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“Great vacation at the Riu Tequila”

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ClubHotel Riu Tequila
Ranked #56 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 9 March 2012

Spent Feb 23 to Mar 8 at the beautiful Riu Tequila just outside Playa del Carmen. It was about a 40 minute ride from the airport to the lobby where we were greeted with drinks & took a look around and had lunch and our rooms were then ready. The lobby is beautiful with a nice solarium sitting area. Just off the lobby is the buffet breakfast/dinner restaurant, the Theatre, two lobby bars and a sports bar with internet. The grounds were full of tropical trees, flowering shrubs and cactus. All of the buildings were two storey and well maintained. The maid service was excellent. The pool area was very nice and always full of activities. I must say that this is the first resort we've stayed at that enforced the no reserving chair policy due to people tying up chairs that weren't used for hours. There were a few of these coatis (a cross between a racoon/possum) that walked around looking for food, but didn't appear to bother anyone. We stuck to the buffet restaurant for meals due to the big variety that was very good. I also want to mention our waiter, Rengal who was very friendly and always playing jokes with people. The activity people, also were performers in the theatre on many nights and put on great shows. Some of them are Kenny, Alberto, Adele and Fabio. It was very nice to have lunch with many of them during our stay and share many stories. Speaking of shows, there was a Michael Jackson show and an Elvis show that were both great. For those that like shopping , there is a nice flea market only a 5 minute walk for the hotel. And for those seeking more shopping, 5th Avenue in Playa is only a $7 cab ride and less than 10 minutes away. We did the XPlor tour and had a blast on the 14 zip lines and driving the 4 wheelers thru the bush & underground caves. The tour also included swimming in the underground cenota and rafting in an underground cave. In our opinion, this is definitely a 4.5 star resort with excellent dining, nice clean rooms with a stocked fridge & mini bar, lush landscaping, friendly staff and a very nicely setup resort that has everything a short walk from the lobby.

Room Tip: We stayed in building 28 which is a two minute walk to the buffet/lobby and 30 seconds from the pool...
  • Stayed: February 2012, travelled with friends
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13  Thank Tenman9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,778 - 3,784 of 8,016 reviews

Reviewed 9 March 2012

lovley quiet hotel ,lovley style bungalows /bathrooms abit dark and pocky/but absolutly spotless cleaned everyday for us,enough american channels on tv even got frazer,loss of seats when your ready to eat ,great asian resturant /right mix of family and couples ,no noise at night ,never really ran out of anything,all staff in and around hotel were top notch very careing and honest people ive ever had the pleasure to meet nelly our cleaner and jessica from reception but everyone was lovley,fresh food good mix of food ,tea and coffee good ,the birds are a pain though all ove rthe tables so eat inside if it would bother you ,but we wasnt,we did get a fre upgrade to the riviera maya palace better food on beach but no thing happening at night and we were given terrible room would dafo go back next year possible riu palace not the maya though unless better room was given

  • Stayed: February 2012, travelled as a couple
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4  Thank karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

