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2 - 7 of 148 reviews
Reviewed December 19, 2014

If you like american Motel style, this may be your choice.
Clean an comfortable hotel. Fast check inn and out. Friendly staff and breakfast and parking lot included.
That´s it.
The hotel is in a good location to visit the town. The center (Zocalo) is a 10 minutes walk and restaurant and tourist attractions are plentiful all at walking distance.
We got room 112. As to my expectations, lightning should be improved. I found it somewhat dark.
The window goes to an outside yard. Generally there are no people out there. But if for maintenance reason or what so ever somebody is there at night, you will be in a showcase with the lights on, as the curtain is only a mesh and everything will be visible from the outside.
Internet is sometimes a bit slow. Our extractor in the bathroom didm´t work and if you need a hair blower, you have to ask for it at the reception (it´s free).
Breakfast is improvable. You will serve it yourself in cardboard dishes. My scrambled eggs were quite dry, the yoghurt must be a economic brand and afterwards the table under your cardboard plate is wet from the sweating material.
We tried it this time, but I think, the next time we will go to another hotel. There are enough choices around the area and we have been in more personal hotels before.

Room tip: In ground floor rooms (at least in room 112), the curtains (mesh screen) allows outstanding people to look in your room and eliminates any privacy, though this only may happen, if maintenance personal has to go into the garden.
Date of stay: December 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank HerbertHuayacocotla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Puebla Centro, responded to this reviewResponded December 22, 2014

Dear Guest

First of all I want to offer you an apology for any inconvenience during your stay in reference with the instalation and the breakfast as this helps us to identify our areas of opportunity and work on them to improve the quality of our services;
Waiting us the chance to have your preference and serve you as you deserve.
We are at your service.
GREETINGS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 3, 2014

As others have posted this is a no frills hotel. Seems to be mainly used by business people. It's in a good location, though if you have a room facing the Cinco de Mayo it sounds at times as though the battle is still raging.

I found the breakfast supplied more than adequate with cereal, omelet, beans,ham, fruit, yoghurt, toast, waffles and more on offer so I can't understand the criticism given in other posts. Maybe they've listened and recently changed it, if so can you pleaasse change the coffee, it's awful.

The room was big enough but without adequate ventilation so it smelt musty at times.

The beds were very comfy, didn't use the air con so can't comment.

The staff were very helpful especially Viktor who helped us patiently with a number of queries.

Good budget hotel close-ish to things with excellent staff.

Date of stay: November 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Christostocksy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
marlen c, Guest Relations Manager at City Express Puebla Centro, responded to this reviewResponded November 13, 2014

Dear Guest ,
Thanks for contact us we are thanks for your comments and its pleased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable
We commit ourselves to continue to improve our services to meet 100% with your needs.
Thank you very much and hope to see you there at other times
We remain at your entire disposal, we parted.

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Reviewed August 12, 2014 via mobile

The room is quite, clean and absoutely sufficient if you don't like to stay in the room all day. Location is quite good and the city centre in walking distance. The most critical point I have to mention is the breakfast: Mexico is famous for excellent eggs & fresh orange juses and excellent services in gastronomia, but here it's very limited selve service buffet with one way dishes! It needs to walk a few minutes to a Sunburns, no problem.
Strange also that the rooms needs to be paid dayli, but also handable!

Date of stay: August 2014
Trip type: Travelled on business
Thank Remo007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen C, Guest Relations Manager at City Express Puebla Centro, responded to this reviewResponded August 14, 2014

Dear Guest ,
Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable
Looking foward for your next visit soon

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Reviewed May 6, 2014

The place has a good location, people was nice, rooms clean, cable, OXXO near from the place, park in front, breakfast was good.. wait, breakfast menu also made a suggestion on how to mix the ingredients and calories on each thing to make it light if you want.. well, its above average then.

Well, its a chain hotel, so its average, but the place has some character of its own, so very good then.

Date of stay: April 2014
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DonCesar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen C, Guest Relations Manager at City Express Puebla Centro, responded to this reviewResponded May 12, 2014

Dear Cesar,

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable.

Looking foward for your next visit soon

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Reviewed February 21, 2014

We stayed here with a group tour. The room was basic, but clean and comfortable and everything functioned properly. The location is quiet and there are dining options nearby. It's walkable to the city center. My only small complaint was the Spartan breakfast. Warm your own pancakes, no fresh fruit, instant coffee. The worst breakfast on a two week tour.

Date of stay: February 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DeanH2097
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marlen C, Guest Relations Manager at City Express Puebla Centro, responded to this reviewResponded February 25, 2014

Dear Guest,

Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Puebla did with your expectatives of comfort and service and make you very comfortable

Looking foward for your next visit soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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