I booked this trip when invited by a group of friends. We booked a few weeks later than the rest and due to budget limitations had to arrive a day later than they did.
We (1 adult/2-13 y/o children) arrived 6/29/12 approximately 1:30 to find that we were located in a different building than our travel group, despite requesting to be together. We were offered a king bed and extra cot in their building so we took it and it worked out fine. We got our wristbands, changed in the lobby bathroom and headed to meet our friends at the pool. Meanwhile, our bags were promptly delivered to our room.
We had paid for a Jr Suite primarily to be able to have the upgraded restaurants to choose from. Booking the restaurants proved to be a challenge in that they had to be booked a few days in advance and our travel group couldn't add us to their reservation until after we arrived. As a result we ended up having to eat in the buffet the first 2 nights we were there (we didn't really mind). Thanks to one very tenacious friend we were able to dine with our group the rest of the time otherwise we would have been out of luck. When we first tried to add my 3 to the group reservations for nights 3-5 we were told that the restaurants were "booked to capacity", but when we arrived they were at least 30% empty in every case.
We were a large group (23 total) and twice had to stagger our reservations over a 30 minute period (Hibachi and Steak House) so we were there together, but not seated together or at the same time. The rest of the time we were accommodated as a large group split between a kids table(s) and a grown-ups table. It worked out nicely.
Note to men: you MUST wear long pants to the restaurants (or buy a pair for $80 in the gift shop). One of our party was refused seating at the seafood restaurant(then bought the pants), and we witnessed more than a few problems with other male diners as well throughout our stay. They DO NOT allow exceptions.
The resort itself is very nice, pretty, and well maintained. It is huge so there is a lot of walking to the pools, beach and restaurants. Our teenagers all loved the sports bar, but aside from that there is little to occupy a 12-17 year old. Wish there had been, but at least the place is safe and the kids were able to move about the resort freely. We also did the snorkeling trip (1 hr $35) which everyone enjoyed. We also found that the kids had to tip more often that we did in order to get served - especially at the swim-up bars where it would routinely take them 10-20 minutes to get a soda.
One word of advice, especially if traveling with a group: get up early to save some pool side chairs. They go quickly. You aren't supposed to reserved them, but we found we needed to given the size of our group. We found that people tend to like a certain areas (some pools seem more family friendly/others more party oriented) and end up there each day, so you can generally grab a few chairs early AM, leave your towels/books etc. then go back to your room or head to breakfast. However we did have our chairs taken a few times on the beach. Our own fault really as we grabbed them at 6 am then didn't sit in them till after noon.
Overall, the resort was what we expected, they did a great job in some areas - less so in others - but we'd recommend it to others.
- Also Known As:
- Grand Sunset Princess All Suites Resort And Spa
- Grand Sunset Princess All Hotel Playa Del Carmen
- Grand Sunset Princess Hotel
- Grand Sunset Princess Review
- Grand Sunset Princess Mexico
- Grand Sunset Princess Resort
- Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico