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“Reef Palyacar”
Review of The Reef Playacar

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The Reef Playacar
Ranked #91 of 217 Hotels in Playa del Carmen
Reviewed 14 January 2018

No free WIFI in public area's is not a good service for all inclusive. No free coffee at the lobby bar is not a good service for all inclusive. The beach bar is not available for superior. Allright but it was also impossible to order there even if there were no other guests and even if you were not planning to sit here (just order). Not enough bartenders. Long waiting time at the snackbar. Room was some kind of wet. Roof in gym was leaking. The car renting company ordered by the Reef did not show up on time.Staff at restaurant was very friendly and helpfull. Strange guests, one of them had a tattoo of a Swastica.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank finimi2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefResorts, Brand Executive at The Reef Playacar, responded to this reviewResponded 16 January 2018

Dear finimi2018,

We would like to thank you for sharing your experiences. Our goal is to ensure our guest satisfaction, we always make our best effort in making feel our guest special and valued during their stay. Certainty, it appears we did not have the opportunity to fulfill this during your time with us and would like to express you our most sincere apologies on the behalf of the entire staff of The Reef Playacar.

Regarding your comment about the wi-fi we would like to mention that, as we have accesible rates, we thought it would be important to always give our guests different package options for them to choose from depending on what they consider it is better. We have three different packages: Standard package, Superior package and Premium package. Please note that the Premium package offers the most amenities and benefits such as the wi-fi. All the other Packages will have a surcharge for the wifi service and it will cost 7 USD per day by purchasing it for your entire stay.

Please allow us to inform you that since our resort is located in a zone surrounded by a tropical forest, alleviate the humidity condition is beyond our control as a consequence of our geographical location.

Please allow us to once again express our sincerest apologies to you and do hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.

Kind regards,

Micaela Castilla
Brand Executive
socialmedia@thereefresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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36 - 42 of 5,128 reviews

Reviewed 13 January 2018

We had a great stay at this nice hotel, where everything was taken care for. We loved the beach and there was plenty of variation in the food, also thete were nice afternoon snacks.
Only the bed could be better and the bathroom requires some maintenance.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Thijs D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefResorts, Brand Executive at The Reef Playacar, responded to this reviewResponded 16 January 2018

Dear Thijs D,

Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property.

We are pleased to know that you enjoyed our delicious food. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet.

We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that five villas had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

We hope to welcome you back to our hotel. Please send us an e-mail to adireccion@thereefresorts.com as we have a special rate and benefits for repeat guests.

Kind regards,

Micaela Castilla
Brand Executive
socialmedia@thereefresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

My husband & I stayed first at the Reef Coco Beach from Dec. 19, - Dec. 29,2018 followed by a further stay at the Reef Playacar. Dec. 29 - Jan 09,2018. So the entire stay was for 3 weeks.
Both resorts offered the same excellent services from good rooms (premium), wonderful beaches, nightly entertainment and reasonable food. This was our 4th stay at the Reef Playacar and I believe the smelly gas fumes from the garden area has been somewhat eliminated. We feel at home at these resorts having stayed before. The staff is always friendly and helpful.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Lindadeexxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefResorts, Brand Executive at The Reef Playacar, responded to this reviewResponded 16 January 2018

Dear Lindadeexxx,

Thank you for the trust you gave us for choosing our hotel once again as your holiday destination. We were very happy to welcome you here again and to provide you the courteous service you deserve.

We are pleased to know that you enjoyed your stay in one of our clean and comfortable rooms.

We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences.

We are looking forward to welcoming you soon again to our hotels.

Kind regards,

Micaela Castilla
Brand Executive
socialmedia@thereefresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018 via mobile

I must admit the place is pretty neat, with low rise buildings, nice vegetation and excellent clean private beach. Pretty expensive though for the extras included in the package. And wifi not even included! Cost $7 USD a day. Hard to understand in 2018.

