I requested a gel polish. Was told they only had one person who did that. Fine. So I returned an hour later as agreed. Waited another 15 minutes for gal to arrive and get set up. I was dubious as I watched the preparatory steps, as the application brush seemed stiff. When the first coat of colour was applied I was more dubious as the colour seemed thick and uneven. Was assured the next coat would fix that. When it as still lumpy on a couple of nails, she filed it down. When final coat was applied two nails looked OK. Then the dried out brush started again. Again assured it would be OK. I was beyond assurances when first hand was removed from the lights. I refused to accept the finish. She did not remove new finish with acetone, but filed them down again. As I was now an hour late for a lunch appointment, I left without a polish application. My nails are now rough, thin and splitting due to excessive filing. The gal who did the application was very pleasant but had old, dried out materials with which to work. As I was leaving I was essentially told that I should not have requested gel polish. I would suggest that they should just say that they do not do gel nails.
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