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3 - 8 of 331 reviews
Reviewed January 2, 2018 via mobile

We were initially impressed by the lobby and the grounds. The staff was friendly enough. The cabana seemed nice, very basic, a bed, a shelf, a fan, and a single window. The location is great as it is right on the beach. Staying at the hotel gives you access to the beach club which was nice, chairs and shade if you’re lucky.

The food at the restaurant was nice, we liked eating there.

The cabana was simply too hot at night to be comfortable. The fan was simply not enough because with only one window, there is little to no airflow, so it gets stuffy very quickly. I slept horribly, and after 2 nights we decided to leave early and go somewhere where we could actually sleep.

The bathrooms were also pretty gross. The garbage was overflowing with used toilet paper, and the showers were cold and barely functional.

I’d be ok to spend one night, but it’s simply lacking in some basic stuff to make it comfortable for a prolonged stay.

Stayed: July 2017, travelled as a couple
1  Thank Stu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 17, 2017 via mobile

The beach is gorgeous and swimmable.
You can have a comfortable lounge chair on beach with drink service.
There’s a reef for snorkeling.
Out of town, in National Park (jungle) and close to archeological sites.

Facilities maintenance
“Cabanas” don’t open/close or even lock properly and have deadbolts on outside (so you can’t get out if your roommate accidentally shuts the door).
There is no hot/warm water (only cold showers -which are shared).
The toilet has a sign that requests folks not put used toilet paper in toilet, and the trash bin was overflowing with used paper, I told the management and two hours later it was piled much higher than the waste bin and the toilet itself. Disgusting.
After complaining again, I was told there is another toilet location (with multiple stalls) which is locked (for guests only). Those are nice, perhaps if I understood Spanish I would have learned about these toilets sooner.
There is no electrical outlet in the one I am staying in, so have to go to lobby to charge phone.

Stayed: December 2017, travelled with friends
1  Thank MPope190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed December 13, 2017

This place is awful. One of the dirtiest hotels I've ever stayed in. Mattress and sheets were dingy and stained. Ants in the bathroom, most of the lights did not work and they don't have hot water. No ocean views. You feel like you are staying in a concrete coffin. Camping would be a huge improvement to staying in this place.

Room Tip: they are all terrible. dirty and dingy
  • Stayed: February 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank ccpepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 28, 2017

Possibly the best value in Tulum. The cabanas are very simple but, hey - you're basically sleeping on the beach. The beds are very comfy and you can't beat the experience of falling asleep to the sound of the waves. The wifi doesn't extend past the lobby/restaurant but it's nice to unplug from that mobile temptation, truthfully. I got a cabana with a private bathroom, which was nice, although the shower didn't have hot water. Another great feature was having Mexidivers onsite at the resort (BEST dive shop in Tulum!). Also the beach/beachclub here is gorgeous, the beer is cheap, and food is good. Sounds like paradise to me.

Room Tip: Go for a cabana with a private bathroom
  • Stayed: November 2017, travelled solo
    • Value
    • Cleanliness
    • Service
3  Thank MChelleMarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 18, 2017

The reason to stay at this hotel is the location. The beach in front of the property is spectacular. We stayed in a cabana for 4 people with a private washroom which was right at the back of the property but even from there the walk to the beach was a minute through sand. The power is only on from 7pm to 7am, but a sign says that is because the hotel is within the national park and generators are not allowed, so all the power is solar and wind generated. I can't confirm if that is true, but I'd like to believe it is!

The restaurant was ok, but did not compare to the options in town. We ate at a few restaurants along the beach, and they were all fairly similar. We ended up taking a taxi into town to eat a couple times (it ended up being cheaper too!) The wifi didn't reach out of the lobby and restaurant area, but spending some time in the lobby or restaurant when wifi was needed wasn't a problem.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Devan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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