We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Super location and value”
Review of Hotel Cielo

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Cielo
Ranked #15 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 22 February 2012

This was our 2nd stay at Cielo. For slightly more $, you can get one is the larger rooms which we enjoyed. This is an excellent location as 4th street has some of the best non tourist restaurants and is about 100 yards from the beach. While breakfast isn't a big deal me, my wife enjoyed it very much. This place is a bargain.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank tonyandk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 11 March 2012

Thank you Tonyandk for taking the time to write your review. We are delighted that we were able to have you as a repeat guest & yet again that you had a great vacation experience. I see that you used my restaurant list.......some good eating.....hmmm....getting hungry just writing about it. LOL. Tonyandk, we know there are many Hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Riviera. Maya. It was a pleasure to have you as our guest.
Owner / Manager
Steven Krisztin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (853)
There are newer reviews for Hotel Cielo
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

417 - 423 of 853 reviews

Reviewed 21 February 2012

We enjoyed our stay at Hotel Cielo. The staff were very friendly and helpful. The room was clean, and traditional decor to our liking. We had a great balcony overlooking the action on the street, but underestimated the amount of noise at night. This was not an annoyance but presented somewhat of a challenge putting our son to bed.
The restaurant downstairs has excellent food - you will find it packed at dinner time, so reserve a table if you're unwilling to wait.
Our room had a fan, and air conditioning, but did not have a phone.

  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Thank Ric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 11 March 2012

Thank you Ric T for taking the time to write your review. We are delighted that you & your family enjoyed your stay with us. The staff really appreciated your kind words & yes the restaurant has been becoming a bit more popular. Ric T , we know there are many Hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you & your family return to the beautiful Riviera Maya. It was a pleasure to have you as our guest.
Owner / Manager
Steven Krisztin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2012

I booked the Hotel Cielo because of the good reviews on Trip Advisor but unfortunately the hotel did not live up to its billing. Problems included the following:
-I paid for a queen but got a double bed.
-the hot water in the shower was undependable.
-the only piece of furniture in the room besides the bed was one small chair.
-the TV reception was fuzzy and the screen microscopically small
-the WIFI did not work in the room.

This is a very mediocre hotel and it does not come close to justifying the prices they charge!

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank sluffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 10 February 2012

Thank you sluffer for taking the time to write your review. Please understand, your problem is not with us, unfortunately you booked through Expedia & had requested for queen size which had not been passed on to us, in addition, there are no price differences from a full size to queen & we would have gladly changed your room but we were full.

We know you were upset & understand your frustration, but it shouldn't be taken out on us & since you have , I would like to address your "other" complaints, no other guests or even your self have brought these issues to our attention & I am quite sure if they existed, it would of been mentioned in other reviews, especially since we were full.

We know you are on vacation, we genuinely feel bad that you did not enjoy your stay with us & are sorry about the TV it is a little small but our new LEDs have been delayed but are on the way.

Also here is the a copy of Expedia's policy as well. Note: All special requests (such as in-room amenities, bed type, and smoking preference) are shared with the hotel. We recommend you confirm them directly with the hotel before travel.
Note: special request (e.g.wheelchair access, late check in etc). We will pass your request to the hotel, but requests are not guaranteed and may incur additional charges.

We hope you feel differently decide to put your frustration aside &, re adjust your review to a more accurate rating. Thank you
Owner / Manager
Steven Krisztin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2012

The owner was standing at the desk when we arrived, travel weary, just looking for a comfortable bed after so many hard, old, worn out one's in other hotels. I also wanted a beautiful place, and this hotel really filled the bill. It is truly beautiful, with lots of details that are really special, all Mexican hand painted tile throughout, beautiful hand painted sinks, and a fantastic roof top patio for romantic evenings. We only stayed two nights, and the staff was exceptional, very friendly and helpful and the restaurant is also great. We'll definitely go back! The location is quiet enough for this area, and it's one block to the most beautiful beach I've ever seen....

