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“Nice hotel but not as good as we expected”

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ClubHotel Riu Tequila
Ranked #50 of 209 Hotels in Playa del Carmen
Certificate of Excellence
Cornwall, England
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Nice hotel but not as good as we expected”
Reviewed 8 April 2012

We chose this hotel based on the reviews.
It is a nice hotel and the service from the staff was excellent.
Check in was very quick but delivery of our bags took a long time. The room had 2 small double beds pushed together for my wife, 10 year old daughter and myself. We had no problems with style or cleanliness of the room, just found the beds to be uncomfortable.
The pool is split either side of the pool resturant. A big plus was the hotel policy of not allowing the reserving of sun beds with items of clothing etc. We never had any problems with finding sun beds but people arriving later in the morning had to search for beds. There is a short walk to the beach or free ride in a golf buggy. Our problem with the beach was the lack of shade. None of the pool style thatched shades just palm trees. Other families that we spoke to had the same problem with keeping children out of the sun.
Food was ok, if you paid for the meal in a resturant you would not complain but you would not visit again. Biggest problem was the buffet in the evenings due to the queues. Tried the asian and steak meals which were again ok. Asian was a buffet style meal not much different than you could get in the buffet resturant. Steak grill was the best food we tried but there is a fixed menu, so on a return visit it is exactly the same starter, salad, soup and dessert.
Evening entertainment was mixed. Good early evening live music would be replaced at 2130 by out of time dancing to taped music. Expected a bit more from a big chain hotel.
The location of the hotel was great for varied excursions. We really enjoyed our holiday and will probally visit the Yucatan again but probally not in this hotel.

Stayed March 2012, travelled with family
Helpful?
5 Thank Tony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 April 2012

This place was amazing. I had gone in Sept 2011 and had an amazing time. The resort was huge and located in a gated community. The resort was very clean from the rooms, dining room, and pools. The location of the hotel makes you feel like your in a jungle as it is surrounded by greenery and palm trees. Absolutely beautiful! The food is AMAZING! I would not recommend the a la carte restaurant as I didn't find it to be as good as the buffet style dining. There is also an all night food area available for the guests. The beach is beautiful and very clean with few merchants walking around. There is bar and restaurant a few steps away. I would recommend this hotel to everyone, I am a very picky individual but this hotel and their staff met all my needs. The only thing that I would consider a down fall about this hotel would be the coatis. It's a type of animal and they are all over the resort their not harmful but they will follow you around if your carrying any food. I would definitely stay here again in a heart beat.

  • Stayed September 2011, travelled as a couple
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Helpful?
7 Thank sarahshaikh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 5 April 2012

Travelled to Mexico for two weeks as a couple with my boyfriend (21/03/2012-4/04/2012) and stayed in the club hotel Riu Tequila. It was fantastic! I have never seen staff work so hard at their job to enable you to have the best possible holiday you can. The food was fantastic, not just the wide variety, but the quality of the food was amazing. The entertainment staff were brilliant, and made some good friends who we plan to stay in touch with. I have read a few reviews with people moaning about silly things about the hotel, but I couldn't fault any part of it, not even the coati's that are on the complex, I thought they were very cute and simply added to the atmosphere of the place. The cleanliness of the rooms was to a very high standard, and the cleaners would even leave cute little animals made from towels which was extremely nice of them. Weather is amazing as you can imagine, and the pools are perfect (especially whilst drinking an unlimited amount of fruity darquires and other cocktails). It is a must go and is only a short drive away from most excursions (definately must recommend Sian Khan, best day of my life by far, such an experience). Definately will recommend to anyone, FANTASTIC holiday, will defo consider returning!

Room Tip: we had a room right next to the pool which was fantastic
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  • Stayed March 2012, travelled as a couple
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Helpful?
11 Thank bethhope94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 April 2012

This was our first visit to Playacar and the Riu resorts came highly recommended from friends who had travelled to Playa del Carmen before. This is not a new (as in built within the last 5 years) hotel however the rooms are cute with all the necessary ammenities in them. The beds are harder than North American beds but we both slept well. The grounds of the hotel are immaculate and although there are Cotis (small creatures that look like raccoons) and what looks like larger guniea pigs and resort cats to be found, you will not see signs of there being animals around. JUST DON'T FEED THEM and they'll leave you alone. The cotis are rather amusing to watch and are pretty funny little creatures which provided laughs for us when we were at the pool and pool bar (pool bar pours stiff drinks!). The food at Jalisco (sit on the patio in Jorge's section and tip him as after a few meals he will automatically know what you like to drink) is amazing and to be honest it was the only place that we ate for dinner. Lunches were spent at La Lupita (mediocre) and the Beach Bar at the Riu Yucatan (food is delicious here). The beach is amazing and a short walk or golf cart ride away and with amenities at the Yucatan available to Tequila residents it was a good place to hang out! The nightly shows at the stage in the Tequila were entertaining and the people who hang out here are a lot of fun! (tip the bar here to get better service). The disco was a blast as well! The market (for goods) that comes to the hotel can be over priced so negotiating is necessary. Buy jewelry in the market that's outside and to the left of the resort and go deep into the market to find the best prices! Visit Chichen Itza but beware of how pushy the market can be here and go to Xcaret and visit the local artisan market here (amazing prices that don't require negotiating). Overall the Riu Tequila is a resort we'd go back to and you're sure to have an excellent time!

Room Tip: We got the room they offered us and were quite happy (3400 block) it is a bit of a walk from the mai...
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  • Stayed March 2012, travelled as a couple
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    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penkridge, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 April 2012

Just got back from 2 weeks in the Riu Tequilla. I emailed the hotel before we travelled and asked for a quiet room and also told them it was our Aniversary. We had been given a quiet room and they had decorated it which was nice thank you Jessica. The room was spacious and kept spotless by the maid no bath tub but the shower was very good. The minibar was nice but had to keep asking for diet drinks. free digital safe iron and board. Spacious beds and good a.c.

The resort itself was good we tended to move around the three to find quiet spots to eat and drink. The pool and bar area around the Tequilla was very busy and no body seemed to leave the pool to go to the bathroom which put us off a bit. The pool at the Yucatan was a lot better and less busy the food on the lunch was better too. The good thing was that you could'nt reserve sun beds which was good idea. The beach was brilliant not a beach lover myself but really enjoyed the ocean the breeze was great and kept you cool.

The food was good the booking of the restuarants was a bit of a pain having to get up and standing in line at 7am. I think a telephone booking service would of been easier. The steakhouse Aisan and Mexican were good and all offered a vegatarian option as well if you asked. The wine and water was good with meal but could of done with more drink choices.

The drinks were good and the bar staff soon got to know your orders. We met some great Canadians who introduced us to the drink Tom Collins thanks Jeremy. You never had to wait long for a drink even at busy times. The best bar we found was the pool bar in the evening at the Tequilla we called it Rosy's bar beacause Rosy's made the best drinks around.

Never done any trips as this was our 5th visit to Mexico and we have done them before. There is little hut just outside the hotel by Starbucks which people said was good for trips. Went a walk to 5th avenue its fun they pester you a bit but a no gracias seemed to do the trick. As other people have said do not support these people who have the tigers and monkeys on leads its so cruel.

Overall a great holiday had met some great people and had a great time. There are enough places to eat and drink and good value for money.

Room Tip: Email hotel with requirments
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  • Stayed April 2012, travelled as a couple
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    • Service
Helpful?
7 Thank happytravellers18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, ON
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 3 April 2012

My fiance and two friends that we met on a trip to Cuba last year spent a wonderful two weeks in February at the Tequila. Check in was fast but the bellboy situation is not what we were expecting as it was actually a young man who collected and delivered all the luggage on a hotel trolley, must say that initially our little group was unimpressed with this as we wanted to freshin up before getting a bite to eat (we ended up taking our own luggage istead of waiting around) but as the days went by we certainly grew to appreciate the lack of noice from the usual little trains which run through the resorts at all hours. The resort grounds are clean and well manicured. Room was clean and spacious, bathroom only had a shower which is fine for a week but for two weeks a bath would have been nice, we did try to upgrade but the resort was fully booked. The bed was a little hard but this isn't an issue for my fiance and I. We were a little disappointed that there was no coffee pot in the room, as we do enjoy having a cup of coffee first thing in the morning while getting ready for the day but hey its kind of nice to break out of our daily routine while on vacation, so no biggy we enjoyed a nice cup of java at the buffet. We all enjoyed the food, infact over indulged on many occassions with the exception of the Mexican restaurant, it was our least favourite. The beach is one of the nicest that I've seen in the Mayan, no sand whales here just beautiful white powder sand with prestine water that goes on forever. We all loved the proximaty of PDC. You can easily walk it or take a cab for about $7.00. During our stay we spent some time at the RIU Playacar and the Yucatan, you must visit the Yucatan in the morning to ensure you don't miss the monkeys which just hang out between the path going to the buffet from the pool area, I could have watched them for hours as they are the cutest little things ever. At the Tequila there is no lack of animals either but they are not nearly as cute, yes the famous Mexicoons, they are a protected species which are cute and seem harmless however; there are tourists that just ignor the signs that are posted everywhere to warn people against feeding the animals. I witnessed a man who I believe thought that it would't hurt to give one of them a bit of bread, well the entire pack showed up and nor he or his wife found it amuzing when the Mexicoons jumped up on them to try to get at the bag where the bread was stored, the man ended up with what I thought was a serious gash on his arm, blood was plentiful. Infact as our time advanced we noticed that alot of the Mexicoons were injured (they fought amongst each other and this was a little scary to me, open wounds yuck! The staff for the most part were great especially the cleaning staff and the bar staff at the open air bar, never have we seen such service, they definately understand the whole team work thing. Service was remarkable, non stop. Kudos to them! I wish I could say the same for management, there was one female, Sabrina was her name and although I think she is probably a hard worker she needs to listen to the people and be a little more respectful, misunderstandings happen but the objective is to resolve the issue with the list damage possible, never try to embarrass guests this is counter productive. A must if you're a raggae fan, Cozumel there is a raggae bar (we had a great time, after taking the fairy and hiring a cab for 4 hours it works out just a bit cheaper then flying to Jamaica but well worth it(at least this is what my fiance and friends were saying)) Overall we had a great time at the RIU and would have no reservations with recommending this resort to family/friends.

