtrusive.

We found all of the resort staff friendly and accommodating. It was if the word “no” was not in their vocabulary as they continually went out of their way to make sure we were taken care of. A particularly noteworthy staff member was Jose Lopes who serves in the Italian restaurant at the resort. We had the pleasure to be served by Jose on two occasions during our 7 day stay, and found his hospitality engaging and his service impeccable.

While the buffets selection and food quality was first rate; if I could offer one suggestion it would be to put big warning sign close to the buffet tray that holds the hottest habanero chili peppers one can imagine. Both my wife and son sampled, and both felt the pain.

The rooms were clean and well-appointed and were pleased with our decision to upgrade to a jr. suite ocean FRONT room. Initially we had an ocean VIEW room, and as is typical of many resorts, the term ocean VIEW means the ocean can be viewed..........by leaning over the balcony.

Overall though the experience was outstanding, and I would highly recommend the resort.

I hope each has the great holiday we enjoyed at the Gran Porto Real.
Larry Haas

  • Stayed February 2012, travelled with family
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Helpful?
3 Thank Larry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 18 February 2012

Just returned form great holiday,21nts.... thanks to good service of friendly staff. & after change of rooms
from the smelly one on the first day,to the lovely big one we end up with. cant say enough of the all bar staff Aurelio, Cecilia, Elizabeth. Resturant staff Capitain Tony, Ana Elisa & most of all entertanment team ''Chicken'' yes that's his name, Victor & the Gt.Cesar with his sala lessons,cycleing,water aerobic& lots more made our holiday memerble. walk up 5th Ave in the eveings..just perfect to let dinner go down..and little shopping!!!!
Annie uk

Room Tip: fingers crossed or pay for '' ocenview''
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank kittyuk71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal Lake, Il
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 17 February 2012

Great food & service. Good choices & good staff. Nice choices of inside or outside eating

Helpful?
Thank CarolcrystalLake-Il
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crystal Lake, Il
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 17 February 2012

We just returned from 2 weeks at The Gran Porto Real. We have been going there for 14 years. It's like a 2nd home to us.What a wonderful staff they have. We have several people we've gotten to know very well. We can't say enough about all of them. Pablo, Jose & Jesus as well as Teresa & Miriam are very special to us. So much fun & so attentive.All the waiters are so friendly & right there if you need anything.Can't forget Samantha & Enrique at the front desk. Will do anything to please & be sure we're happy. Can't wait to return next year.

Carol & Jim Iddings

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank CarolcrystalLake-Il
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Country, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2012

I went with a girlfriend...ocean view room, wonderful weather, great staff, Daniella with her HUGE smile each day, Caesar's entertaining antics while not being irritating, the restaurant Ilpescatore with their fabulous waiters Jose Lopez and Verlain Gutterrez...treated so well by everyone, everyday...would go back in a heartbeat!

Room Tip: Pay the little extra and upgrade to oceanview...loved having coffee each morning on our deck enjoyin...
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  • Stayed November 2011, travelled with friends
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Helpful?
Thank Gatzke_Farm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 February 2012

Just arrived home from 7 excellent days of fun and sun at the Gran Porto Real. The staff at this resort go far and above the normal duties of what I would assume to be normal. From the arrival where the bell men meets you with a huge smile and a very helpful hand, all the way to the server out on the beach who never lets your glass of choice fall below an inch of bottom. Some of the staff members who made our trip so memorable are Elesandro who I will assume is the wait staff captain, Jose, Jesus, Anna,and Mirium who are servers on the beach,they get to run through some of the softest sand my feet have ever been in, with drinks and snacks all with a smile and some funny one liner to make your day.
Being a 1/2 block from 5th ave really didn't hurt either. We walked just about every nite up and down the famous strip and found something new with every step. Across the street is the sister resort being the Gran Royal Resort, didn't spend any time over there however there amenities were available to us with being all-inclusive.
In a nut shell, great place, great service, really good food, endless flow of your fav ingestable liquid and a location being on the ocean, we will be returning next year for a longer stay.

Room Tip: Rooms over looking the street are quieter.
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  • Stayed February 2012, travelled as a couple
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Helpful?
1 Thank Brian F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Gran Porto Resort

Property: Gran Porto Resort
Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Top resorts Hotel in Playa del Carmen
#21 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Official Description (provided by the hotel):
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Riviera Maya/Playa Del Carmen, Mexico

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