So this will be a rather long review as I like to let all those thinking about going to this resort have a general feel of how our trip went. First off this was our second time coming to the riviera maya, as we stayed at the Princess the previous time but was turned off going to the same resort on account of the explosion. We stayed at the Viva Wyndham Maya from the 4-11 April 2012 with family and friends due to our wedding. I will break down some of the key areas.
-Overall the service from the front desk right up to the bartenders was quite good. We had a rather quick check in and a welcome drink brought to us within minutes of our arrival. Staff dealt with our luggage and everything regarding the resort was explained. Due to the wedding we where given the grey "VIP" bracelets and informed of the benefits. For those who may be thinking of purchasing the extra "VIP" bracelet my advice is dont. There was no real difference from the regular ones and even the "VIP" section at the front desk usually took longer to get service than the regular one. The bartenders and all other staff where very polite and tried their best to overcome any language barriers that may have come up. Any requests that we had where dealt with very quickly and overall we had no real problems. I found that the staff at this resort where not pushy for tips, at times it even seemed like they felt awkward taking them.
-The food at this resort was not as good as the Princess, it did have a wide variety and the different themed days helped to add a bit of adventure. The problem was that they often ran our of certain foods and other food was sometimes cold. The buffet was rather hot inside and depending on the time was hard to find a place to sit with the whole family. The service in the buffet I found was excellent, plates where cleared quick and if you ran out of a drink it was refilled very fast. The one alacarte meal that we had was at the Porto fino which was where the wedding dinner was at, more on the wedding later.
-The beach at this resort is excellent, beautiful white sand beach with no coral, nice clear, warm water. The seating at the beach was a different story, it was often packed as people would get up as early as 6am to go out and put stuff their stuff on the chairs, just to go to bed and finally come out around 10am. This was rediculous, we often had to find spots on the sand, however if you did find a spot it was comfortable. The pool is small for the amount of people at the resort, it has 1 swim up bar and due to the crowded area i didnt spend much time in it. There is an adult pool but it seemed to be filled with older people and was at the top of the resort.
-I like the room we had, we where in 1307 which was right by the beach, the rest of the family was similarily close. Our room had 1 king bed and there was lots of rooms for all our luggage and other junk. The room was clean and the house keeping staff where some of the best I have ever had. They where quick, very thourough and responded to any requests that I may have had (extra blankets, water ect). Unlike some reviews that I read, our A/C worked too well as I was like it cold and the wife likes it hotter. The view was great, and the washroom had amble room. It also had all the basic amenities. Upon arrival we found a large bottle of tequila, 2 bottles of wine, a fruit basket, robes and a few other things. Overall I was very happy with what we received.
-The resort had various activies which added another level of fun for the family, from archery, to katamarans and kayaking, snorkling and bicycles, windsurfing, there was always lots to do. Of course for extra you can go parasailing, seadooing, scubadiving. The entertainment staff did a fairly good job of having alot of other things to do, such as volleyball, yoga, and dance lessons. However the night entertainment wasnt really my cup of tea, I found it to be spotty at best and it often felt very amatuerish to me. There is however a painting cart near the stage where you can paint various ceramic items (for a fee) during the day and they will fire them and return them to you the next day. I highly recommend this as they turn out great and make an awesome reminder of the trip.
-And finally the reason why we came to mexico was for the wedding. We arrived on a wednesday in the evening and the front staff informed us we would be meeting with marco (the wedding coordinator) on thursday, the wedding was to be on friday. I was concerned as I didnt know if this would come together due to the limited communication between us and him leading up to the trip. Well we met with marco and wow, do I feel stupid for worrying. Everything came together perfectly, we met with him for about an hour and he went through every detail, we also at that time chose the flowers, cake, restaurant, style of wedding, and the music. Everything was taken care of and really put my mind at ease. The ceremony itself was excellent, an area of the beach was clearned and it was the classic white chairs and alter. The flowers where excellent, new and fresh. They accomadated our change in music and had champagne waiting once the ceremony ended. They photographer was great, he took around 350 pictures in all different poses. Afterwards we had the reception dinner at the porto fino and once again I was surprised at the level of service and the quality of food that we received. If I have one complaint it would be that the cake was not what I had expected, it looked great and the taste was not bad it just wasnt what I had wanted. Overall the wedding we amazing, the bride looked perfect and the back drop of the beautiful white sand beach with that blue water made for an amazing day and great pictures. One last thing, we had the wedding at 5pm, it was perfect, was the perfect temp with just the right amount of light.
- I would highly recommend this resort, is it a 5 star place, no. It is a resort where you will have an excellent time with family or friends or perhaps just the two of you. Enjoy the location (25min walk down the beach to playa del carmen), right across the street is a starbucks, a pharmacy (for the much needed sun relief lotion) and various other shops. Go and experience all that the area has to offer, and experience all that the resort has to offer, rent those bicycles, do the archery classes, you will enjoy it. Have fun!!!
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- Also Known As:
- Viva Wyndham Maya Hotel Playa Del Carmen
- Viva Maya
- Maya Viva Wyndham
- Wyndham Hotel Playa Del Carmen
- Wyndham Playa Del Carmen
- Playa Del Carmen Wyndham
- Wyndham Maya
- Viva Wyndham Maya Riviera Maya/Playa Del Carmen, Mexico