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“Overall, a nice destination - restaurants pose a challenge....” 4 of 5 bubbles
Review of Grand Sunset Princess All Suites Resort

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Grand Sunset Princess All Suites Resort
Ranked #72 of 212 Hotels in Playa del Carmen
Certificate of Excellence
GreenLeadersSilver level
New York, NY
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Overall, a nice destination - restaurants pose a challenge....”
4 of 5 bubbles Reviewed 10 July 2012

I booked this trip when invited by a group of friends. We booked a few weeks later than the rest and due to budget limitations had to arrive a day later than they did.

We (1 adult/2-13 y/o children) arrived 6/29/12 approximately 1:30 to find that we were located in a different building than our travel group, despite requesting to be together. We were offered a king bed and extra cot in their building so we took it and it worked out fine. We got our wristbands, changed in the lobby bathroom and headed to meet our friends at the pool. Meanwhile, our bags were promptly delivered to our room.

We had paid for a Jr Suite primarily to be able to have the upgraded restaurants to choose from. Booking the restaurants proved to be a challenge in that they had to be booked a few days in advance and our travel group couldn't add us to their reservation until after we arrived. As a result we ended up having to eat in the buffet the first 2 nights we were there (we didn't really mind). Thanks to one very tenacious friend we were able to dine with our group the rest of the time otherwise we would have been out of luck. When we first tried to add my 3 to the group reservations for nights 3-5 we were told that the restaurants were "booked to capacity", but when we arrived they were at least 30% empty in every case.

We were a large group (23 total) and twice had to stagger our reservations over a 30 minute period (Hibachi and Steak House) so we were there together, but not seated together or at the same time. The rest of the time we were accommodated as a large group split between a kids table(s) and a grown-ups table. It worked out nicely.

Note to men: you MUST wear long pants to the restaurants (or buy a pair for $80 in the gift shop). One of our party was refused seating at the seafood restaurant(then bought the pants), and we witnessed more than a few problems with other male diners as well throughout our stay. They DO NOT allow exceptions.

The resort itself is very nice, pretty, and well maintained. It is huge so there is a lot of walking to the pools, beach and restaurants. Our teenagers all loved the sports bar, but aside from that there is little to occupy a 12-17 year old. Wish there had been, but at least the place is safe and the kids were able to move about the resort freely. We also did the snorkeling trip (1 hr $35) which everyone enjoyed. We also found that the kids had to tip more often that we did in order to get served - especially at the swim-up bars where it would routinely take them 10-20 minutes to get a soda.

One word of advice, especially if traveling with a group: get up early to save some pool side chairs. They go quickly. You aren't supposed to reserved them, but we found we needed to given the size of our group. We found that people tend to like a certain areas (some pools seem more family friendly/others more party oriented) and end up there each day, so you can generally grab a few chairs early AM, leave your towels/books etc. then go back to your room or head to breakfast. However we did have our chairs taken a few times on the beach. Our own fault really as we grabbed them at 6 am then didn't sit in them till after noon.

Overall, the resort was what we expected, they did a great job in some areas - less so in others - but we'd recommend it to others.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,228)
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English first
Buda, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

Arrival Cancun airport June 26 early morning. Everything went smoothly. Prepare for the Gauntlet of Sales folks to weave past who want to try to sell you a ride, excursion, etc. I prepared my 8 & 12 year old to walk quickly, follow closely to whom I knew would be giving us transportation to our hotel one hour south to Playa Del Carmen. Only err was stopping at the bar outside for a margarita which cost about $13.00. Beer was less expensive.
Once in route everything went very smoothly. I love Best Day Travel. This is the second time we utilized their transportation services and purchased excursions at their table in the hotel lobby. They are courteous, helpful and always without a hitch!
Once we arrived at the Grand Riviera (Sunset is on the other side) we waited in line to check in. We couldn't check into our room yet, but they gave us our wrist bands for all inclusive, we had packed our swimsuits, etc separately knowing this would happen and we were able to have them hold our bags til check in around 2:30 and change in the hotel lobby restrooms and head out to the pools. The grounds are absolutely gorgeous! Right away we noticed all the beautiful landscaping and iguanas roaming the grounds on our way to the pool. The foyer is totally open rather a minus when it's boiling hot and muggy there are no air conditioned cocktail lounge areas, so we did sweat a bit during the week! We found out from another guest he was upgraded and he invited us to join him and his family at the air conditioned lounge one evening, however we were tired and turned in. This hotel is absolutely gorgeous, love the architecture, amenities, grounds, pools, beach. Food at restaurants that required a reservation were very good. Much better than the walk in buffets, however, we did find it VERY inconvenient to book these as each day we would be way out at the beach (15 min walk from beach back to lobby) My boyfriend whom traveled with us did not pack one pair of pants or slacks so he could not eat dinner with us all week if we ate at reserved restaurants. Two nights he went to buffet and we kept our reservations. Fondue restaurant was one of the best! Overall this resort is beautiful, just too large for our taste to return. There was a lot of time wasted walking back and forth from our room to the lobby for things at store, front desk, best day reservations, dinner reservations, or cocktails. They do a great job cleaning up after everyone at the end of the evening. People were terrible about not throwing out their plastic cups when finished with their drinks and by end of evening every pool is stacked up and surrounded by plastic cups and straws. Beach is truly awesome, fun food at the cabana out there each day, great burgers, hot dogs, and something they make in a wok (each day different) like chorizo and eggs, or one day shrimp with rice! Bar is great, and speedy. Vendors are chocked up and down the beach, I found they were not terribly pushy which was nice. You can get a 60 massage out there for as little as $40!! My young daughters had their hair braided very cute both for about $60. and they threw in a free one for Mom. Henna tatoos were pretty affordable. My daughter got a couple of dolphins for about 10.00 Take your goggles and snorkle to the beach, fish are not abundant as some other sorkeling areas but we did see some pretty fish and stingrays. Back to the room. Mini Bar was a dissapointment. Last all inclusive we stayed at (Cozumel Palace) bar was stocked very well. Here, you can only expect a few sodas, and a couple of beers. Tip- They make the drinks weak at the bars, but are awesome when you request they make it stronger. I just asked for every drink I ordered to be strong such and such. Back to the rooms. Rooms were superb. We had two double beds, nice linens, pillows, ammenities and bathrooms. Beds were a bit firm but liveable. Rooms were clean and air conditioning worked fabulously! Patios are very nice as well. Recommend you take biodegradeable sun screen with you so you don't have to purchase this type and pay more after you get there. Also want to mention we only made it to one outdoor pre show. It was terrific I must say, called a "fire show" good costumes and talent. Dissapointed entertainment is so far from the room and that we then had to move in to a theatre. Everynight we were just too tired from excursions to make the switch and bowed out. Great great excursions with Go Natural Adventures And Expeditions to Chichen Itza. Long drive, great tour! Be prepared for an enormous gauntlet of folks whom have tables set up all over the park and do ask you to "take a look" A little more aggressive here than the airport. Another fantastic excursion for families is Xel-Ha. Our girls swam with dolphins here (very expensive) and even more so when you get out of the water after spending $375 and you can spend another 300 on photos. I bought them but wish they were smaller all photos offered everywhere are typically 9 by 10 wish they were all 5 by 7 or smaller. Hard not to buy them when they all turn out so good! All in all we have great memories, had a great trip, but still prefer Cozumel Palace, just wish it had a beach there.

Room Tip: If I returned I would choose to be midway or closer to lobby.
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  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank budahairco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alliston
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

Wonderful hotel to relax. Service amazing. The swim out section for adults was wonderful. Room Service fantastic. Beach is a drawback as their is seagrass in some areas. However, this beach is great for children as it is shallow for a very long way out. We had a great time. Hope you do too!!!

Room Tip: Book Swim out room.
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 9 July 2012

Fist off, let me say I am not a picky traveller and usually staying a 3 star. However, we decided to go all out this time. That being said, I was disappointed. My husband and I stayed at this hotel July 1-8th with our two sons. I was expecting more for the beach for this hotel rating. You have to get up at 6 am every morning to save your spot at the pool and or beach. The beach is only a five minute walk on a clean walkway to pools and beach. If you don't get up to save your spot there is always the option of renting a lounger and ripped umbrella for $5.00 each. The beach itself was beautiful, but the water was dark brown and full of sea weed and rocks. There is a whole in the sand on beach line that pumps out dirty brown water that comes from the lagoon, (so they say). It stunk and it looked awful. There is no butler service on the beach unless you stay in the platinum side which is roped off. The line ups to the beach bar and food bar were very long. Most of your beach view from the Palapas is obstructed by vendors that are set up in tiny huts. Lots of shade and felt a bit crowded with Palapas so close to each other.
Massages on the beach are a must and what a great price for one hour ($40.00) The pools need to be cleaned more often and pay more attention to upkeep. Dirty tiles and dirty water.

The restaurants all easy access and are spread out between lobby down to beach. The food is average and not so good service. There are a few restaurants included in your stay. We ate at the Miso (Japanese style) and Hacienda (Mexican style). Both had great service and very good food. Make sure you tip in there as they work much harder to keep your drinks full then inside the Al La carte. Be careful when walking in restaurants as floors are slippery.

The gym was ok, but still very busy in the morning and not enough machines or weights. the spa is gorgeous and they give you a 50% off coupon if used in the first 24 hours.

The evening entertainment is A++ along with the bar service and drinks.

The rooms are also A++ However, the beds are double not queen and hard. At any rate, I come for the beach and don't spend much time in my room. We stayed in a standard room #1045 on ground floor and found it to be a perfect location between lobby and beach. The swim out suites look great, but your kids have to be older then 18 to book in those rooms.

We took $20.00 dollar taxi to 5th ave in Playa Del Carmen and had a blast. My husband and oldest son went to Coco Bongo and really enjoyed their night. They also went snorkelling and said it was fantastic.

All in all, the rooms and hotel itself are beautiful and entertaining and yes I would give a 4 star. However, the beach and pools need lots of work so I give it a 3 star. I have been to Playa Del Carmen 7 times and still prefer Catalonia Playa Maroma. Best beach, pool and service hands down.

Room Tip: Any room is a good choice. They are all clean and new with large bathrooms, free use of safe fully...
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  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank FitMom68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 9 July 2012

Just got back from my trip to this resort. It is great for families with kids. There is so much to do and they offer so much to keep you busy all day. I arrived past the check in time therefore my room was ready and I had my room keys within 20 min of arriving. Checkout was even easier it took me literally 2 minutes. My room was awesome and close to the beach. The food selection is good. You can make dinner reservations or just do the buffet. They are both great!! The only complaint I have is that the resort is so far in that we are forced to use their taxi service and of course they are overpriced. I would recommend to anyone wanting to do an excursion to rent a car. Its alot cheaper than using their taxi services. They offer free shuttle too playa del carmen but only have room for 40 people and there is 1700 rooms in the resort. So the chances of getting on that shuttle arent good. When I checked in they were already booked for 2 days ahead. I didnt try anymore and had to pay the taxi $20 each way to take me 15 min away.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nadia2923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
84 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 9 July 2012

Yes, the resort is average in terms of everything: food, entertainment, etc BUT the staff is very friendly and tries very hard.

Tips for a better stay:

- Make dinner reservations for every day (no restrictions). You can even call the reservation desk from your room. All restaurants will have something appealing. You will still be able to go to the buffet dinner if you dislike your choice. Asian cooking show is terrific fun!

- Bring cheap watch, no clock anywhere and you will need to know the time :)

- Sitting in the main plaza/bar after dinner is cool with an 8:30 pm outdoor mini-show (Tuesday fire show is amazing)

- Nightly (9:30pm) shows are pretty blah; Broadway show on Mondays is good

- If you are an early riser, go to the beach and leave some of the personal items (newspaper, flip flops, etc) on the loungers to claim a good spot (same with the pools)

- Yes, the ocean is rocky (bring water shoes) and choppy, but kids have fun because it is very shallow.

- Ignore the vendors on the beach and they will not bother you.

- Sunscreen is expensive in the resort; bring it in your luggage. We brought 4 spray cans for a week for 5 people and barely had enough.

- We always carried water bottles from our fridge. Restaurants have tap water and it tastes icky. You may ask for as many bottles of water to be put in your fridge as you like.

- Bring a book! :)

- Ask front desk/concierge to print your return boarding pass-they were very efficient and helpful

- Try to have a positive outlook and have a wonderful vacation!

Room Tip: Choose the room in the middle of the resort to be same distance from the beach on one side and resta...
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  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank KatushaNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 9 July 2012

We have just returned from 2 weeks pure relaxation... The hotel was spotless, we were upgraded on arrival free of charge... The al a cartes are a must especially the Italian and the Asian... The staff are very friendly and hardworking... Really cannot find any negatives except the humidity... Be prepared its a killer.... Would definitely return...

Room Tip: Higher floors are better ... Less likely to have visits from little creatures as there are a few sna...
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Lyns102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Sunset Princess All Suites Resort

Property: Grand Sunset Princess All Suites Resort
Address: Prolongacion 5ta. Avenida Mza. 20 Lote 006, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#45 Luxury Hotel in Playa del Carmen
#52 On the Beach Hotel in Playa del Carmen
#59 Romantic Hotel in Playa del Carmen
#66 Family Hotel in Playa del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Sunset Princess All Suites Resort 5*
Number of rooms: 674
Also Known As:
Grand Sunset Princess All Suites Resort And Spa
Grand Sunset Princess All Hotel Playa Del Carmen
Grand Sunset Princess Hotel
Grand Sunset Princess Review
Grand Sunset Princess Mexico
Grand Sunset Princess Resort
Grand Sunset Princess All Suites Resort Riviera Maya/Playa Del Carmen, Mexico

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