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Wyndham Garden Playa Del Carmen
Ranked #112 of 217 Hotels in Playa del Carmen
Reviewed 7 December 2017

We (family of 4 with 2 young children) stayed here for 3 nights. It is quite large in size, and our room was a long walk from the front desk. The hotel was surprisingly mostly deserted throughout our stay, and the only concentration of people we saw was at the time of breakfast one of the days.
All the public areas of the hotel are very spacious and nicely appointed- the front lobby, the restaurant, the pool area etc. In terms of amenities that we used, there is a washer-dryer (quite expensive) and a pool (quite decent). The staff were courteous and mostly friendly. Edward at the front desk was helpful, and the waitress at the restaurant (forgot her name) was awesome.
The room was mediocre but decent-sized. There were 2 queen beds which were comfortable. The furniture was a little dated and rickety, but did their job. There was no fridge or microwave in the room. The bathroom was a little below par. The flush was not working properly and had to be held down to make it work.
The restaurant was average in terms of food quality and taste, and below par in terms of menu spread. We had dinner there all 3 nights, and on the 3rd night, we had a hard time finding anything to order. In fact, they did not have the daily specials on any of the days. However, the breakfast buffet was pretty good and offered good choices. Breakfast was not included for us.
The location was a little inconvenient. It was right on the highway, but about a km from the 5th avenue and the beach, and there is almost nothing between the hotel and the beach area.
Delight moment: I once called them from US before our trip to inquire if breakfast was included. The person who answered (don't remember his name) said yes. I hung up. And within a few minutes, I got a call back from the same person who apologetically mentioned that breakfast was not included and he was sorry for having misinformed me. I was pleasantly surprised. Shows the respect and importance they have for their customers.
I was split between a 3 and a 4, but decided to go with 4 because of the low price.

  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Vivekbrata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecilia P, Front Desk Manager at Wyndham Garden Playa Del Carmen, responded to this reviewResponded 11 December 2017

Dear Guest,

We appreciate the time you took to give us your valuable comments about your stay at our services,

I offer you an apology as your stay did not live up to your expectations.

Your comments are very valuable and help us in our processes of continuous improvement.

Even if your stay was not for your complete satisfaction, we hope you will give us the opportunity to assist you on your next visits to Playa del Carmen, where we assure you we will do our best to change your impression about our service.

Best regards,

Cecilia Paredes
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 14 of 535 reviews

Reviewed 7 December 2017

Arturo of front desk was very helpful and accomodating. He helped me with my issues regarding the use of dryer. The room was clean and the food is good too. All in all the service was excellent.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Rose1080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecilia P, Front Desk Manager at Wyndham Garden Playa Del Carmen, responded to this reviewResponded 11 December 2017

Dear guest,

Thank you for taking the time to give us your valuable comments. Our goal is your satisfaction, and provide memorable experiences as well.

Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon!

Sincerely,

Cecilia Paredes
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

Certainly a great staying. Just one small issue with the lady serving hot food at the buffete, a bit rude

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank HECTOR M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecilia P, Front Desk Manager at Wyndham Garden Playa Del Carmen, responded to this reviewResponded 7 December 2017

Dear guest,

We thank you very much for the time you took to give us your comments, which are very important and help us in our processes of continuous improvement.

Our goal is your satisfaction, and provide memorable experiences as well.

Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon!

Sincerely,

Cecilia Paredes
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2017

Edward and Marlene in the front desk were excellent at giving us tips on where to go advice on how to get fair prices on local activities. The hotel is in a great location since parks and cenotes were within 20-30 minutes. The ferry is walking distance with access to the beach and 5th avenue. We are decently coming back next year.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank JuanJ_arevalo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecilia P, Front Desk Manager at Wyndham Garden Playa Del Carmen, responded to this reviewResponded 29 November 2017

Dear Guest;

Thank you for taking the time to give us your valuable comments. We are pleased to know that we were able to meet your expectations about the services provided for our staff.

Our goal is your satisfaction, and provide memorable experiences as well.

Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon!

Sincerely,

Cecilia Paredes
Front Desk Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
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Reviewed 1 September 2017 via mobile

Stayed at this hotel for 2 nights. Beds are comfortable, rooms are clean and all essential hotel amenities are included. 5min walk from 5th avenue in Playa. I didn't use the pool but It looked nice. Really convenient location if you are wanting to go visit xcaret or xplor (15 min drive). They have a restaurant, I only ate breakfast there but it was good with several options.

Stayed: September 2017, travelled as a couple
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2017

We were there only to rest! All day we would go out... but I was a great place to rest with all that things needed... the restaurant didn't have much variety but it was good (we were only there for breakfast) 10 min walk to the beach... staff really nice

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank analinetc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecilia P, Front Desk Manager at Wyndham Garden Playa Del Carmen, responded to this reviewResponded 22 August 2017

Dear Guest,

Thank you for taking the time to give us your valuable comments. Our goal is your satisfaction, and provide memorable experiences as well.

Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon!

Sincerely,

Cecilia Paredes
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2017

The hotel is in a great location. Very near attractions. We rented a car to visit Cancun, Tulum/Coba, and attractions near Playa del Carmen. The beds were comfortable. The restrooms were clean with plenty of towels. The air conditioner was very cool. The rooms don't come with a refrigerator, microwave, or hair dryer unless you get the suite. The problem is easily fixed by using an icebox to keep drinks cool. Thank you Wyndham Garden!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Oddpenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cecilia P, Front Desk Manager at Wyndham Garden Playa Del Carmen, responded to this reviewResponded 22 August 2017

Dear Guest,

Thank you for taking the time to give us your valuable comments. Our goal is your satisfaction, and provide memorable experiences as well.

Thank you to choose Wyndham Garden Playa del Carmen, we hope to see you soon!

Sincerely,

Cecilia Paredes
Front Desk Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Garden Playa Del Carmen

Address: Mz 29 Fracc Playacar Lt 5, Playa del Carmen 77710, Mexico (Formerly Holiday Inn Express Playa Del Carmen)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in Playa del Carmen
Price Range: $108 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Playa Del Carmen 3*
Number of rooms: 196
Official Description (provided by the hotel):
Take a deep breath and relax as you settle into our newly renovated Wyndham Garden Playa del Carmen hotel nestled in the heart of the Riviera Maya. We are minutes away from the famous Fifth Avenue, and within close proximity to theme parks, archeological sites, and beaches. Rest in the lush comforts of our spacious guest rooms with abundant amenities including luxurious bath essentials; free high-speed WiFi, and flat-screen HDTV. Celebrate your special events including romantic beach theme weddings and elegant receptions in our 3 vibrant event rooms, or outside in our glorious gardens. ... more   less 
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Also Known As:
Holiday Inn Express Playacar Riviera Maya Hotel Playa Del Carmen
Express Playa Del Carmen
Express Playacar Riviera Maya
Holiday Inn Playa Del Carmen
Playa Del Carmen Holiday Inn
Wyndham Garden Playa Del Carmen Riviera Maya, Mexico

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