My mother, daughter and I checked into this hotel and asked to see the room. We were taken to one rooms, but then after we paid for 5 nights, we were given a completely different room that smelled moldy and was very noisy. The bed was also super uncomfortable and hard! It was impossible to sleep there - it was horrible.
We decided we wanted to check out right away and move to a new hotel. When we tried to check out and move to a new hotel, the manager became irate and told us "too bad" since we had paid ahead. He yelled at us and was really rude and defensive - we got scared.
We tried to compromise with him and even pay for 1 night plus a 20% fee if he would only refund us the other 4 nights. He signed an agreement that he would pay us back, but we had to come back another day since there was "no money to put back in out account". Every time we returned, he was "not around", according to other employees. There was no refund policy posted, nor is there a refund policy on their website.
We are now in a credit card dispute with this hotel and we are still in the process of recovering our money.
What a nightmare. Avoid this hotel at all costs!!!!
- Official Description (provided by the hotel):
- The Vista Caribe Hotel is located few steps from the beach in the most beautiful and amazing sea port of Playa del Carmen, just in middle of the Mexican Riviera Maya. The hotel has 35 comfortable and clean rooms, junior and master suites. The swimming pool is sorrounding by a tropical garden. The famous Fifth Avenue is just 20 meters from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Vista Caribe Hotel
- Hotel Vista Caribe Riviera Maya/Playa Del Carmen, Mexico