We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,207)
Filter reviews
1,207 results
Traveller rating
944
194
31
22
16
Traveller type
Time of year
LanguageAll languages
More languages
944
194
31
22
16
Show reviews that mention
All reviewssalsa nightsalsa partybalcony suiteplunge poolsalsa dancingbeautiful beachcevichebeach bedstulum beachbeach barsister hotelpalm treeslaid backthe entire staffamazing hotelplaya del carmenour honeymoon
Filter
Updating list...
60 - 65 of 1,207 reviews
Reviewed March 29, 2018

Overall, we really enjoyed our stay at La Zebra for 6 days/6 nights over spring break with our three children, ages 13, 11, and 8 and would return and recommend this places to friends. Here are some of the pros and cons of the property:
Pros: fantastic location in the hotel zone of Tulum; nice staff at the front desk, the restaurant and the spa; loved that the rooms opened right onto the beach and that we were guaranteed a beach "bed"; decent food--especially liked all of the flavored waters; housekeeping twice a day; good vibe; family-friendly; the spa was lovely
Cons: just a note that there is live music on Sunday and Monday nights until @ 11 PM and it is loud; our beachfront suite, for 5 people, was a bit tight--we brought an air mattress and set it up every night for our 3rd child; we had all sorts of wiFi/Internet issues in our room--it was much better in the restaurant; some things were a bit inconsistent or not "perfect"--for instance, one day we left our room at @ 7 AM and returned after 3 PM and our room had not yet been cleaned; on two other days, we ordered a boxed breakfast to take with us and both days, they did not provide us with any utensils; wish the restaurant opened before 7:30 AM on the days when we were leaving early for excursions

Room Tip: We had one of the beachfront suites with a plunge pool/hot tub and I loved that we were right on a prime spot on the beach
  • Stayed: March 2018, travelled with family
    • Location
Thank jblehner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaZebraManager, Director General at La Zebra Colibri Boutique Hotel, responded to this reviewResponded April 12, 2018

Dear guest,

Thank you for taking the time to leave us a review and for being thorough, we are very happy that you enjoyed your stay at La Zebra and we appreciate your recommendation.

Indeed, our famous Sunday Salsa Night offers latin live music with a band and our Mezcal Monday has a Chill out DJ, we do make a point to display this information on our website, it is marked in every reservation confirmation and also upon check in, however we do only hold it until 11pm which we consider to be less intrusive.

As for the space in the room, actually the maximum capacity for the rooms is four people and we made an exception so that your family could be all together instead of taking two rooms, but I do understand how it could be a bit tight.

We apologize for the inconveniences you encountered with Internet, we are doing our best to provide the best connection possible, being in the middle of the jungle does present some challenges.

Last, I have reviewed with the team your comments on what you encountered to be less than perfect and will implement what is required to improve and be consistently offering a high quality experience. We appreciate your feedback and contribution.

Look forward to welcome you back!
Best regards from all of us,
Natalia Redondo
General Manager
La Zebra Beach Hotel & Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018

We stayed here in the second half of March and were pleased with everything about the hotel. It is small, 29 rooms, well laid out and well managed. Our room was a good size for three people with a spacious balcony and though it was garden facing it was quiet and light. The restaurant had good service and a good menu though as we were within walking distance of the strip of restaurants we eat out most nights, mainly for variety rather than not being satisfied with the food at La Zebra. The beach was well taken care and staff were working on clearing the seaweed that was impacting the peninsula. The beach bar was sufficiently lively without being intrusive and we enjoyed the live band that played once or twice. All the staff were friendly, helpful and went out of their way to be of assistance. The concierge provided excellent advise on places to visit and organised taxis and tours as needed. Highly recommend La Zebra.

  • Stayed: March 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank dubaideb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaZebraManager, Director General at La Zebra Colibri Boutique Hotel, responded to this reviewResponded April 12, 2018

Dear guest,

What a great review, thank you! We are very pleased that you enjoyed it all so much at La Zebra, your review really covers all so we can only say that we look forward to welcome you back some time very soon.

Best regards from all of us,
Natalia Redondo
General Manager
La Zebra Beach Hotel & Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 26, 2018 via mobile

My wife and 2 kids (11 and 9) are checking out from 3 great days at La Zebra. Beds are great and rooms are very comfortable. Kids loved the beach and Cenotes and mayan ruins. We had a blast! Two thing to be aware of, building I though it has great views has some late night noise, but we were so worn out from fun it was not a problem. Also some women went topless but that happens all over Tulum, just FYI. We will come again and stay at La zebra, great beach, great location, helpful staff, great vacation!

Stayed: March 2018, travelled with family
Thank Troy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaZebraManager, Director General at La Zebra Colibri Boutique Hotel, responded to this reviewResponded April 12, 2018

Dear Troy,

Thank you for your lovely review, we are very happy to know you had such a great vacation with us at La Zebra and are already looking for your next visit, hopefully very soon!

Best regards from all of us,
Natalia Redondo
General Manager
La Zebra Beach Hotel & Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 19, 2018 via mobile

I couldn’t recommend this amazing hotel enough. Kristian from the front desk was super helpful the entire trip and the rest of the staff just couldn’t help us enough. Alacarte breakfast was fab, lots of choices. The beach out front is gorgeous. We had a plunge pool suite and it was perfect. We checked out other hotels while we were here and this was the best one by far. It’s also in the best location up the nice end of the beach but not too far up like some of the others. Lots of boutiques and restaurants nearby.

Stayed: March 2018, travelled with friends
Thank luellaandrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaZebraManager, Director General at La Zebra Colibri Boutique Hotel, responded to this reviewResponded March 25, 2018

Dear guest,

We were so honored to have been chosen for this special occasion and are extremely glad we offered you such a great time for it, thank you for the lovely review.

We are already looking forward to welcome you for the next bday and celebrating at La Zebra wil hopefully become a tradition.

Best regards from all of us,
Natalia Redondo
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 19, 2018

We stayed at La Zebra and enjoyed the restaurant's menu and ambiance. The food is artfully presented and everything tasted fresh and yummy.

Thank lindasatinpancoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaZebraManager, Director General at La Zebra Colibri Boutique Hotel, responded to this reviewResponded March 29, 2018

Dear Linda,

Thank you very much for your review, we are delighted you have enyoyed our restauant so much during your stay at La Zebra, we do our best to provide a special experience where our guests can enjoy the true best flavors of our country with local fresh ingredients.

Look forward to welcoming you back some time soon.

Kind regards from all of us,
Natalia Redondo
General Manager
La Zebra Beach Hotel & Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews