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All reviews pelican beach agua restaurant jean georges butler service plunge pool junior suite their hand over their heart family pool sewing kit four seasons kids club personal butler moment you arrive amazing resort little things luxury resort overlooking the ocean
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Reviewed December 10, 2017 via mobile

Great service but maybe a little scripted. Hand over heart and “it’s my pleasure” are obvious protocols staff must follow. After a while its a bit much and some staff seem to be going through the motion without conviction.
Hardware is well kept and very clean. Interesting mix of people during our 4 days - a lot of young crass party people which you probably don’t expect at place like this. Loud singing at night in corridors and heavy drinking around pool - little respect for others.
Overall a well run property but I probably would not rush to return. Cabos a little too “Vegas by the sea”, Pamilla is good as it is removed from it - to an extent

Stayed: December 2017, travelled as a couple
1  Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded December 20, 2017

Dear Valued Guest,

We appreciate this opportunity to learn more about your experience. We have the privilege of serving our guests at One&Only Palmilla every day, and our dedication to giving you the best possible experience is genuine. We do appreciate your thoughts in this area and regret if the sentiment did not feel genuine. Also, our resort is considered to be a peaceful oasis, designed to offer guests plenty of areas to find solitude. The behavior of other guests that you describe here is unfortunate and not reflective of a typical experience. We are confident that with another stay, we can provide you with the flawless visit you had envisioned. We do hope that opportunity comes so we can prove our commitment to your happiness.

Robert Logan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 9, 2017

My wife and I made reservations at Suviche and decided to go a bit early to check out the property. From the moment you set foot on the estate, be prepared to be wowed with service. Everything only the property evolves around the guest. All introductions, requests, and departures are met with a hand over their heart. Food is amazing, bar selection is world-class with a heavy bent toward ultra-premium tequila.
Not cheap, but worth every penny.

Room Tip: Ask for anything. They are happy to serve.
  • Stayed: December 2017, travelled as a couple
    • Value
    • Service
Thank Elchilangoylaguera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded December 12, 2017

Dear Valued Guest,

Thank you for joining us for a meal at Suviche. It pleases us to know that our passion for service was so evident before, during, and after your meal. We would love to accommodate you for a longer stay in the future so you can see just how unforgettable at stay at One&Only Palmilla can be. If I can be of any assistance in planning a visit, please let me know.

Robert Logan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 8, 2017

Great cocktails overlooking the stunning cliffs at the One and Only Terrace. Seared dinner was excellent and over the top. There is a reason this is one of the top hotels in the world. The accommodations match the restaurant cuisine making it a winning experience all around.

  • Stayed: June 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank O1078CAanned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded December 12, 2017

Dear Valued Guest,

Thank you for sharing your thoughts. It is wonderful to know that your dining experience at SEARED has left such a fine, lasting impression. We know that providing unparalleled culinary experiences is an important part of travel, and we will pass your compliments along to our chefs. The next time you plan to travel to Los Cabos, we hope you will think of One&Only Palmilla.

Robert Logan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 8, 2017

overall the perfect vacation, but restaurants need to be brought up to par to the rest.
The resort, the ground, the service, location, beach all just divine. Our butler and nanny made us feel at home. I would return year after year

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded December 12, 2017

Dear Valued Guest,

We certainly hope you return year after year! The more we accommodate you, the more we are able to tailor your stay to your preferences. Your feedback is much appreciated, and if you have any specific comments regarding your dining experiences, we would love to hear them. We wish you the best and hope to be able to welcome you back soon.

Robert Logan
General Manager

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Reviewed December 7, 2017

My husband and I visited the resort in early November for his birthday. Having never been there, we were immediately impressed by the staff, level of service an friendliness of EVERYONE. It will be hard to top this resort. We visited the resort restaurants, spa, gym, beach and pools/pool bar and was never disappointed! Loved it!

Stayed: November 2017
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OOPalmilla, General Manager at One&Only Palmilla, responded to this reviewResponded December 12, 2017

Dear Valued Guest,

Thank you for taking the time to review your visit to One&Only Palmilla. We have a reputation for providing guests with personalized, genuine attention. Paired with days spent under the Baja sun, listening to the sounds of the waves, you are truly in store for an experience like you’ve never known—especially when celebrating something special like a birthday. On behalf of our team, we hope to continue welcoming you back for years to come.

Robert Logan
General Manager

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