Room Tip: We stayed up on room 25 - very quiet and private, just perfect for sleeping...
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Lovejoy2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 11 March 2012

Thank you lovejoy2012 for taking the time to write your review . "The most comfortable hotel ! " , we like the title !!! We are delighted that you enjoyed your stay & that you were able to experience our warmth & charm that Cielo has to offer. Thank you for noticing the details, while many other hotels are going with a cold modern style, we are staying true to the warm Mexican hacienda feel...after all we are in Mexico. The staff were so happy to hear them being mentioned as exceptional & they have been working diligently to achieve this, we are all so proud. Lovejoy, we know there are many Hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera. It was a pleasure to have you as our guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2012

Love, love, love this place.
We stayed here one night on a 3night visit to Mexico, (teary eyed that we didnt stay longer) and had such a great experience. Its so close to the beach, the rooms are clean and the beds are extremely comfortable.. We just love the traditional mexican feel to the place.. Watch out for the crazy stairs, they can be tricky after 1 or 2 margaritas. Cant wait to come back & stay here again..

Room Tip: Ask for room 28.. It has a great view
  • Stayed: January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 4 February 2012

Thank you SeanM for your review, and Yes! .....we like WOW !!!, it really make us feel great , it is then we realize that we are creating great vacation experiences for you & future guests. It is fantastic that you felt our warmth & charm, we especially love... the ,"Love , Love , Love", comment, we've been experiencing this in our reviews..... maybe we should change our name to, " Love"......pretty chique....... LOL. We know there are many Hotels to choose from here in Playa Del Carmen so thank you for choosing Hotel Cielo. We look forward to seeing you on your return trip to the sunny Riviera Maya, and Please........its not the stairs, its the 3 or 4 Margaritas, I think you are loosing count. LOL.
Owner / Manager
Steven Krisztin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2012

Just stumbled upon El Cielo in Playa and could not have found better. The beds and pillows were the best we experienced while touring the Riviera and the hotel is only a rock's through away. The staff was very friendly and the room well priced. We got more then our money's
worth. We will return.

Room Tip: Consider back rooms off the street for quoted evenings
  • Stayed: January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kathleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 4 February 2012

Thank you KathleenD for taking the time to write your review. We are delighted that you enjoyed your stay & had a great vacation experience. The beds are the best, it is quite hard to find a good quality mattress here, and especially 30 of the same kind. I slept in one of the rooms & now I must buy one for my own apt. ...I cant wait. It s nice to hear you will return to the Mayan Riviera and stay with us yet again. We know that Playa Del Carmen has many hotels to offer, so thank you for choosing Hotel Cielo.
Owner / Manager
Steven Krisztin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2012

Stayed here just recently for 7 days. The location is excellent right on 4th and 5th perfect walking distance to some of the better sections of the beach. Met the owner, Steve, who is taking a personal hand in the overall operation of the hotel and it shows!! The staff were amazingly polite and helpful. The beds are the most comfortable beds I have ever slept in while in Playa Del Carmen, where at these smaller hotels it is common to find beds as hard as stone.

The room was very clean, while the view wasn't the greatest, who cares!! The rooms were very quite as we were on the back side. And although it might not sound like a big deal, there are water jug stations at 2 locations allowing you to refill your water bottles with fresh water, which saves you the MAJOR HASSLE of making sure you always have water on hand.

I will visit again.

  • Stayed: January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Dustin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this reviewResponded 4 February 2012

Thanks Dustin H for your review. We really appreciate the kind words, especially the staff, we couldn't do it without them. Ahhhh.....the water coolers are a nice touch, we know you guys get thirsty at night & thanks for the comment about the beds, as I mentioned before, it took some time & research to find a real quality mattress & it is becoming a big Plus. I know I have been promising TVs again its hard to buy in quantity, but hey are finally on there way .Well, we know there are many options here in Playa Del Carmen, so thank you for choosing Hotel Cielo & we look forward to seeing you when you return to the beautiful Mayan Riviera.
Owner / Manager
Steven Krisztin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.2 km away
The Palm at Playa
The Palm at Playa
#22 of 211 in Playa del Carmen
1,509 reviews
1.5 km away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 211 in Playa del Carmen
2,780 reviews
0.4 km away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#16 of 211 in Playa del Carmen
1,251 reviews
Show Prices
Show Prices
Show Prices
0.3 km away
The Carmen Hotel
The Carmen Hotel
#8 of 211 in Playa del Carmen
437 reviews
0.7 km away
Acanto Hotel & Condominiums Playa del Carmen
Acanto Hotel & Condominiums Play...
#17 of 211 in Playa del Carmen
863 reviews
1.1 km away
Be Playa Hotel
Be Playa Hotel
#28 of 211 in Playa del Carmen
598 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Cielo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Cielo

Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range: $84 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity.ca, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Cielo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing