The hotel is ok, however the service was not the best. We booked through booking.com but asked for 1 room with king size bed. They gave us a double bed room cause they were full that day. We played along but complained to the manager about their booking staff cause they called me earlier that night asking me to give them another credit card cause the one they had did not go through. I asked them to pass it again and refused to do so. I needed to insist and the card came through the second time. I tried to get the name of the lady and she hung up on me. When I told this to the manager she showed me the boucher of the first time they passed my card and the boucher says to pass the card again... She just heard me, apologized and told me that she was going to take measures with that lady.
Anyway, second day there we asked for an iron as they are not kept in the rooms. The one they gave us liked all the water and made a mess in our room. They only apologized but did not offer a solution.
Last but not least, the gym pictures are not real, most of their equipment is way older... from the 80's
I won't be starying here next time I go to Zacatecas.More
- Free Wifi