Steak was fantastic.
Service was top-notch.
Two bad things happened here - one is forgivable and I get it - one is not the restaurant's fault.
Bad thing #1 - I ordered a medium-rare cowbody steak. It came medium well. That's a mistake that happens. Waiter mis-heard me. It happens. It was super busy so I didn't bother them to fix it because...
Here's the thing - my wife ordered medium but she likes a well-done steak. She ordered medium because you just don't order a steak well done. So we just switched and I ate hers, she ate mine. All worked out well. Tasty steak.
I'm still giving SUR 5 stars because it was high quality meat. The service was top-noch (minus the cooking mix-up), and their drinks were fantastic and not as watered-down as you would expect in Playa.
Bad Thing #2 - The 23 year-old basketball short wearing selfish, clueless pricks sitting next to us.
They weren't rude to us.
They were rude to the waitstaff.
And they actually reached over on to a tray that had bread on it - a waiter was getting ready to serve it to another table - and took it off for themselves. They already had break. They needed more. They didn't ask. They just took it.
If you are that person - and you do this - don't ever eat out in public again,
Rethink the impact you have on the people around you.
Rethink the pain in the butt you put that waiter through when he turned around to find out that you nabbed the bread he just promised to another table.
Rethink your whole life and don't ever travel to another country again, just keep living in your frat boy bubble until you're 45 and you realize you have no real skills to cope in the world.
Because you are doing it wrong.
If you're the kind of person who does what I just described, you need to stop.
It didn't impact me, but it did impact my dining experience because I was outright disgusted with your behavior. You're the reason tourists have a bad reputation.
SUR is the best steakhouse we enjoyed in Playa del Carmen during our trip. I will be back.
I know you're on vacation but treat them well.
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