My wife and I recently stayed at the BlueBay Grand Esmeralda, and enjoyed our stay but for the tiny detail of a hotel employee breaking into our room safe and stealing my credit card information. A few weeks after our stay I was contacted by the fraud department of my credit card about a fraudulent transaction, so I had to get a new credit card. We had left some stuff in our room safe including my wallet with credit cards, and our passports. Upon returning to our room, a hotel staff member had opened the closet, opened the locked safe with a key and had left a laminated card in front of the safe saying something to the effect of "We noticed you left your safe open." We definitely did not leave the safe unlocked, and even if we had, we didn't leave the closet door open as it was when we returned to our room. Staff shouldn't be poking around in your closet.
Aside from this terrible invasion of privacy and theft of my credit card information, we did enjoy our stay. We will never return to this hotel or any BlueBay property however.
- Official Description (provided by the hotel):
- Ideally located in an area of 445 acres in a prime position on the beach on the Riviera Maya, BlueBay Grand Esmeralda combines elegant Mayan features with contemporary design and a wide range of service to suit the most discerning traveller. BlueBay Grand Esmeralda provides a relaxed atmosphere for holiday makers. The hotel features 979 elegant and well-appointed rooms and suites with the option of a sea or garden view. ... more less
- Reservation Options:
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- Also Known As:
- Blue Bay Esmeralda
- Bluebay Grand Esmeralda Hotel
- Blue Bay Grand Esmeralda Riviera Maya
- Blue Bay Grand Esmeralda Mayan Riviera
- Grand Esmeralda
- Blue Bay Grand Esmerelda
- Blue Bay Grand Esmeralda Resort
- Blue Bay Grand Esmeralda Beach Resort Spa
- Blue Bay Esmerelda
- BlueBay Grand Esmeralda Riviera Maya/Playa Del Carmen, Mexico