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“This is where you need to stay.” 5 of 5 bubbles
Review of Acanto Condo Hotel & Vacation Rentals

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Acanto Condo Hotel & Vacation Rentals
Ranked #17 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersBronze level
Lakeland, Florida
1 review
“This is where you need to stay.”
5 of 5 bubbles Reviewed 15 March 2012

There is not much to say, except if you come to playa del carmen and dont stay here you're crazy.
The place is brand new, clean, safe, quite and beautiful. It also is in a great location, in the center of everything, but just far enough away you don't hear any loud clubs or people out late. It is tucked away perfectly. I would tell anyone to stay here.

Room Tip: the top roof rooms have great views and hot tubs and grills.
See more room tips
  • Stayed December 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MICHAEL M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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815 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (202)
Date | Rating
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English first
Playa del Carmen, Mexico
1 review
5 of 5 bubbles Reviewed 15 March 2012

We stay at this wonderful hotel for a weekend, it´s located in a very quiet street a few steps from the crowdy 5 th avenue, and a few steps from the ocean, the rooms are great and the staff very friendly, I highly recomend this hotel, the restaurant that is infront, La Sirena, its wonderful and they can send you the room service at any time, from breakfast throw dinner.
Thankyou

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank macias_ezequiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 14 March 2012

Very nice clean rooms
Great staff
Great location
Bed pillows were excellent :)
Very low pressure in the showers
2 english channels on TV
NO SMOKING ANYWHERE allowed, you have to go outside the resort to the side of the road
No WIFI i had to pay for it daily $10
Other than that, nice place!!!

  • Stayed February 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Shiana86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew c, General Manager at Acanto Condo Hotel & Vacation Rentals, responded to this review, 14 March 2012
Hi thank you for the kind review ... when the hotel is at full capacity and everybody is showering at the same time the pressure goes down for sure. i think this is the case every where. But we are looking into installing additional pumps ...

Smoking... this is a tough one.. To clarify we do not allow it on property but we do have an area with table and chairs right in front of the restaurant.. the road is a quiet side street while there are cars allowed it not a through street..its more like a pedestrian street.
Hope this clarifies the situation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 March 2012

We went with a friend, my wife and our 14 month old baby and rented a 2 bedroom apt for 7 days. Location was great (close to the beach and all the restaurants and bars) as well as clean and spacious.
The staff was very helpful and always very nice with us.
Great place!

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Damien K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 March 2012

Acanto is in a prime location just metres from 5th avenue and a short stroll to the beach. Despite its proximity to 5th Ave the hotel provides a quiet and relaxing atmosphere. Newly renovated, the rooms are very comfortable and well maintained.

We stayed for 10 days in February and March in one of the penthouse rooms with our young children aged 8 & 4. The staff were amazing and went out of their way to help us. They always responded quickly and efficiently to any questions or issues we had.

Our apartment faced 16th but we were never kept awake by the noise. One night a Mariachi band played outside our window at Sirenas and while it was noisy, it was still early (around 9pm) and they played for about 10 minutes. It was fabulous watching them from our balcony. I guess if we had wanted complete quiet we would have chosen a location much further from the 5th ave throngs!

Even though there were four of us in the apartment we didn't have problems with the hot water. The maids did an excellent job cleaning the apartment each day. One of the air-conditioners wasn't working when we arrived but the staff followed up immediately and provided regular updates about when the repair people would arrive and how quickly it could be fixed. We swam in the pool every day and it was always clean - the staff were constantly scooping leaves.

The new cafe opened while we were there (I think we were their first official customers!) and we had breakfast there each day for the last few days of our stay. It was excellent and I would definitely recommend eating there. We also shopped at Mega and used the apartment's facilities to make our our own breakfasts.

We used the hotel's Transfer/Tour service. Antonio collected us from and dropped us at the airport and also arranged a guided tour to Chichen Itza. The service was outstanding and excellent value. He happily accommodated our request for a diversion on the way back to Valladolid for lunch and our guide, Sergio, also adapted the tour to suit the age of our little girls.

We would highly recommend the Acanto and would happily book again.

