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Reviews (381)
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Reviewed May 24, 2011

I stayed here 2 nights and paid by Mastercard at checkout and flew back to Canada. That
bill was on my next monthly bank statement, and it was the right amount. Then 3 weeks later, exactly $400 US was charged to my card by the hotel (while I was back at home) and I saw this new charge on the next month's bank statement. I don't know if this is theft or if some mistake was made, like for example someone from the hotel didn't cancel a
pre authorization charge or something , but I had to go to my bank, cancel my credit
card, make a claim. Very disconcerting. Otherwise the hotel is nice, but the restaurant
is very overpriced and not memorable. I tried to get in touch with the hotel to bring the matter to their attention, but their web site has changed and you can't find a phone number or an email address. Really frustrating. I am still waiting to be reimbursed the $400 from Mastercard, but I don't forsee a problem as it was an unauthorized charge and
not signed for by myself, and these things take time, but still, what a hassle.

  • Stayed: March 2011, travelled solo
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8  Thank playateez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed May 17, 2011

We went there for dinner just over a week ago with 5 adults and a little one. Food was fantastic and the kids menu was pretty good too. Will go back for sure!

  • Stayed: May 2011
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3  Thank Andie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed April 22, 2011

What a wonderful week at the Tropicana Hotel. Breakfast included every morning but Sundays, with eggs, fresh fruit, super fresh orange juice, and great coffee got us off to a good start everyday. The people at the hotel were wonderful and very helpful. Erica, the front desk young lady went out of her way to make sure that we had whatever we needed. Carmen the person who helped us sign up for a tour was very informative and always available. Olivia the lady from housekeeping was fantastic with her skillful displays after leaving our room spotless. Benito one of the waiters was always cheerful and accessible.The garden and pool area appear to be a millionaire's paradise with traditional Mexican style.Although not on the beach, the location could not be better in the center of town within easily walking distance to the art district, zocalo, and excellent restaurants. The beach is only a short bus ride or a $7 cab ride away. Tropicana's main dining restaurant and bar are also a good bet with great food and reasonable prices. Top quality at a fair price. Mike

Room Tip: There are suites, and a honeymoon cottage avialabe
  • Stayed: April 2011, travelled as a couple
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5  Thank MikeMcDChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 1, 2011

My husband and I spent two wonderful days enjoying quiet San Jose after five days in Cabo San Lucas. The hotel is located behind the Tropicana restaurant and is a pleasant oasis with a beautiful courtyard and pool. The mood is mellow and it's a wonderful place to relax. The morning breakfasts at the restaurant were delicious with a large plate of fresh fruit, eggs, potatoes, salsa, toast, coffee and juice. On Saturday we enjoyed the local organic market (with lots of art too) and it was only a short walk from the hotel. We'll definitely go back!

  • Stayed: February 2011, travelled as a couple
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3  Thank ChiantiSoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 1, 2011

I had a wonderful surprised when step into my spa treatment to found a romantic ambience candle light with rose petals all over the place, glasses or champaigne with chocolate and strawberry plus a delicious and involving roses scent in the room. The ladies: rossy and liz were amazingly good. Nothing but the best, very attentive, sweet but surprisingly strong at the same time. They took care of every single detail and deliver a wonderful couple massage experience for Valentines Day. Highly recomended!!

  • Stayed: February 2011, travelled as a couple
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2  Thank PatitoAngelito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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