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“A great little place to stay!”
Review of Hotel Cielo

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Hotel Cielo
Ranked #20 of 211 Hotels in Playa del Carmen
Certificate of Excellence
Portland, Oregon
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A great little place to stay!”
Reviewed 14 April 2012

We stayed here over Spring Break and had a wonderful time. The hotel is one block from the main street, so walking to everything is easy. The rooms upstairs are light and airy and the hotel is charming and clean. Our room was a cool sanctuary in the hot afternoons and the beds are super comfortable. Both Miguel and Abraham at the front desk are so friendly and helpful, and they put out refrigerated filtered water for the guests. The restaurant downstairs has wonderful breakfasts, and the hotel has a relationships with Wicky's on the beach, where you only need to order $20 worth of food/drinks and you can stay as long as you like. You will really enjoy this special little hotel. It doesn't feel like Disneyland, it feels like classy, relaxed Mexico.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
2 Thank Theresa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 17 April 2012
Thank you Theresa M for taking the time to write your review. We are delighted that you enjoyed your stay with Hotel Cielo & appreciate that you decided to share your experience with future travelers. Thank you for mentioning the staff, they are really important part of the Cielo family & we appreciate them going out of their way to help create great a vacation experience. We know there are many hotels in Playa Del Carmen, so thank you for choosing Hotel Cielo & we hope to see when you return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (154)
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English first
Wigan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 April 2012

Stayed here in mid January this year for two weeks. If you don't want to do the all inclusive thing, ( which we didnt - boring !) then this Hotel is for you. Perfect location : 2 mins walk to the beach and the same to fifth avenue where all the action is (yet just far enough away not to be noisy). Hotel spotlessly clean and rooms very comfortable with the restaurant attached being one of the best in Playa , charging very reasonable prices..We loved our time in Playa del Carmen and Hotel Cielo definitely contributed to that. We would 100% recommend this hotel to others and hope to return ourselves very soon. PS.The staff here deserve a special mention.. Miguel, xSimone and the others were very helpful and always had a smile on their faces with nothing ever being too much trouble for them.

  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 14 April 2012
Thank you ChrisC for taking the time to write your review. We really appreciate the "Superb Hotel" title & thank you for mentioning the staff, they have been working diligently so all or guests can have a great vacation experience & it is one of the reasons we are becoming so desirable. We know there are many hotels in Playa del Carmen so thank you for choosing Hotel Cielo & we look forward to your return to the beautiful Riviera Maya
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin, United States
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2012

Hotel Cielo had helpful and friendly service, fine rooms, and was really close to both the beach and ferry pier. Our room was a little noisy at night, due to the restaurant downstairs, but we enjoyed the half-price breakfast there in the morning with a view of the beach down the street. The price was reasonable, especially in expensive Playa, and we'd recommend it to friends.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Matt883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 14 April 2012
Matt883 for taking the time to write your review. Some times we experience a snafu here & there, I had looked in to this & found out the restaurant had forgot to close adjoining door which is done at 10:00 pm every night. so please accept our apologies. We are delighted that you enjoyed your the rest of you vacation, appreciate the kind words & thank you for the recommendation. We know there are many hotels in Playa del Carmen, so thank you for choosing Hotel Cielo & we look forward to your return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Nova Scotia
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 April 2012

I chose Hotel Cielo based on my Tripadvisor research and I was completely happy with the experience. More than happy. There was a mix up about how many beds we required in one of our rooms so the staff gave us a free upgrade to the family room which was beautiful and overlooked the street. After staying in a cookie cutter resort in Playa del Carmen, the Hotel Cielo allowed me to experience real Mexico. I loved the small quaint design of the building, the beds were amazing, the staff was incredibly helpful, the location was a total surprise as it was central to all things bustling, and the restaurant made me fall in love with Mexican food and beer. We were shocked at how great their prices were and kicked ourselves for not booking more time there. I will absolutely stay at Hotel Cielo again next year and would recommend this spot to anyone who wants a great price in a central location with great food.

Room Tip: The family room was much louder than the interior rooms simply because it was right on the street.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Shark_Girl_Anna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 14 April 2012
Thank you Shark Girl Ana for taking the time to write your review. We are delight ted that you enjoyed your stay & that you had a chance to experience our warmth & charm. Thank you for the recommendation & we hope that you get to stay longer next time. We know there are many hotels in Playa Del Carmen so thank you for choosing Hotel Cielo & we look forward to your return to the beautiful Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level 5 Contributor
81 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 1 April 2012

We stayed at Hotel Cielo again this month and loved it! The location is perfect. The room was was very nice, with lovely tile decor, lots of storage space and a really comfortable king sized bed. There was a great cable television and free wifi too! The best feature of the hotel is the staff, they are awesome, super friendly and helpful. It was a quick three minute walk to the beach in the mornings, and lots of great restaurants within walking distance-if you feel the need to go beyond the great onsite Mexican restaurant. You can comfortably walk to the bus station from the airport, but taxi's are plentiful too. Overall a great experience. We will be back :)

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Kinich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 8 April 2012
Thank you Kinich for taking the time to write your review. We are delighted that you yet again had a wonderful stay & we appreciate the kind words. As much as we appreciate the review, it is I that must say a few kind words about you. Just so everyone knows, Kinich is part of a veterinarian school that has been staying with us 2 times a year for the last 6 or 7 years (getting old, cant remember). They train down here with marine & canine, as part of the canine they help local dog & cat shelters that are overwhelmed, I was able to see them in action & it is really heartwarming how they care. And the few people like Sylvia the owner Byblos restaurant who also runs SOS el Arca, the people who run Cocos cat shelter & Peanuts animal shelter. We all know how they needed your help, so thank you for being so kind. And for all of you animal lovers out there…. they save the lives of Turtles & Dolphins that are in despair. We know there are many hotels to choose from in Playa del Carmen, so thank you for continually to choose Hotel Cielo & we will see you in July.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 March 2012

Hotel Cielo is a very comfortable place to stay. The staff was excellent, rooms very nice and breakfast at half price was the best! The beach club that they offer is excellent. It's just a few blocks away and worth going. Great location on the beach with waiter service. Outside rooms can be a little noisy in the early morning from the street cleaners. Other than that, great place to stay.

Room Tip: Inside rooms if your a light sleeper
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JimMacKBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 25 March 2012
Thank you Jim Mack Boston for taking the time to write your review. We are delighted that you enjoyed your stay & appreciate the kind words, thank you for mentioning the staff, they really do their best to help create a great vacation experience. We know there are many hotels in Playa del Carmen so thank you for choosing Hotel Cielo & we hope to see you on your journey to the Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level 4 Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 March 2012

We stayed for a week at the Hotel Cielo. At first, I did not like that we had an interior room since we had paid for a "superior" I assumed it would have been an outside room. Miguel showed me other rooms that were available, but I decided to stay with our original room. It was darker, not much light, having no exterior windows, but the only time we were in there was to sleep, so it actually worked out great. The beds were very comfortable, and the room was very clean every day. The only issue I had with the room was that the shower pressure was not strong, at all. It took quite a while to get the shampoo out. Also our ceiling fan was a little squeaky. Other than that, I would stay here again. Its location a block from the beach was great. The restaurant downstairs had good food at good prices. They have an agreement with a beach club a couple blocks away that will get you beach chairs (and an umbrella if you are early enough). Around 10 pm or so, everything went quiet around the hotel, which made for easy sleeping. Besides the location being awesome, the staff is even better. Miguel went out of his way for us each day, helping us with taxi's, reservations, etc. The staff at night were extremely friendly as well.

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ktheexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelCielo, Owner at Hotel Cielo, responded to this review, 25 March 2012
Thank you K the explorer for your review. We are delighted that you enjoyed your stay. Our apologies about the water pressure, but its standard for the Playa del Carmen area, I wish it could be more. I see the beds are becoming some what the BUZZ, excellent, a good night sleep is very important to us. Thanks for mentioning the staff, they are an important part of our success & we thank them as well. We know there are many hotels in Playa del Carmen so thank you for choosing Hotel Cielo & we hope to see you on your journey to the Riviera Maya.
Owner / Manager
Steven Krisztin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cielo

Property: Hotel Cielo
Address: 4th Street, Between 5th And 10th Ave., Playa del Carmen 77710, Mexico (Formerly Hotel Santa Barbara)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Airport Transportation
Hotel Style:
#37 Romantic Hotel in Playa del Carmen
#39 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Cielo 3*
Number of rooms: 18
Official Description (provided by the hotel):
Hotel Cielo is a cute little boutique style hotel located steps to the beach, in the heart of the "Original Playa." Our rooms start as low as $79 per night, balcony rooms with Caribbean views start at $119. Come see why people rave about our incredible value, friendly service, comfortable rooms and Highly Rated restaurant,Carboncitos. 50% Off Breakfast Included only with Direct Hotel Booking. Hotel Cielo and Carboncitos are both staples of Playa del Carmen and having hosting woderful guest from all around the world for over 13 years. ... more   less 
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Also Known As:
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

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