Reviews from our community
1 review We arrived early and Matt allowed us to put our bags in the condo and grab our suits. We headed to the beach club to change and it was the perfect start to an amazing week in Playa del Carmen. We had some lunch and drinks at the Beach Club and then laid on the beach until our check in at 3 pm. The place was immaculate and better than the pictures showed!!! Everything we needed was at the condo and it was very quiet around the complex. We were pleasantly surprised by a pair of bikes to ride! We took them into town a couple times in the morning and it was one of my favorite parts of the week. The pool was so clean and the water warmed quickly during the day. It was very refreshing after spending most of the day on the beach. We never had trouble finding a spot at the pool or beach and didn't need to race to the beach before 11 am to get a chair. Cabs were easy to arrange at the front desk. We never waited more than ten minutes. They cost 160 pesos each way from the front desk. Someone mentioned them being cheaper if you left the property but we didn't mind the cost (approx 10 american dollars). Cabs were very easy to find for a ride home from town. We went to the grocery store once and had breakfast and lunch in the condo and typically went into town for dinner. We were a group of 4 women and felt safe every place we went. Deborah arranged a few day trips for us and they were fantastic! Xel-ha was a fun adventure and then we did a private boat for 4 hours that included lunch. The two man crew we had was the best I've encountered in Mexico. One of the men went in the water to snorkel with us and fed fish to 2 giant sea turtles and that experience was incredible. We were swimming in the ocean next to the turtles. He was so sweet and kind to all the sea life. We were sad to leave a week later but everything about this place was perfect!
| How easy was it to book the property? | How helpful were the directions to the property? |
| How easy was key pickup/access to the property? | Overall condition of the property |
| Bedding & mattresses | Kitchen & utensils |
| Bathroom cleanliness | Other facilities & amenities |
| Service |
| Friends getaway | Older travelers |
| Families with young children |
- Was the property as advertised?
- Would you recommend the location of this property?
- Was it a good value for the price paid?
- Did the property offer wi-fi/internet access?
- Was your security deposit returned on time?
1 review
1 helpful vote
We had a wonderful time at Mareazul! The condo was lovely, well maintained and nicely decorated with everything we needed. The kitchen was well stocked, plenty of towels (including nice beach towels), nice bed linens and even wifi. The building was set back a ways from the beach, which we didn't mind, but not really any views. Deborah, our concierge, was fantastic! She took care of every detail for us- restaurant suggestions, tickets to local parks, groceries etc. We had a broken blind and shower door and she had them both repaired in a few hours. The one complaint we had about the condo was that the jacuzzi didn't really work. There wasn't even enough hot water available to fill the bottom of the tub. We had a lot of rain while we were in Playa, and the kids would have loved using the jacuzzi. I asked Deborah about it and she mentioned that was a problem all over Playa, not just this condo.
The Mareazul property is beautiful, well manicured and maintained. We used the gym and it had nice equipment and was good sized. The pool is beautiful as well, one of the nicest I've seen. However, it was not heated and was absolutely freezing. Our kids managed to get in a few times, but lasted only a few minutes. There were numerous "hot tubs" throughout the pool area, and unfortunately they were as cold as the pool! I must say that was extremely disappointing. The beach, however, was beautiful! Nice chairs and plenty of umbrellas, and the seaweed was cleaned up every morning. The ocean water was much warmer than the pools. We had a great time at the beach. It is very quiet and private. There is a small beach club just a short walk away, but I don't recommend it. It was very worn out, you can tell it was beautiful back in the day, but now it is literally falling apart. We had one meal there as I was a bit tired of cooking, the food was ok, full bar though.
The drive to Playa is about 10 minutes, but you really see the unpleasant side of Playa along the way. I was pleased that we had security at the entrance to Grand Coral and again at Mareazul. Pretty rough looking right outside the gates. We rented a car while in Playa and we liked having it to get to groceries. However, parking in Playa is next to impossible. Very few parking garages, and almost no street parking. We did find a parking lot that sometimes had space attached to the mall. The shops and restaurants are fun, lots to do in downtown.
Overall we had a great time. The condo was great and the property was beautiful. If you are looking for quiet and relaxed spot this is a great option.
| How easy was it to book the property? | How helpful were the directions to the property? |
| How easy was key pickup/access to the property? | Overall condition of the property |
| Bedding & mattresses | Kitchen & utensils |
| Bathroom cleanliness | Other facilities & amenities |
| Service |
- Was the property as advertised?
- Would you recommend the location of this property?
- Was it a good value for the price paid?
- Did the property offer wi-fi/internet access?
| Value | Rooms |
| Location | Cleanliness |
| Check-in / front desk | Service |
| A romantic getaway | People with disabilities |
| Older travelers | Luxury-minded travelers |
| Value | Rooms |
| Location | Cleanliness |
| Check-in / front desk | Service |
| A romantic getaway | Older travelers |
| Luxury-minded travelers |
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