  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank -ktabroad-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 March 2012

This was my husband's and my first trip to Mexico that was not all-inclusive. We stayed in a studio penthouse and while it was not as big as we had envisioned, it was sufficient for our needs. We booked "room and breakfast" through Expedia and although this was a surprise to the hotel, they kindly obliged and we had a simple but filling breakfast sent to our room on the days we requested. I do hope this issue has been resolved with Expedia.
The hotel is an easy 3 minute walk to the beach. They provide nice large beach towels. The pool gets minimal sun but is still pleasant for an afternoon dip. Daily, we saw cleaning and maintenance crews working diligently to keep the grounds looking attractive. We did fall asleep every night to the sounds of music from 5th Avenue, but is was jazzy and soft from a nearby restaurant and I really didn't mind. The rooftop patio has a beautiful view of the ocean and is nice to just go to, sit and enjoy the ocean breeze when your beach day is over. Our room did have a private rooftop Jacuzzi as well, but it was kind-of a joke, we couldn't get the water to heat up enough to really enjoy it and when it was at its warmest, the jets wouldn't turn on. If you are looking for some restaurants that aren't quite so "touristy" ask the concierge about Cactus or UTIL Pasta Factory, we were lucky enough to learn about them from some visitors who had been there a month...and they were the best places we ate at all week! You will want to make reservations though! All in all, we were happy with the hotel and will consider it again on our return trip to Playa.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew c, General Manager at Acanto Condo Hotel & Vacation Rentals, responded to this review, 9 March 2012
Hi thank you for the positive thoughts and comments.. we are working on getting the jacuzzi heater and jets repaired. It has been a bit of a challenge. we hope to see you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elizabethville, Pennsylvania
1 review
5 of 5 bubbles Reviewed 7 March 2012

This was my first visit to Playa del Carmen and I stayed for 7 nights at the Acanto Boutique Hotel. I found the hotel to be very charming and quaint. Everything was brand new and exceptionally clean.

The staff was very friendly and competent. Housekeeping did a thorough job of cleaning my room every day. The room was well appointed and very clean. Everything was brand new. The location is the best! It is so close to 5th Avenue and the beach. I didn’t have a car so this was perfect as I could walk everywhere I needed to go.

I traveled by myself and was in town to see family so I wasn’t in the hotel room much as I was out and about every day exploring Playa. From the time I did spend in the hotel, I was very impressed with it and would definitely come back again in the future.

  • Stayed February 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
matthew c, General Manager at Acanto Condo Hotel & Vacation Rentals, responded to this review, 9 March 2012
Hi thank you for the kind words and comments, We look forward to seeing you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Acanto Condo Hotel & Vacation Rentals

Property: Acanto Condo Hotel & Vacation Rentals
Address: 16 Norte | Between 1st & 5th ave, Playa del Carmen 77710, Mexico (Formerly Acanto Boutique Hotel)
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#14 Spa Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
#20 Family Hotel in Playa del Carmen
#30 Green Hotel in Playa del Carmen
#41 Romantic Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Acanto Condo Hotel & Vacation Rentals 4*
Number of rooms: 21
Official Description (provided by the hotel):
The best Condo Hotel and Vacation Rental Accommodation in Playa del Carmen, Offering fully equipped 1,2 and 3 bedroom rentals. Acanto is one block from the beach and the pedestrian-filled la Quinta Avenida. All guests enjoy complimentary Wi-Fi, phone calls, daily continental breakfast, access to the beach, daily maid service, concierge service and discounts to many local area restaurants. We have a beautiful roof top with BBQ and sweeping views of the Caribbean Sea. All accommodations surround a courtyard and swimming pool. The accommodations are large and comfortable and all include full kitchens, living rooms and dining rooms. The location is great on a secluded and quiet side street, steps to restaurants offering live music, great food and drinks. Acanto offers a Romantic yet family friendly atmosphere where our experienced staff will cater to your every need. All Accommodations offer marble floors and bathrooms, granite counter tops, central air conditioning, ceiling fans, flat screen TVs, telephones, terraces and much more. All accommodations are energy efficient and ecologically friendly. We provide natural soaps and shampoo for all of our guests and are a smoke free facility.. The Hotel no longer offers Jacuzzi's on the property. ... more   less 
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Also Known As:
Acanto Boutique Hotel
Hotel Acanto Boutique
Acanto Condo Hotel & Vacation Rentals Riviera Maya/Playa Del Carmen, Mexico

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