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Reviews (4,090)
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Reviewed January 11, 2018

Great atmosphere, Great beach, enjoyed the Fresa margarita and the Fresa Colada. YUM
Food at the Buffet was a little bland for my liking, the fruit was amazing. Forgot how tasty watermelon with seeds was compared to the seedless, tasteless modified crap we get at home. recommend going to the grill for eggs in the morning.
we tried most of the a la cartes, which were for the most part great. The mexican one at the Wyndyam Maya was fantastic.
Cannot say enough great things about that beach.

Rooms were good, the staff was fantastic. My fridge was refilled every morning.

This resort caters to Europeans, mainly Germans, and they like to smoke, so if you are one of those who are offended by second hand smoke maybe go to a resort that is "smoke free". I wasn't bothered, or chose to not let it bother me, as I already knew there would be smokers there when I booked.

My only complaint was I had to go home..

My recommendation BACON!!!!!!!!!!! not a slice to be found all week.

Room Tip: don't forget to tip the cleaners. 5.00 US/day
  • Stayed: January 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Clinton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded January 12, 2018

Dear customer,

Thank you for giving us the opportunity to serve you at Viva Wyndham Azteca during New Years. We are glad to know that you had the chance to enjoy your vacation at our Resort due to the beautiful beach, wonderful atmosphere and tasty cocktails.

It is a pleasure to know that our services and facilities met with your expectations. At the same time, we sincerely appreciate your suggestions which will be taken into consideration.

Thank you for recommending Viva Wyndham Azteca on TripAdvisor and we look forward to welcoming you back to our Resort for another enjoyable stay.

Best regards,

General Manager
Viva Wyndham Azteca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 10, 2018

Amazing service, great food and perfect location! There are many restaurants in the resort as well as one buffet place where they change the themes. The staff was incredible. The only thing was the resort was very family oriented which wasn't what three young girls were looking for but there many close places such as 5th avenue where young people go and socialize so it wasn't bad. It is also located on a beautiful beach ! I would defiantly come back

  • Stayed: December 2017, travelled with friends
    • Value
    • Rooms
    • Service
3  Thank TK S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded January 11, 2018

Dear customer,

We really appreciate your five star review published on TripAdvisor.

We are grateful for your positive remarks and we are especially happy to know that you had a great vacation at our Resort.

Thank you for recommending Viva Wyndham Azteca and we will be pleased to welcome you back at any time.

Best regards,

General Manager
Viva Wyndham Azteca

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Reviewed January 8, 2018

First of all, this place will get you to pay for everything .... safe, WiFi, and such. It mainly caters to europeans and you will have chainsmokers everywhere which is bad for kids or anyone. There are only 3 restaurants on the property of which only one (italian) is good, other two are just horrible. Whats worst is (which they don't tell you) that you can reserve at restaurants only twice during a 5 night stay and 3 times in a 7 day stay. Rest of the time you are stuck eating at the butter which is HORRIBLE and UNHEALTHY. The a/c in the room don't work well and the rooms are humid.... extremely uncomfortable. The front-desk staff wasn't very friendly either. Room are outdated, no soap bar in the room just cheap dispenser shampoo and body wash. Overall a bad bad experience.

Room Tip: Just avoid this hotel
  • Stayed: December 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
7  Thank Rajesh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded January 10, 2018

Dear Guest,

We would like to thank you for visiting our Resort during your recent vacation here.

Thank you very much for taking the time and trouble to write a review and to bring these points to our attention. Your insightful comments are highly appreciated as your experience and the information you are providing will help us to continually improve our services and facilities.

Thank you once again for your comments and we remain at your entire disposal.

Best Regards,

General Manager
Viva Wyndham Azteca

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A TripAdvisor Member
52
Reviewed January 8, 2018 via mobile

What a nice little resort. Second time staying at the Azteca and the stay was very enjoyable. Check in was quick and we were able to get a room the second day that was more to our liking. As usual we made some friends with the staff and they are eager to please. We were also able to get an extra a la carte dinner for one evening and all meals were very tasty and well presented. If you are looking for a smaller resort with a great beach, many guests of various nationalities that accommodate couples and families with small children, then this property is a great value for the price. I would highly recommended.

Stayed: January 2017, travelled with family
2  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded January 10, 2018

Dear customer,

Thank you for your fantastic review published on TripAdvisor.

It means so much to us when our guests take the time to recognize the large variety of all-inclusive services offered at our Resort in Playacar. We are also happy to hear that you visited us already for the second time and sincerely appreciate your preference.

We look forward to seeing you again in the not too distant future.

Many thank,

General Manager
Viva Wyndham Azteca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 7, 2018

Location: About 45 minutes from Cancun airport.

Travelled with 2 children aged 7 and 9. Fifth time in Riviera Maya, first time in Viva Wyndham Azteca.

Hotel: Small hotel, quiet, well take care of and clean, staff is friendly quiet and give you total privacy. No one will be in your face, everything is done quietly and with relaxation for the guests. The guests are typically well behaved and clean up after themselves. No garbage/glasses left laying around. Bonus points for being environmentally friendly--love the reusable cups and optional straws. Because the hotel is small, everything is very close-bar, bathroom, restaurants, your room if you forget something and the beach. From lobby to beach its not even a two minute walk. Very convenient for families because its easy to keep eye on children.

Rooms: Clean, quiet and really well positioned. Close to all the amenities because the hotel is nice and small. The maids always made little creatures with the towels. Soap and shampoo in containers on the wall. No small containers of lotions etc. Bring your own.

Restaurants: the food was good. Something for everyone in Buffet. The a la carte restaurants had excellent service, great food and atmosphere. Again small, intimate and private.

The beach: amazing beach. Clean and lots of space in shade or sun. Free rental of different water equipment (body boards, paddle boards, kayaks etc). Daily yoga, volleyball.

Kids club: seems to be well run, kids are looked after by staff who has lots of different activities for them to do.

Would definitely recommend this hotel to families/couples who need a quiet getaway to de-stress.

Room Tip: All rooms are well positioned. We enjoyed first floor for convenience. The upper floors have very small balconies.
  • Stayed: December 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank Kamila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
feedbackaz, Director General at Viva Wyndham Azteca - An All-Inclusive Resort, responded to this reviewResponded January 8, 2018

Dear guest,

Reading your positive review is a real reward for the entire team here at Viva Wyndham Resorts and we are very happy to know we have achieved our goal of offering you and your family a memorable stay at our Viva Wyndham Azteca Resort. Your kind remarks are a great motivation to continue our daily efforts to provide excellent All-Inclusive services to our guests.

Thank you for choosing Viva Wyndham Resorts for your stay and we look forward to offering you a second unforgettable holiday at one of our properties in Mexico, The Bahamas or the Dominican Republic.

Kind regards,

General Manager
Viva Wyndham Azteca

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