Stayed: January 2018, travelled with family
3  Thank Matthieu D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefResorts, Brand Executive at The Reef Playacar, responded to this reviewResponded 12 January 2018

Dear Matthieu D,

We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days.

We are pleased to hear that you enjoyed our lush gardens! The nature surrounding the property is a favorite of ours as well.

Regarding your comment about the wi-fi we would like to mention that, as we have accesible rates, we thought it would be important to always give our guests different package options for them to choose from depending on what they consider it is better. We have three different packages: Standard package, Superior package and Premium package. Please note that the Premium package offers the most amenities and benefits such as the wi-fi. All the other Packages will have a surcharge for the wifi service and it will cost 7 USD per day by purchasing it for your entire stay.

We hope to welcome you back to our hotel.

Kind regards,

Micaela Castilla
Brand Executive
socialmedia@thereefresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

Beautiful resort - the smaller size makes it easier to get everywhere. The beach and pool areas were always clean. Food was really good, and restaurant service was excellent, even in the buffet. Have to pay for wifi, even in the lobby.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mich1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefResorts, Brand Executive at The Reef Playacar, responded to this reviewResponded 12 January 2018

Dear mich1313,

We would like to take this opportunity to thank you for your review and for giving us the opportunity to welcome you the past days.

We are pleased to know that you enjoyed our delicious food. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet.

We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence and they sincerely will appreciate the time you have taken to recognize their efforts. They keep working relentlessly to maintain our high standards in quality and service and to provide unique experiences.

Regarding your comment about the wi-fi we would like to mention that, as we have accesible rates, we thought it would be important to always give our guests different package options for them to choose from depending on what they consider it is better. We have three different packages: Standard package, Superior package and Premium package. Please note that the Premium package offers the most amenities and benefits such as the wi-fi. All the other Packages will have a surcharge for the wifi service and it will cost 7 USD per day by purchasing it for your entire stay.

We hope to welcome you back to our hotel. Please send us an e-mail to adireccion@thereefresorts.com as we have a special rate and benefits for repeat guests.

Kind regards,

Micaela Castilla
Brand Executive
socialmedia@thereefresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

Our room was old, curtains and linens had many stains. The room wasn't cozy, as at the pictures on hotel's site. It wasn't the best room for this price, i'm not recommend it. But the yard and restaurants were great.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 470viktoriag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefResorts, Brand Executive at The Reef Playacar, responded to this reviewResponded 12 January 2018

Dear 470viktoriag,

Thank you very much for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay.

We greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months and that five villas had already been remodeled. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

We are pleased to hear that you enjoyed our lush gardens! The nature surrounding the property is a favorite of ours as well.

We would be grateful if give us the opportunity to change your perception from our Resort. Thank you again for your review and for visiting us.

Kind regards,

Micaela Castilla
Brand Executive
socialmedia@thereefresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2018

Been coming for the past three years. There have been many improvements over that time period. The food quality has improved greatly. Friendly staff and clean surroundings. Exceptional place to relax and unwind.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 929nealw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheReefResorts, Brand Executive at The Reef Playacar, responded to this reviewResponded 12 January 2018

Dear 929nealw,

Thank you for the trust you gave us for choosing our hotel once again as your holiday destination. We were very happy to welcome you here again and to provide you the courteous service you deserve.

We are pleased to know that you enjoyed our delicious food. Indeed, we make every effort to provide a wide choice of dishes by offering an assortment of restaurants, a la Carte Italian and Mexican as well as the buffet.

We are glad that you received our excellent service. We will share your comments with our staff, positive feedbacks as yours encourages us to work harder to offer exceptional service every day.

We will be pleased to welcome you back in our hotel.

Kind regards,

Micaela Castilla
Brand Executive
socialmedia@thereefresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
#49 Top resorts Hotel in Playa del Carmen
#49 Family Hotel in Playa del Carmen
#57 Spa Hotel in Playa del Carmen
#64 On the Beach Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
Price Range: $232 - $580 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Official Description (provided by the hotel):
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Riviera Maya/Playa Del Carmen, Mexico

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