Quick background: traveled with my wife and 2 kids 7 & 5, and we've been to several all-inclusives in the past. Hotel is about 40 minute trip to the airport, I strongly suggest using a private shuttle/taxi company. We used Cancun Shuttle and they were fairly priced, punctual and professional. We met a couple from Canada who used a shuttle that was packaged into their vacation and it stopped at pretty much every hotel along the way, said they spent almost the whole 1st day on that airport shuttle (and they paid as much as we did for our private taxi- I got wife points here cha-ching!). Check-in was smooth and the front desk was accomodating. The grounds are quite nice and the upkeep is noticeable. Room was ok, for 2 adults and 2 small kids, not ok for 2 adults 2 teens. The AC keeps your room a cool 80 degrees. The thermostat is cranked to 60 degrees, but that was not happening. I complained to the front desk twice, and they said they'd send someone to fix it, but they never showed up, oh well. Other than the lack of AC, no other complaints about the room. Kudos for not smelling damp as in my other resorts. You get a fridge stocked with sodas/seltzer/tonic water/ and bottled water. There is also a unit mounted on the wall with 5 different types of alcohol, ya know should you need an emergency shot outside of the many bars. Pool is ok, nothing to write home about. Food, as in most all inclusives is very hit or miss. We booked reservations for: the steakhouse, chinese and mexican restaurants. The steakhouse was a joke, you can get a better quality steak at a beat-up outdated diner. The steak was dry, tasteless and rubbery. We looked forward to the Mexican restaurant, given that we were in Mexico. Again, huge dissapointment, I got the impression that the food services department thinks that if they deep fry everything, it should taste better... it was horrid. I'm from New York where the worst Mexican restaurant would be considered 100 times better than this garbage (guaranteed). Skip the beans altogether, trust me. BTW the Mexican restaurant is not located in the Tequila, it's about a 15 minute walk to another nearby RIU resort. The asian restaurant on the other hand was a pleasant surprise: half-way descent sushi rolls, teriyaki chicken skewers, shrimp in curry sauce... we ate here twice. The breakfast and dinner buffets are at the same location. Breakfast left much to be desired- I'm a big coffee person, and this coffee but barely drinkable, yuk. The coffee was so unappealing, that I found myself at the instant cappucino machine to make up for it. The breakfast croissants were a little on the dry and tasteless side. Dinner at the buffet was actually not bad. Alot of different options to choose from, and the real fruit smoothies are amazing. Again, about 1/2 of everything at the dinner buffet is deep fried in what I gather is cheap overused oil. Halfway through my trip my stomach had had enough, lots of bloating, twisting and cramping. I decided to cut out the fried stuff from there on, and things quickly turned around. As you may already know, the beach is a good 10 to 15 minute walk. Lots of chairs and palm trees, water was a little cold for my liking so I just laid in the shade and read. Shopping is available nearby at outdoor shopping court right outside of the resort (note the resort is inside a gigantic gated community called Playacar, so you can safely walk outside of it's perimeter, but there isn't much out there besides this outdoor shopping court and touristy residential houses). The shopping here consists of small souvenirs/alcohol/ a pharmacy etc... EVERYTHING and I mean EVERYTHING is overpriced here and negotiating will not do much for you (and I'm fluent in spanish). Thing is, these people have no competition and the tourists will pay the price that is asked, so why should they settle for less money? I walked away. The animation crew/staff work hard, and are good at what they do. The men are respectful, polite and funny (unlike some Dominican resorts i've been too where the men constantly flirt with the female guests). The entertainment is ok, the usual lip-syncing, choreography... meh... I had no complaints though, they try hard and the guests filled all the seats and seemed content. There is wildlife on the premises, one of the nearby RIU resorts has monkeys, and capibara(not sure of the spelling), ours had 2 iguanas, crows, and a pretty big population of what the staff referred to as tejones (though I found out this generally means badger, which this animal is not). It is, in actuality a Coati. The staff said it's native to Mexico but I found out it isn't (though it is found in many South American countries south of Panama). We at first felt this animal added an exotic feature to the resort, and even deemed it cute. 2 days into our trip though, we began to view these things as a real nuisance. The females roam about in packs, day and night foraging for any kind of food (trash cans and your plate included) the males are loners who do the same. If you are laying by the pool guard your drink, they will knock it down and sip it off the floor. If you try walking from the lunch buffet back to your pool chair, good luck, by the time you turn around there will be a pack of these things surrounding you. If you try yelling or chasing these things they move 3 steps away and come right back, this time closer. I saw women abandon their' food and head for protection. Imagine a big population of daring racoons (same family) set free on a resort and you get the picture. In the end they are harmless, but a nuisance nevertheless. Maybe the population on the resort should be cut down to 10? Most of the lovely guests I met were returning to this resort for the 4th, 5th or 6th time. I could see why too. There is an overall happiness here, the smell, the groundwork, the staff and the guests are all generally in a happy and talkative mood making for a relaxed scenic environment. Above all, this resort has value ($$$). It would be hard to find a resort that provides all of this, this well, for these prices. I believe you get more value for your buck here because of it's 15 minute proximity to the beach, which in the end... was fine with me. Take the trip, bring the kids, you won't regret it!

  • Stayed: February 2012, travelled with family
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14  Thank Paxter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

We really loved the holiday, hot sunny weather. A brilliant choice of food in the main restaurant and also the Asian restaurant and Steak House. Loved the pools (the hotel made sure that guests did not "reserve" sunbeds by removing towels left on them so there were plenty to go around). The entertainment was great with the evening shows, learning spanish, games in the pool. The beach was lovely. I was not impressed by the "free kayaks" as there were only 7 single kayaks to share between three hotels and they were never available. Morning or afternoon. In 14 nights we only got one kayak for 15 minutes. There was always an excuse about why they were docked up and never sailing, even on the calmest of days with no waves. Or come back in an hour or two! The pool bars were excellent, lots of lovely cocktails to choose from including alcoholic and non-alcoholic. There are few wild cats, birds and lots of racoons roaming around the grounds. The staff were excellent and friendly and helpful.

Room Tip: We choose a room upstairs thinking that the downstairs rooms would be more noisy.
  • Stayed: February 2012, travelled as a couple
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9  Thank Katie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2012

We have recently returned from a holiday for eleven family members. Our son and daughter and their respective families. The age ranging from 3 to 63 for eleven nights at the Riu Tequila. We are all well travelled and used to a good standard and we were all very happy with all that the Tequila had to offer. The rooms were up to the usual Riu standard and the housekeeping was excellent. The food again was very goodin both terms of quality, quantity and choice. The only draw back was having to queue at 7.00am to book a table in the speciality resturants. The Asian Resturant was excellent, the Steak house was very good but the Mexican Resturant was no better than the general buffet, and certainly not worth getting up early for. But that was our only gripe, in all other respects the Tequila fulfilled the varied needs of all of family for the whole of the holiday.

Room Tip: Choose a first floor room to ensure you are not invaded by the harmless local wildlife
  • Stayed: February 2012, travelled with family
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10  Thank Stirky3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2012

Hotel is very clean, lots of choices for food and drink. The staff are always friendly and very accomodating for us. We travelled with our 20 month old daughter and they treated her very well. Entertainment show at night was very neat, micheal jackson night, mamma mia, and the entertainment night to name a few. The hotel allowed vendors in for some night shopping. There was also singing from mexican bands that came in. The beach is what everyone says a short walk. The animals are there if you feed them they will bother you. My daughter enjoyed watching them and all the other animals. Hotel is very family apporpriate.

Our room was in the far complex, was a little walk with a child in your arms. But was very peacful with little disturbance on the second floor on in complex. Airconditioners work great too!
Thanks

Room Tip: Second floor is nice, closer to lobby would be ideal for families.
  • Stayed: February 2012, travelled with family
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8  Thank vwfanforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 March 2012

We stayed at the Tequila from 18th February to 3rd March 2012. We had a fabulous time, the hotel more than lived up to its reputation. The staff were extremely friendly and helpful, with nothing "too much trouble".
It was my wifes birthday during the visit, and the hotel decorated our room and left a small gift for my wife. At our meal on the night, our table was duly decorated and she received the usual cake and songs from the waiters.
The hotel grounds were well tended and the food in the restraunts was to a high standard with something for everyone.
The short walk to the beach about which some reviewers had complained was extremely pleasant and a beautiful way to start the day. If this was to much for some people they used the small "golf cart" which was available on each day of our stay.
Overall we had a fabulous time, and a place we will almost certainly be visiting again in the future.

Room Tip: We had a room on the ground floor, but if you prefer quiet, then a first floor room would be better.
  • Stayed: February 2012, travelled as a couple
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11  Thank terry_stanford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Tequila

Address: Avenida Xaman-ha | Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Playa del Carmen
#28 Top resorts Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#39 Spa Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
Price Range: $206 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

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