Stayed at the Grand Penthouse in May. Great location, walking distance to ferry. Huge patio with great view. Nice complex with OK pool. Recent beach reconstruction which turned out well – now lots of sand in front of the complex (water used to come up right to the edge of the complex). Found the unit furnishings to be old but adequate, with a few exceptions (see below).
Our main problems centered on maintenance and management. On arrival, 2 of the 4 AC units were out (I would think these would be checked before arrival). Called the owner, one unit was replaced the next day, but the workers said the owner would not authorize the other to be replaced (main bedroom). In May with a breeze this wasn’t too bad, but could be later in the year. The unit also advertises free internet and phone service – when we arrived these did not work. The owner also was notified, local workers made a few half-hearted attempts to fix but were not successful. We overheard one worker say he thought the bill hadn’t been paid. The patio has furniture that is old and weathered - one chair collapsed on one of our party when he sat down. We also received a phone call from the local property manager chastising us for keeping the front door open (which we did due to AC problems) and indicating the people staying below us had complained about excessive “chair noise” – not sure what this was about, as we had met some of the people staying below us who heard nothing.
After arriving back, I contacted the owner who stated our deposit would be mailed back to us soon. Two months later we have not received our deposit, and the owner will not answer E-mails or phone calls.
The unit still has the largest patio and best view in the complex, and could be a jewel if the above problems were corrected. As noted above, maintenance is subpar and you should assume you won’t get your deposit back when you stay there.
- Official Description (provided by the hotel):
- Xaman Ha is on the beach just a short walk (aprox. 300 meters) south of the ferry dock to Cozumel in Playa del Carmen (just south of the Continental Plaza Hotel). All the units in this deluxe building have AC, a view of the Caribbean and comfortable furnishings. The condos range in size from one to three bedrooms, ceiling fans, equipped kitchenette or the penthouse offers a chef's kitchen and an open dining and living room area. Each condo has TV with either cable or satellite reception. A balcony or porch off the living room offers a spectacular view to the Caribbean and a chance to enjoy the tropical breeze. ... more less
- Also Known As:
- Xaman Ha Grand Penthouse Riviera Maya/Playa Del Carmen, Mexico