First of all, the service was outstanding. Better than at any Ritz hotels I have ever stayed at. We booked the ocean front suite for our anniversary. The room was very nice but it advertises whirlpool tubs, the tub was tiny, barely room for a 120lb person...without water! Because of a sewer gas problem with our room they ended up moving us to the honeymoon suite...it had the same size tub (it did have a tub for 2 on the balcony). We met two other couples and both of them had to change rooms also.
They had had a hurricane two weeks prior so the beach was pretty much gone. There is still enough of the beach for chairs but that was pretty much all. All you could see were the palm tree stumps, large rocks and roots sticking up. Parts of the beach were so eroded that you could not walk on the beach, you had to enter the resort to keep walking.
The food was hit or miss. We had one night where the food was so bad we left the restaurant to see if we could eat at the buffet....not much better.
We had a great time regardless of all the problems but if you are looking for a wonderful romantic couple's place, this is not the one. We would not go back.
- Official Description (provided by the hotel):
- Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more less
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- Also Known As:
- Secrets Mayan Riviera
- Secrets Cancun
- Secrets Capri Riviera Maya
- Secrets Hotel
- Secret Hotel
- Secrets Capri Riviera Cancun Hotel
- Secrets Playa Del Carmen
- Riviera Cancun
- Hotel Secret
- Capri Riviera Cancun