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4 - 9 of 204 reviews
Reviewed September 30, 2016

We were driving from the US border to Oaxaca towing a trailer with our furniture. There was stretch of road with huge potholes and we seemed to hit all of them. The suspension on the trailer was broken. We were exhausted and pulled into the City Express to be first greeted by a man named Carlos. He easily backed the crippled trailer into a spot. Next we met another man at the front desk also named Carlos. He had excellent English skills (my Spanish is very so-so). The following morning, a Saturday, Carlos from reception ventured out in his suit and literally got on the ground to see our problem. Next he called a mechanic, Sr. Davilla, who came within the hour to look at our problem. Sr Davilla said he'd be able to fix it but not until Monday. So, we stayed at City Express with our cat and dog for a total of four days. We enjoyed excellent room service. We also found the breakfast buffet to be superior than anything offered in the US. We were given the online rate as well after we extended our stay. The hotel was also hosting many Mexican nationals in the city for the annual fair as well as business professionals. The staff maintained a happy welcoming atmosphere. We were able to take the shuttle into the central historic part of Zacatecas for free. The taxi ride back to the hotel was a reasonable rate. We were able to rest and enjoy the city before carrying on to Oaxaca. Because of this unplanned stay we will be back to see more of Zacatecas and definitely will stay at City Express.

Stayed: September 2016
1  Thank j_lujan_exley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GERENCIACEZCL, Gerente at City Express Zacatecas, responded to this reviewResponded December 8, 2017
Google Translation

Muy buen día, nos complace atenderle y seguir ofreciéndole nuestro compromiso con uds, en City Express Zacatecas nos llena de orgullo y pasión servirle con con la atención deseada, por ende sus comentarios nos alienta a continuar mejorando en nuestro servicio y calidad

Le enviamos un cordial saludos y pronta visita

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed December 30, 2015

This hotel is next to Fiesta Inn and fairly close to the state government building toward the outer city limits of Zacatecas. The hotel has free transportation service , one way, to many destinations like the Galleria shopping mall which is 3 minutes away by car.

I stayed for 1 year in this hotel and the staffs are friendly and helpful. It is a budget hotel for business and travelers visiting Zacatecas.

There is a free breakfast consisting of eggs, raw ham, toast, fried beans, cereals, milk and juice everday in the morning.

Rooms are a standard size rooms with many rooms having 2 queen size beds. Air condition and heater are installed in every room. No bath tub, only shower!

Room Tip: best rooms are facing the eastern side with a view of Galeria shopping mall
  • Stayed: October 2015, travelled on business
    • Value
    • Rooms
    • Service
Thank Masaaki F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Zacatecas, responded to this reviewResponded January 4, 2016

Dear Masaaki F,

Thank you for sharing your valuable comments with the tripadvisor community, it's such a pleasure to know that City Express Zacatecas exceeded your expectations.

We look forward to your next visit.

Kind Regards,

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Reviewed December 21, 2015 via mobile

This is one of the best hotels I've stayed at in Zacatecas. This hotel is extremely clean and the staff was very friendly I definitely recommend it and will be staying here next time I visit Zacatecas

Stayed: December 2015, travelled with family
Thank Amador1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Zacatecas, responded to this reviewResponded December 23, 2015

Dear Amador 1982,

Thank you for choosing our hotel for your last trip to Zacatecas, pleased to hear how the hotel and our staff made a lasting impression, and thank you for sharing your valuable comments in the tripadvisor community,

We look forward to your next visit.

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Reviewed December 10, 2015 via mobile

They went out of their way to recommend locations for us to visit and eat. They made a lost for is which I thought was very helpful.

I also requested an extra blanket and they didn't hesitate to bring it to my room. Thanks a lot guys and I will return next time I'm in town!!!!

Stayed: October 2015, travelled with family
Thank Jesus R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Zacatecas, responded to this reviewResponded December 11, 2015

Dear Jesus R,

Thank you for choosing our hotel for your last trip to Zacatecas, pleased to hear how all staff made a lasting impression.

We look forward to your next visit.

Kind regards

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Reviewed March 20, 2015 via mobile

I drove from Juarez to Zacatecas witch it about 14 hours. Got to city express around 8pm. The room I stayed in was horrible. Everything was dirty. The tv, remote & menus were all greasy and stained. Bathroom was discussing/falling apart. There were things missing.(door knob, buttons on the phone). Literally only stayed there from 8pm till 5am the next day. And I will never stay there again.

Stayed: March 2015
1  Thank Lisa F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Zacatecas, responded to this reviewResponded March 30, 2015

Dear Lisa,
First I want to apologize for any inconvenience during your stay, relating to the incident with housekeeping, as this helps us identify our areas of opportunity and work on them. For this reason we have taken steps to our Housekeeper and maintenance, who will be working on better training and meet the quality standards Hotels City.
I hope to give us the chance to have it again and find improvements

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