  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Springdance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool , England
Level Contributor
49 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 3 April 2012

My Girlfriend and I stayed for two weeksin March 2012 travelling with Thompson. Check in was quick . We were told our bags would be brought up to the room after a few minutes but I had to call down to reception after an hour as they still hadn't arrived.

ROOMS

Rooms are nice with plenty of storage . We stayed in room 416 which is close to the pool. There is a safe which is free , and an iron and iron board. There is also a mini bar with beers, soft drinks and tonic. You also get a bottle of gin, vodka, dark rum and tequila . The mini bar and optics are filled every 2 days. If you want any diet drinks you can call down to reception for them. They were quite quick bringing them to us but they should put a selection in the mini bar. Rooms are cleaned everyday to a good standard.

POOLS AND BARS

There are two pools , they main one with a swim up bar is large in size . It does get very busy in the afternoon but we never had a problem getting a sun bed in the morning.There a several bars in the hotel which serve differnt cocktails so its worth checking out the cocktail menu in each one . They serve international brands , Smirnoff, Jim Beam , Bacardi and so one . We found you have to ask for these as they don't always give you them. The sports bar is open 24hr and serves snacks You can also use the riu yucatan which is on the beach. Its only a 5 min walk or there is a shuttle that goes back and forth everyday . We found the pool in the yucatn a lot quiter and the beach is amazing.

RESTAURANTS

This is were the hotel lets its self down. Breakfast is good with lots of selection but the service with the coffee or tea is very slow. We found we had finshed our breakfast before we were asked if we wanted tea or coffee. Lunch is very poor you can only use one restaurant which is next to the pool. The selection isn't very good and the queue for food is very long . The selection during dinner is good but the quality isn't great . They have various themed evenings . The biggest let down is the space between the tables . If you have a table for 2 you are literally sitting right next to the table next to you , in all the all inclusive hotels I have been to , I have never sat so close to people . As with lunch the queues are really long. Some times you have to wait 15 min to get food. They also run out of things and dont replace them quick enough. The waiters are really busy so you dont get many drinks during dinner. We found that the reataurants cant cope with the amount of people in the hotel .

HOTEL

The grounds are lovely there are a few wild animals but they dont bother you . The raccon type animals with the long tails dont bother you unless you feed them. The staff are friendly and work very hard.

Overall we felt the hotel was nice but when the hotel is full they struggle to cope. The food does let the hotel down.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank gribbo78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ClubHotel Riu Tequila

Property: ClubHotel Riu Tequila
Address: Avenida Xaman-ha | Manzana 3, Lote 19, Condominio Playacar, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#25 Family Hotel in Playa del Carmen
#26 Top resorts Hotel in Playa del Carmen
#35 Romantic Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#38 On the Beach Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — ClubHotel Riu Tequila 3.5*
Number of rooms: 664
Official Description (provided by the hotel):
* Within the resort area Playacar along with the hotels Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and Riu Playacar * Main building and 1-story buildings * Surrounded by 48,000 m2 / 57,600 sq. Yards of lush gardens * 800 m / 2,650 ft. From the beach (complimentary shuttle) * Complimentary sun loungers on the beach * 300 m / 990 ft. From Mexican Street * 55 km / 34 miles from Cancun Int'l Airport * Credit cards accepted: Visa, MasterCard ... more   less 
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Also Known As:
Riu Clubhotel Tequila Hotel
Riu Tequila Mexico
Hotel Riu Tequila
Riu Tequila Playa Del Carmen
Rui Tequila
ClubHotel Riu Tequila Riviera Maya/Playa Del Carmen, Mexico

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