Upon arrival , I was not very impressed. As the week went on I liked it more and more. I kept reminding myself that the vacation was very reasonably priced, and we got what we paid for. The positives- the staff worked diligently to provide a clean and safe environment. There was a lot of security and that was reassuring. The food was the same each day, but my family really liked it and it was very good. We ate in the Portofino restaurant one evening ( reservation) the food was excellent, the waiter not. We had dinner at another reservation only restaurant , Don Diego, both the food and servers were terrific. The rather small property size was a plus with two young children 7 and 9. The kids loved the place. The beach and the beach chairs and pool area were perfect. The housekeeper was fantastic, and extremely honest. I returned to the room one day and he pointed out that we had left the safe open. All was there as we had left it, phones, passports,iPads, cash, cameras, credit cards. I gave him a well deserved tip. The kids did some of the kids club activities, that staff was really nice and competent.
The majority of the staff was pleasant, not overly so, though not rude either. Witnessing some of the clientele, I can totally understand.
The room was smallish for 4 people, not a lot of room for keeping clothes and things tidy. The toilet was a disaster, unfixable really, but they came quickly to fix what they could, repeatedly. Our room was an ocean view, steps from the pool, beach and snack bar. That was great during the day, but it was also next to the show area and bar at night, loud and noisy. It was the 1300 building. All in all, the resort was nice enough. I wouldn't necessarily return, but I wouldn't say I never would. My husband liked it more than I, but I guess I would have liked just a step or two up.
Again, we got what we paid for.
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- Also Known As:
- Viva Wyndham Maya Hotel Playa Del Carmen
- Viva Maya
- Maya Viva Wyndham
- Wyndham Hotel Playa Del Carmen
- Wyndham Playa Del Carmen
- Playa Del Carmen Wyndham
- Wyndham Maya
- Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico