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Reviews (1,923)
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1,735
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59 - 64 of 1,923 reviews
Reviewed April 3, 2018

Beautiful grounds! Impeccable staff! Always friendly and helpful. I am so greatful for every detail and look forward to returning soon. Unfortunately I had a medical emergency, but the medical personnel were extremely professional and I could not have received better care anywhere. I am a US physician and I am certain I received the best care available. I am so greatful the resort has on site medical treatment and attentive staff. I will highly recommend a stay at the Rosewood Mayakoba.

Stayed: March 2018
1  Thank Charro95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosewood M, General Manager at Rosewood Mayakoba, responded to this reviewResponded April 9, 2018

Dear Charro95,

Thank you for sharing your experience with us. The care and keeping of our valued guests is our highest priority, and if someone should need medical assistance, we have both onsite staff and local connections available for immediate help. We hope that you are on the mend and your stay was not terribly affected. Thank you again for this fine endorsement. We hope your next stay is uneventful, so to speak, and that we can provide you with the thoroughly relaxing getaway you deserve.

Sincerely,

Daniel Scott
Managing Director

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Reviewed March 27, 2018 via mobile

My wife and I love Mexico and have stayed at many resorts over the years in the Rivera Maya area. We stayed at Banyan Tree which is wonderful and the Grand Parisio as wel. The past two years we have stayed at Rosewood. It is truly our favorite resort due to the staff. We book a beach front and absolutely love the room. The staff is so friendly and make you feel so special every time. Thank you for understanding how important customer service is and how the little things make a big difference!

Stayed: February 2018, travelled as a couple
2  Thank LJ72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosewood M, General Manager at Rosewood Mayakoba, responded to this reviewResponded April 2, 2018

Dear LJ72,

Your high praise means the world to us. While much of our efforts go into maintaining and improving our lush surroundings, our ever-expanding amenities and expansive suites, providing unparalleled service remains our top priority. I will make certain to let our team know that you took the time to recognize their service. Whether at another Rosewood property around the world or back here in Riviera Maya, we look forward to the opportunity to pamper you with the luxury you deserve again someday.

Sincerely,

Daniel Scott
Managing Director

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Reviewed March 26, 2018

We just got home from our second trip to the Rosewood Mayakoba. We traveled to the Mayakoba in August 2017 with our two children (11 and 13) and stayed for a week. It was so fantastic that we made reservations for our second trip as soon as we were able. We stayed at the Rosewood Mayakoba for a long weekend in March 2018. Hands down, it is absolutely the most fabulous place I have ever stayed. The grounds are immaculate and the rooms well done. The food is delicious across the board. The views and setting are fantastic. It is the attention to detail like little gifts in the room at night and the concierge service that take the Rosewood over the top. I think the main reason the place is so magical is the way guests are treated by all of the staff from the front desk to the yard crews - everyone greets you will a hello and a smile at all times of the day. It feels so comfortable and friendly (for a high end resort) that it makes you (as a guest) want to be friendly to everyone else. I just have never been to a place where the guests are so friendly to each other and the staff so accommodating. Don't get me wrong, there is as much privacy as you would like - it is just that it feels like home from the minute you step on the premises. Our second visit was better than our first and we will definitely be back. A shout out to Lutz and Daniel Scott, the Managing Director. It is so impressive how the management gets to know each and every guest. One note, do not miss the La Ceiba dinner by the chef. It is served in the garden twice a week and beyond words.

Room Tip: We stayed on the beach and it was fabulous. We had a little dip pool outside our back door with a porch and the beach beyond. I have never been in such a beautiful room.
  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Rosewood Hotels & Resorts
Thank nknoxlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosewood M, General Manager at Rosewood Mayakoba, responded to this reviewResponded April 2, 2018

Dear nknoxlaw,

Thank you for your second visit—what a pleasure it is to welcome our friends back to Rosewood Mayakoba. We are so happy to read that this stay was equally wonderful as the first, and that you found more to love this time around. Between a dinner at La Ceiba, or simply waving hello to our team members while you make your way to the beach, we hope you make new, exciting memories every time you visit. I deeply appreciate the kind words you have shared here. If there is anything I can do to make your next stay even better, please do not hesitate to let me know.

Sincerely,

Daniel Scott
Managing Director

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Reviewed March 26, 2018 via mobile

Just finished a fabulous March visit to the Rosewood Mayakoba. We’ve been there before but not in the last few years. The weather was incredible and the service was even more incredible. The pool and beach staff regularly adjusted our umbrellas to provide us shade because they knew we wanted to avoid too much sun. The food was delicious and everyone at every restaurant knew us and our preferences. They even remembered the special sushi roll and churros, favorites of our youngest. Our butler, Alberto, was excellent as was the concierge, Laura. The staff asked about my husband when he was not feeling well and even gave him get well balloons. Our boys loved the tween center which was right by the beach. We had an excellent time in Mayakoba (including fun outings!). Bravo Rosewood!

Stayed: March 2018, travelled with family
Thank Chestnut1221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosewood M, General Manager at Rosewood Mayakoba, responded to this reviewResponded April 2, 2018

Dear Chestnut1221,

Your review is incredibly considerate and it’s wonderful to hear that you had such a memorable experience at our resort. At Rosewood Mayakoba, we hope that every guest experiences the warm and personalized service that you felt throughout your stay. I will pass your compliments along to Alberto and Laura. Just as how we couldn’t provide these exceptional experiences without the help from every team member, we can’t grow or develop without learning more about your family and what your preferences, dreams, and favorite things are. We would be honored to welcome you back again soon.

Sincerely,

Daniel Scott
Managing Director

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Reviewed March 18, 2018

We first visited Rosewood Mayakoba two years ago while attending a wedding at another resort. We have never been so blown away by a hotel and now have a very difficult time going anywhere else for a beach vacation. We will be returning for our fourth visit in a few weeks and could not be more excited. We have stayed elsewhere in Mexico and the Carribean but nothing compares to the level of service and pure luxury you will experience at Rosewood Mayakoba.

From the moment you are greeted at the airport, you will be made to feel very special in a very genuine way. The staff goes above and beyond to anticipate your every need. For example, on one visit my iPad stopped working because I had left it out by the pool and the humidity had caused water damage. I returned to the room to find the iPad in a bag of rice and to my suprise, it was working again the following morning. The gym facilities are modern and spacious and the spa is fantastic. Excellent massages and facials. The golf course is world class. The restaurants are unlike anything else in Mexico and stand up to high end dining back home. We have enjoyed a boat dinner on the property which takes you through the lagoon and would absolutely recommend this experience for any special occasion. We have never left the property for day trips because the resort offers it all.

We spend our days riding our bicycles and debating between lounging by the pool or on the stunning beach. We have tried several different rooms and our favourite so far is the Deluxe Overwater Lagoon Suite - prepare yourself to be in awe even if you have stayed at luxury resorts across the world - this room is incredible. Hands down, our favourite tradition is La Ceiba which is an amazing dinner/evening offered twice a week. We have raved about this resort to our friends and family and are excited to bring a few of our friends along on our upcoming vacation so they can experience La Ceiba and the Rosewood experience for themselves.

Stayed: October 2017, travelled as a couple
6  Thank SHANandDG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosewood M, General Manager at Rosewood Mayakoba, responded to this reviewResponded March 19, 2018

Dear SHANandDG,

Thank you for being such a treasured guest of ours. Like you’ve noted here, we try and offer a fully immersive Sense of Mexico to our guests on property, from authentic cuisine to uninterrupted views to our holistic approach to hospitality. We are overjoyed to know that you’ve spent time on our expanded beach, and that our La Ceiba dinners continue to be a highlight of your visits. Hopefully your iPad is still up and running—what a fun memory to share. We would be remiss if we didn’t thank you for recommending our resort to your friends. It is thanks to efforts like these that we can continue to operate the way that we do. It has been a pleasure to get to know you and yours, and we consider ourselves lucky to be welcoming you back again soon.

Sincerely,

Daniel Scott
Managing Director

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