We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Highs and lows”
Review of Petit Lafitte

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Petit Lafitte
Ranked #9 of 213 Hotels in Playa del Carmen
Certificate of Excellence
Reviewed 2 July 2012

We are currently at Petit Lafitte on a getaway as a couple. The hotel overall is very quiet and feels somewhat isolated from the craziness of the big resorts just doors away. The grounds are nice and the pool is well kept. Our room is quite basic and has a musty smell. Its ok as we aren't spending much time in the room. The WiFi access is a real plus since we've not had great availability other places. The staff is ok, David is outstanding, some just barely give a response. Not great service outside of David who seems to really care and the bartender who made sure we got a late dinner the night we came in. Meals are not bad, restaurant is cute but bring bug spray as its open air and you will get bitten. Beach access is good. 15-20 minute cab ride into town so better if you want to be more remote.

  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Anonymous566
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 July 2012

Hi Anonymous 566,
Thank you for trying Petit Lafitte and also for taking the time to review your experience with us.
We are glad you enjoyed many elements of your stay and had the honesty to tell us about those who you considered weak.
I noticed you stayed in a room that had been vacant for over a week, so that is what may have been the cause of the musty smell.
I instructed our rooms division manager Felipe Alvarado, to air out the rooms on a regular basis. The Caribbean, and the tropics in general, are very humid environments and sometimes, in the low season (like now) the rotation of the rooms is not very high, so we have to implement little tricks, like the one I am telling you, open doors and windows for fresh air to circulate. We are considering buying a dehumidifier. We'd use it in low season in rooms that will occupy, one or two days before they get occupied.
Thank you for saying our restaurante is cute, someone tought recently that it is so awful that decide to go eat elsewhere!!!
Never in 4 years since we opened had we heard such a comment.
I wonder if your preception that the staff was not friendly was a result of our cautiousness. You see, we are known for being friendly, attentive and cortueous, BUT, unintrusive, (you can read that in previous reviews) we train our staff to allow peace, quiet and space to couples that are wanting that, it may be that they perceived that in your case and stayed away a little. We gauge the vibe of people, apparently we are good at it, I am sorry if we missed this time.
You are right to point out, we are 10-20 min away from town depending on the section you are visitng. That tends to be appreciated by most guests as the main result of that is having a pleasant, quiet beach and general atmosphere, something hard to find in beach front hotels and restaurants in town.
Wi-Fi, yes, and it is included in the rate! we even provide two computers for guest who leave their laptops at home. or the ones that want to check on their flights, weather and such.

Before I sign off, I would like to thank you once more for giving us material to work with.
I trust our team to correct and improve the areas that you pointed out to us.

Kind Regards

Iván Fuentes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,593)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,036 - 1,042 of 1,593 reviews

Reviewed 30 June 2012

We went to Petit Lafitte for a family getaway. My 3 year old son came along also, and although, he's autistic, had an AWESOME time! We all unplugged, with the exception of iPads (free wifi), it was so soothing. My son woke up every morning and played outside the bungalow and on the beach. The service was impeccable. Everyone that works there is friendly, helpful, and accommodating. My son couldn't eat any of the food, so we brought his food with us. The fridge in the cabana was a but small, but they quickly replaced it with a bigger one for us in order to accommodate my son. Every member of our family had a blast. Taxis were easily attainable and recommended. The bar was relaxing and awesome. We had board games to play every night bu the bar area. The restaurant is prompt and courteous, and housekeepibg was marvelous! Don't forget to try your hand at ping pong, which is located in the hotel. The swimming pool is kept clean at all times and the beach is a walk away. There are also jet skis and kayaks to rent on the beach, if interested. If youre looking for a fun, relaxing, quiet, and personal vacation.....try Petit Lafitte. It will feel like your own catered beach! We would definitely return.

Room Tip: You shouldn't miss out on the bungalows! They are very up to date with great ammenities and not...
See more room tips
  • Stayed: June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Bf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 4 July 2012

Dear B13,

Thank you so much for your kind remarks. We were gald to provide the larger fridge for you son so his special food needs were met. That is our commitment, if it's doable, and does not affect anyone else, we do it.
We're glad you tried Petit Lafitte and discovered what we are about. Thank you for your "impeccable" remark about our service. Someone just posted a new review saying that the staff hardly showed any character, could it be that we try not to be intrusive? I dont know.
What I know is that we try to maintain a failry constant line in our service and we are glad that you appreciated it.
We would be very happy to see you return some day, take good care of yourself and your family.

Kind Regards.

Iván Fuentes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2012

The food was great, a great atmosphere to relax and enjoy the beach. The service at the bar is pretty cool. take a tshirt and leave it as their bar decoration.

  • Stayed: April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank celiadalmau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 3 July 2012

Dear celiadalmau,

Thank you for your brief review, yes we like hanging the t-shirts that guest donate, they help keep the memory vividly in our minds when we see a t-shirt donated by such or such guest.
Thank you fo appreciating what we do and how we try and make people feel like they are at their home away form home, or as you say it:
Your own little piece of beach.

Best Regards,

Iván Fuentes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2012

the staff were so helpfull as my family was a little tired from travel and need a little extra help. Thank you

  • Stayed: April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Petro D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Hola Petro D,
Our regards to Portugal,
Thank you for trying our small, family operated resort on the beach.
We are delighted to receive guests from Europe, and from Portugal, you are one of few.
Hopefully you can help beging a trend.
Thanks for remarking the nice helpful attitude of the staff.
They are really special to us too.
Please recommend us and return again sometime.

¡Muito Obrigado!

Iván Fuentes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2012

Loved almost everything about this place. It is small and not crowded like the bigger hotel chains. The staff takes care of anything. Just ask. Only disapointment was the food. Breakfast and dinner are included, but i really didn't care for most of it. Stay away from the pancakes and french toast for breakfast. Stick with the egg dishes. My husband and I both agree we would only go back if they improved the menu.. Otherwise loved it here.

  • Stayed: November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank buddy011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 July 2012

Dear buddy 011,
Thank you for your review for Petit Lafitte, we are happy to see that you,liked almost everything about us.
Sorry to hear the food was not of your liking, I wish I knew, besides de pancaked and french toast what is it exactly that you didnt like so we can try and work on it.I have to admit that pancakes and french toast is not exactly what we think of when we think of breakfast in Mexico, maybe we'de be better off removing them from the breakfast menu, but mainly we kept them there because most children like them.
Fresh tropical fruit, fresh squeezed orange juice, home made baked goods, and granola is more what we focus on, pluse, as you well mention, the egg specitalites.
Huevos "Rancheros", Huevos Motuleños, Omelets, scrambles, with fresh mushrooms, Chilaquiles and such are definitely what we are proud of. I will take a look at the way of imporving pancakes, to begin with, we are trying a new recipe with bananas in it.
feel free to write to me at gerencia@petitlafitte.com to go into details regarding the food, we would like to have you return after we inprove the menu, but, please, further feed back is deeply apprecitated.
On the other hand, thank you for all the nice comments,

Sincerely,

Iván A. Fuentes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2012

This has to be one of the best all-round hotels in Playa del Carmen. It really deserves its top rating. Everyone has pretty much said it all in previous reviews.

It is no wonder we met so many repeat guests. Even the taxi driver told me that most people who come to this hotel have stayed here many times!

Add me to the list of satisfied customers who will be back.

Stayed: June 2012, travelled as a couple
1  Thank RTWTripping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 30 June 2012

Dear RTW tripping,
We are very honored to have such seasoned travelers as yourselves to write such a positive review for Petit Lafitte.
We will find motivation and inspiration in your words, because we believe that luxury can be redefined in excellent presonalized servce, excellent food, using fresh produce and treating our guests like real friends.
So hearing you say that you consider us the best all around hotel in Playa is only fuel to our efforts.
Thank you for providing it. As far as us counting you among our repeat satisfied clients who will comeback, well ... Sure, as far as we are concerned you are now part of the family.

Best wishes and happy travels,

Iván Fuentes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2012

This was our second stay in eight months. We spent our honeymoon here last year and couldn't wait to return. Small, quiet, great food, excellent staff. We felt like we were returning to see family. My wife and I stayed in a room this time rather than a bungalow as there wasn't one available since we booked late. The room was very nice. We wish the mattress had not been so hard, but that would never keep us from returning. We are so fond of David and Javier; in fact, the entire staff is just amazing. The beach is beautiful, plenty of loungers, and the pool is sparkling and clean. We can't wait to return yet again.

Ron and Susie Stockbauer

Room Tip: Bungalow Nine is the best!
See more room tips
  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank RonSusieStockbauer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 29 June 2012

Dear Ron and Susie,
Family here!
Hey, just wanted to thank you for posting such a lovely review for Petit Laffite, we deeply appreciate it.
Beyond that, the fact that you returned here after your honeymoon 8 months ago, says more to us than any words can say. I am sure the readers will also understand it so.
David, Javier and Jesus say hi, and say thank you.

We hope to see you again next year of perhaps, sooner, need special anniversary prices? Just let me know.

Best Regards,

Iván A. Fuentes

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
4.9 km away
Mahekal Beach Resort
Mahekal Beach Resort
#29 of 213 in Playa del Carmen
2,883 reviews
2.4 km away
Fairmont Mayakoba
Fairmont Mayakoba
#10 of 213 in Playa del Carmen
4,289 reviews
6.1 km away
The Palm at Playa
The Palm at Playa
#23 of 213 in Playa del Carmen
1,636 reviews
Show Prices
Show Prices
Show Prices
6.1 km away
The Carmen Hotel
The Carmen Hotel
#5 of 213 in Playa del Carmen
500 reviews
2.1 km away
Banyan Tree Mayakoba
Banyan Tree Mayakoba
#2 of 213 in Playa del Carmen
2,181 reviews
12.6 km away
Occidental at Xcaret Destination
Occidental at Xcaret Destination
#72 of 213 in Playa del Carmen
13,457 reviews
Show Prices
Show Prices
Show Prices

Been to Petit Lafitte? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Petit Lafitte

Address: Carretera Cancun - Chetumal km 296 + 2.1 | Xcalacoco, Playa del Carmen 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
#4 Family Hotel in Playa del Carmen
#7 Top resorts Hotel in Playa del Carmen
#9 On the Beach Hotel in Playa del Carmen
#13 Romantic Hotel in Playa del Carmen
Price Range: $252 - $430 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Petit Lafitte 3.5*
Number of rooms: 50
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity.ca, getaroom.com, TripOnline SA and Cancelon so you can book your Petit Lafitte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Petit Lafitte Hotel Playa Del Carmen
Petit Lafitte Playa Del Carmen
Petit Lafitte Riviera Maya/Playa Del Carmen, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing