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Hilton Los Cabos Beach & Golf Resort
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Reviews (4,714)
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Reviewed March 14, 2013

This property is very nice but a few of things need to be worked on:

1. Smoking or non-smoking rooms:

We reserved a deluxe non-smoking room with great views and a balcony. When you read the "Room Details", all rooms are described as non-smoking on the "For Your Comfort" list which gets confusing since there are smoking rooms available. The two roooms on either side of us were smoking rooms. Apparently, it also means smoking on the balcony and not just inside your own room as the guests in the room on one side smoked on the balcony which meant we could not sit on our balcony and had to keep our balcony doors closed since the smoke smell was drawn right in.

I called the front desk and they told me that the room next to us was a non-smoking room and they would move us to another room since those guests were smoking. I refused that offer as we loved the room we had been in for 5 days (and we had 5 more to go!) and the smokers had just arrived that day. I suggested they move the smokers but that did not happen. The person speaking to me said he would call the guests and ask them to stop smoking. However, at a closer look at the sign outside of the room, it WAS a smoking room so they continued to smoke - not inside the room but on the balcony - and even leaving their filled ashtray outside on the balcony each day.

It seems that smoking and non-smoking rooms are side by side and that smoking is allowed on the balconies and that impedes the comfort of being a non-smoker and sitting on the balcony we have paid for.

2. Internet access issues:

We paid for the internet access upon arrival (we were reimbursed this cost as it rarely worked for us) and, as others have said here, there were issues with it. We could not send email but we could receive email and this was such a frustration for us as we still needed to stay in touch with people for business purposes. The business center people did try to help us for several hours for several days which took away lots of our vacation time. They kept telling us it was our internet server having the problem, but we did not think so. It was kind of them to not charge us for the brief service we did have, but it should work and we agree with others who have said there should be no per day charge anyway.

3. Price for breakfast:

On our first morning there we had breakfast at the hotel - good, but very expensive if you wanted to actually have something more than coffee and pastry. This turned out to be a good eye-opener for us as we discovered several great places in San Jose del Cabo with delicious full Mexican (or French) breakfasts for a third of the price charged at the Hilton. Discovering that, we only had one dinner (room service) at the Hilton since we found great restaurants for dinner which did not go over the top for prices and yet the meals were amazing. So, all in all, a negative issue at high breakfast prices, turned out to be a positive thing for us.

To summarize:

Would we go back to the Hiiton Los Cabos?

Absolutely! However, they need to re-think the smoking policy and the descriptions of non-smoking for all categories of rooms and then still have smoking rooms intermingled with non-smoking. If smoking is allowed in the ROOM, then that's where it should stay (with doors closed) since balcony smoking really makes it smoking on everyone's balcony and with smoke entering non-smoking rooms.

Internet issues need to be resolved and the charging policy needs to be re-evaluated.

Finally, please consider making meal pricing (at least breakfast) more reasonable if you want guests to stay on the property for breakfasts.

  • Stayed: February 2013, travelled as a couple
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4  Thank Marianna2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded March 18, 2013

Firstly, thank you very much for choosing our resort as your vacation destination. We appreciate your taking the time to review your stay and are very sorry to hear that you had several concerns about your experience . We are very thankful for your notes and will, of course, keep your thoughts in mind as we continue to grow and improve. We would appreciate the opportunity to discuss some of these matters further, as it is very important to us, if you would please contact the resort at enjoy.loscabos@Hilton.com. Thank you again so much for your review – we would be honored to have you back.

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Reviewed March 13, 2013

This place is located just off the main road that runs down the coastline. The resort towers over the oceanside. There are two infinity pools that overlook the ocean and the views are worth every penny. Food is amazing and there are 4 restaurants at the resort alone! Centrally located to most attractions. If you want to play golf while here, get the 3 round package deal- totally worth it.

Stayed: March 2013, travelled as a couple
3  Thank Pgaclay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded March 14, 2013

Thank you for a wonderful review. We are so happy you felt that your money was well spent by vacationing at our resort in Los Cabos. Our location between San Jose del Cabo and Cabo San Lucas makes it perfect for visiting so many of the area's top attractions. We hope you will be back to stay with us for another trip.

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Reviewed March 13, 2013

We really enjoyed our week at the Hilton Los Cabos.
Check-in (with complimentary margaritas!) was a breeze.
The staff (especially Juan Carlos!) is excellent.
The food (especially the fish tacos!) is delicious.
It was so relaxing-- poolside overlooking the beach.
A.M. yoga on the beach was fantastic.
It is a quick ride to Cabo San Lucas and San Jose de Los Cabos. Both towns are fun, but the resort is so great, we had a hard time leaving it!

  • Stayed: November 2012, travelled with friends
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1  Thank DAKBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded March 15, 2013

Thank you for taking a few moments to leave us a review of your stay. We are pleased that you enjoyed your week with us. It seems that in your review, your covered all the bases of what we offer. We work to provide wonderful customer service, delicious food, a great experience all in a relaxed setting. We would love to have you back to stay with us again in the future.

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Reviewed March 12, 2013 via mobile

Every room has a view. The infinity pool is amazing and had swim up bars. Great lounge chair service if you don't want to move. Restaurants are great. Fitness center has great equipment... Overall, a NICE hotel!

  • Stayed: March 2013
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Thank rachmeal03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded March 14, 2013

Thank you for the great review. We are so happy that you enjoyed so much about the resort from the swim-up bars at the infinity pool to the restaurants and fitness center. We hope you will stay with us again.

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Reviewed March 11, 2013

I am currently writing this review from my beautiful 4th floor room at Hilton Los Cabos! The service here is excellent, from the Señora who maintains our room, putting extra little details for my baby to enjoy, to Joel, the fantastic bartender who has gone out of his way to make sure we have everything we need for the baby, who he greets by name, to Angelica who works at El Meson, where we haven't eaten yet, but who has also gone out of her way several times to show me where to go and just say hello to the baby!!! I can't say enough about the staff and service here! One suggestion I. Can think of right now is that you put a currency converter by the ATM. Ther are sellers of everything on the beach, which I knew before coming, but I found them to be delightful and I enjoy being able to buy something from Mexico while helping out these hard workers. I also find the hotel very safe and i think the problems in the past people mentioned may be due to management issues. I will write more later and would come back here in a heartbeat!

Room Tip: I wouldn't be thrilled on the first two floors.
  • Stayed: March 2013, travelled on business
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Thank musicsaves9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tim B, General Manager at Hilton Los Cabos Beach & Golf Resort, responded to this reviewResponded March 13, 2013

Thank you for taking time out of your vacation to leave us a few kind words about how we are doing. We are happy that you are feeling well taken care of and that members of our team are going out of their way to take care of you and your family. We will definitely take into consideration your suggestion on the currency converter, and we appreciate the feedback as we continue to grow. We hope you enjoy the rest of your stay, and if there is anything we can do for you, please do not hesitate to ask.

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