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All reviews grand regina three bedroom hot tub westin hotel full kitchen michael jordan sound of crashing waves recommended a great restaurant new appliances balcony overlooking the ocean upper pool total relaxation transportation from the airport restaurants in san jose cleaning service easy access time share
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Reviewed July 6, 2018 via mobile

This was our second time to Baja Point; we love it. Mario Navarro will take care of your every need. He made fabulous suggestions and made dinner reservations for us each evening. Mario truly went above and beyond to make this an awesome vacation for us right down to scheduling a private driver for us super last minute—Eduardo was excellent company and a stellar tour guide! Can’t thank Mario enough for the service he provided us. Cabo Sailing is worth a call if you’re into sailing; we rode with Miguel and Eduardo on Liberty! They were absolutely spectacular. The three bedroom villa we stayed in was simply outstanding. The only complaint I have is this should not be shared with the guests at the Westin; this should be exclusive. Be sure to visit Alfredo at the pool bar—yet another Baja Point team member who really cares about guest experiences! We will for sure go back and stay here again—can’t say enough good things about our visit. Love everything about our trip.

Stayed: July 2018, travelled as a couple
1  Thank Taylor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 21, 2018

As a legacy owner, preconstruction, my family loves Baja Point. But since the sale to VISTANA THINGS HAVE TAKEN A TURN FOR THE WORSE.

The private adult pool with only 20 chairs has been taken over by non owners from the Weston hotel next door. Not cool. They bring coolers and save chairs for their friends, basically taking away my family’s very expensive experience. The downstairs pool fills up as well. Weston guests are being encouraged to enjoy our little boutique villa amenities. Shame on you Vistana.

Stayed: June 2018, travelled with family
4  Thank dan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 18, 2018 via mobile

My husband and I took 12 guests (6 grandchildren) to Cabo for 10 days. Afterward, we needed a vacation. We stayed at Baja Point in a 3 bedroom, 3 bath ocean front luxury condo. I felt guilty with just the 2 of us for about 15 minutes. We had luxurious rooms, bedding, baths, granite countertops, equipped kitchen. Hot tub on balcony.

Great customer service from valet, bellmen, checkin/our service. Rooms cleaned daily, groceries carried to our room, fish my husband caught cooked in the restaurant. Great waiters and bartenders!!!!!!

Definitely going to return!

Stayed: June 2018, travelled as a couple
Thank EAMontminy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EduardoPerezmoreno, Hotel Manager at Baja Point, responded to this reviewResponded June 19, 2018

Thank you for taking the time to share your recent experience at Baja Point at The Westin Los Cabos Resort Villas and Spa!
Our team constantly aims for the satisfaction of our guest and we are very proud of the great customer service delivered by our staff.

We will definetly be more than glad to welcome you back to Baja Point!

Be Well,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 18, 2018

My husband and I just came back from Baja Point (Grand Regina). We were there 2 weeks first week just the 2 of us then our family join us on the second week. We hosted 5 couples the second week and we had a wonderful time with them. Our family loved the views, it's hard to find anyone that wouldn't love the views from this magical place. We had our share of disappointments....where to start.

1) My sisters room didn't have outlet power for 3 days so they could not charge there toothbrush or blow dry their hair.
2) My brother called maintenance because the only hook in the bathroom came off the wall and that was never fixed.
3) The upper pool was always full with guest saving chairs and guest from the Westin.
4) Guest were bring their own drinks and just asking for ice from the bar. This is extremely frustrating to see. This action takes away from the staff making money and people over drinking and being loud in the upper pool area. Staff are not empowered to say anything to the guest to correct this.
5) Kids are allowed in the pool bar, I understand that we are in Mexico and the drinking age in 18 but the kids that where sitting at the bar were less than 10.
6) There are not enough chairs for Baja Point guest and Westin guest are still allowed to the limited space at Baja Point.

It appears that maintenance of the units is not being managed as well as before. The resort is losing it's exclusivity. When it was Grand Regina the staff looked happy & it was like coming home to family. This last trip in June 2018 the staff was happy to see us but they didn't always look so happy.

I just hope that Baja Point (Grand Regina) does not lose the charm & the feeling of HOME.

Room Tip: Room 131 unobstructed view
  • Stayed: June 2018, travelled as a couple
    • Cleanliness
    • Service
Thank grandfamily2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EduardoPerezmoreno, Hotel Manager at Baja Point, responded to this reviewResponded June 19, 2018

Thank you for taking the time to share your recent experience at Baja Point at The Westin Los Cabos Resort Villas and Spa!
I'm sorry to hear that your visit was not quite as expected.

All our staff is focused towards guest satisfaction and of course the feedback you shere with us helps us to improve and enhance your future stay.
We are taking actions to prevent these problems to occur once again, and of course to continue to offer the exclusivity and ambiance that has always distinguished us.

Be Well,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 17, 2018 via mobile

Located next door to the Westin, and sharing its restaurant and pool facilities, Baja Point takes hospitality to a higher level. The staff are amazing, and proud of their property. Beautiful views from the rooms, pool, or just walking around. Great rooms. Very comfortable. The Westin is 3-star, Baja Point is 5-star, and you can tell the difference.

Stayed: June 2018, travelled as a couple
Thank LikeMajic2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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