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“Very Relaxing” 4 of 5 bubbles
Review of ClubHotel Riu Tequila

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ClubHotel Riu Tequila
Ranked #49 of 212 Hotels in Playa del Carmen
Certificate of Excellence
Sydney, Australia
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very Relaxing”
4 of 5 bubbles Reviewed 20 February 2012

We have just returned from 2 weeks in Mexico having stayed at the Rui Tequilla, where the staff were amazing and could not help you enough.

The location is great only 5 minutes stroll from the beach or a quick golf cart ride away, we prefered the beach a Riu Playacar as there always appeared to be more beds here and friendly waiters providing ice cold drinks, but you can also use the Riu Yucatan beach which is also very pleasant. The hotel is close to the local shops and is also around 25 minutes walk from Playa Del Carmen (or 70 Mexican Pst) where you can shop and eat out if you wish.

With regards to the restaurants we eat at the main restaurant most nights and tried the Mexican Beach Bar and the Asian which was spectacular, if you cannot find something you like in any of the restaurants you can ask for something specific to be made, which is very helpful when you are vegetarian.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank James75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

We just returned from Riu Tequila where we stayed a week since Feb. 11th. I am tempted to write about some bad stuff but I believe it would be unfair to dozens of people who run this wonderful hotel...our BIG "thank you" goes to all of them. We have nothing to add to those numerous positive reviews about folks who work at Riu Tequila - really, great service, delicious food and wonderful people around you.
Now some bad news for all those who would like to enjoy the sea. After the little storm the water in the sea became so dirty that one could not enter it without getting couple strong drinks first. It was disgusting to see pieces of plastic, paper and other filthy rubbish floating in front of your face while you were swimming. I want to mention that Riu Tequila is not located on the beach, so most probably their staff is not directly responsible for cleaning the sea. But other Riu hotels (Yucatan and Payacar) are definitely there, and their staff did NOTHING to clean the beach waters. I can understand that sea weeds are part of the sea, but how about rubbish.? It would take 5-7 staff members and 15 minutes of their time to get out there with nets and clean the swimming area...nothing like that happened, folks had to swim surrounded by crap. Not a nice view.
This is not specifically Riu problem - waters along the beach in the whole Playa Del Carmen area were filthy. I strongly believe some managers of those hotels will read this review and do something to improve the situation.
Final note to everyone: next time before you throw your garbage out the car window try to remember - it will eventually get into your mouth...you just don't know when and how that happens. Keep this wonderful planet green, we don't have the spare one...

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank 777taxes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhinelander, Wisconsin
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
3 of 5 bubbles Reviewed 19 February 2012

I am not complaining! I have to start off by saying...but I just was never surprised, I never had any moments of "Wow! This is different!" I never found anything that took my breath away, that was unique, that set this property apart from others. I have stayed at quite a few all-inclusives in the Caribbean, and this was the most plain and non-spectacular place of all. I love the Riu name and have stayed at a Riu property in the past. Am never let down, but this time just didn't feel amazed or impressed about a thing. The food was fine, the drinks were fine, the staff was fine, but nothing was GREAT. Could we get champagne? No. Popcorn? No. Lobster? No. To me, those are the fun and extra things I like to indulge on on vacation. But was there some type of seafood at every meal? Yes. I was never hungry, and I always saw a variety. We always bring our own thermal giant mugs which fit probably more than double the size of the drink you would receive from the staff, so I really recommend this. The beach is nice, very long and nice waves to jump in all the time. We tried snorkeling in front of the property, but there was absolutely nothing to see. The dive staff is very disappointing and cannot compete with others along the beach. We went thru Barrakuda which is a part of the Occidental Hideaway, 1 of the resorts near the Riu, and they had the best prices and dive trips. We were not able to do the night or shark dives we signed up for as they had the harbor closed for part of our trip due to the weather. Our room was fine, not amazing but clean, and actually not a rock-hard bed for once, which was nice. It was a bit of a walk to the beach, and I would prefer to stay at a property where you don't have to cross a road to get to the beach, but my travel agent had said it was "at the back of the property", which is not the Riu's fault. My boyfriend was pretty grossed out by all the coati's that was saw; at one time I counted 31 in one area! Kind of gross; they don't bother people but just nose around in garbage and look for scraps. There was one spot on the property near the beach that had signs about monkeys, and we did see one in a tree, which was cool. I never did see any iguanas, which I thought was weird. It was nice being able to walk to Playa and 5th avenue, and we took pix of the Mayan ruins we saw off the beaten path on the way there. For beach entertainment, we walked down to the Iberostar, which always had games and activities underway. The Riu was fine, but I think my favorite has been the Barcelo in Riviera Maya and Punta Cana. I have pix on Shutterfly and can email them to you if you like.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank CozumeLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

We spent one marvellous week at this all-inclusive resort from February 9-16 and would go back in a flash!

THE RESORT is spotless. The entire staff was really friendly, polite and helpful. They were always smiling and making us laugh, and went the extra mile to make us happy. There were plenty of activities to choose from (i.e. ping pong, volleyball, gym, tennis, windsurfing, kayaking, body board, snorkelling, an introductory scuba diving lesson in the pool, etc.). The entertainment team were not pushy - if you wanted to participate you could and if you didn't they would leave you alone. You also had access to Riu Yucatan and Riu Playacar beaches, bars and a selection of restaurants, which gave you much freedom and many choices.

THE ROOMS were spacious and clean. There was a well stocked mini-bar and liquor dispenser in each room, which were restocked every other day. There was also a safe that was free of charge which was really convenient. There was an iron and ironing board in the closet and a big umbrella if need be. Tip: If you don't like shampoo in packets, bring your own bottles.

THE FOOD was very good - great variety! Every morning we would have a full breakfast buffet and on the spot cooking stations at the Riu Tequila ''Jalisco'' main restaurant and would go back every evening for dinner and never got bored. For lunch, we could go to the ''La Lupita" poolside restaurant and swim-up bar or to the Riu Yucatan ''Beach Club'' snack bar/restaurant located on the beach or at the Riu Playacar ''Turquesa'' restaurant.

THE BEACH was really nice, clean and not far from the resort. It was a 5-10 minute walk to get to the beach which was really pleasant (and appreciated after a big breakfast). If walking is a concern, a shuttle can take you to the Riu Yucatan beach. Easy breezy!

5TH AVENUE was about a 20-30 minute walk from the hotel. We chose to walk on the beach which was very pleasant. Once there, it was a busy street lined with all kinds of shops, art and crafts galleries, cafes, restaurants and bars.

THE PLAZA PLAYACAR (a Mexican-Colonial styled shopping mall) and a STARBUCKS were located in front of the Riu Playacar Resort. When you exited the Riu Tequila Resort, you just needed to walk to your left for about two minutes.

THE EVENING ATMOSPHERE was great! Every night after eating at the ''Jalisco'' restaurant we would go to the "Maguey" lounge bar with terrace or the "El Kiosko" pavilion bar to watch the show or just have a few drinks and chat.

THE SPORTS BAR was open 24 hours. There were pool tables, air hockey tables, a foosball table, arcade games, Internet access and TV's. The fridge with sandwiches, hotdogs, and fruit was also much appreciated.

LA PIñATA NIGHT CLUB, next to the SPORTS BAR, was open from 11:30PM till 3AM. We went dancing one night and had lots of fun!

We were very well taken care of during our entire stay and would recommend this resort for couples, families and friends of all ages!

  • Stayed February 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank Busy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 February 2012

We stayed at Riu Tequila at the end of January. We travelled with another couple and we each had a preschooler with us. We had asked to have rooms beside each other, which they did. Our room was a bit of a walk, which was okay because we wanted peace and quiet which wasn't a problem here anyways. The rooms were clean and perfect in every way. The beds were a bit hard, which is common in Mexico anyway. There is no tub, just a shower which was totally okay with us. The grounds were beautiful!! The food in both Lupita and Jalisco were really good!! Would have had no problem eating there every day! We tried all the a la cart restaurants once. The steakhouse and Asian restaurants were really good. The Mexican restaurant was at the Riu Yucatan, which was not nearly as good, and I LOVE Mexican food.

The pool area was kept clean and so was the pool. I did find the coatis quite annoying, not cute. Was quite disappointed to see people actually feeding them, which makes the problem worse. Also the black bids (grackles?) can be quite annoying too, especially flying around in the Lupita restaurant. The birds and the coatis would be the only real negatives about the place.

Riu Tequila is not right on the beach, but there is transportation that goes back and forth if you want to ride, or a 10 minute walk. We found the beach quite full, and also the pool at the Riu Yucatan to be quite full. We were quite happy to go back to the quiet pool at Riu Tequila.

We can hardly wait to go back!! Everyone we met was so friendly and helpful! Keep in mind that is a quiet, family friendly resort. It was perfect for us!

Room Tip: We had rooms 3423 and 3424 which were along the north edge, so they were really quiet.
See more room tips
  • Stayed January 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank suzy2891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 16 February 2012

Best holiday of my life and would happily go back. Beautiful hotel, stunning beach and grounds, outstanding food and services, place itself was magnificent. Don't listen to bad reviews, I have stayed in BAD hotels and this is anything but- trust me

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank shopperholic19871987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 February 2012

We had only a week at the Riu Tequilla in Playacar but we LOVED IT! It was a last min deal but it was a great price and the quality of the hotel and resort was brilliant. We cannot praise the staff enough for their warm welcome& continuous hard work& customer service during our stay. Rooms were comfortable& we liked the way the apartments were hidden behind palm trees rather than high rise (there were no intimidating high rise hotels in playacar at all!). The food was amazing- you could never get bored as so much choice& three speciality restaurants (make sure you book in morning between 7am-9am for reservation)- asian& steak house gorgeous. I went on a kitchen tour (of which not many hotels do!) but all the Riu hotels are so proud of their strict hygiene policies& it was spottless (no chance of getting stomach upset). The entertainment was aimed at all ages& there was no pressure- you would get involved as much as you would like. The private beach was perfect- no hassle, no hidden charges& included in AL was kayak use. You can use a few other RIU hotels on the complex so as the RIU Yuctican is on the beach we would get our food&drinks there. Everything is so easy, there is even a golf buggy to take you from the hotel to the beach! We would recommend the trip to Chichen Itza and we also took the ferry to island of cozumel. There are raccoon type animals called 'coatis' which live in the Riu Tequilla- they are very cute&caused no bother. Don't be put off by the long haul flight- after a week here you will realise its worth it!! Paradise.....

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
8 Thank joanne m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Tequila

Property: ClubHotel Riu Tequila
Address: Avenida Xaman-ha, Manzana 3, Lote 19 | Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Playa del Carmen
#27 Top resorts Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

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