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“Perfect for Famjly Vzcztion”
Pool Area
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Pool Area
Swimming pool with towel service Expansive, 3,000 ft central palapa area houses a bar, casual dining area and meeting spaces.
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Excellent
22 reviews
Pool Area
Swimming pool with towel service
Expansive, 3,000 ft central palapa area houses a bar, casual dining area and meeting spaces.
Aerial shot of Casa Rubia
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Overview
Villa -
6 Bedrooms, 7 Bathrooms, Sleeps 20
Puerto Escondido, Southern Mexico

Reviews from our community

Excellent - based on 22 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
Dapper1
Stonington, Connecticut
Level 5 Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Perfect for Famjly Vzcztion”
Reviewed February 27, 2018 for a stay in February 2018

Stunning property with open plan, pool, beach, and privacy. The staff are friendly and professional. Food is delicious. We were content to stay and enjoy the pool and beach,but excursions are easily arranged.would love to return.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radu A
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Robbed at night while sleeping in the room”
Reviewed January 9, 2018 for a stay in December 2017
3
people found this review helpful

Awesome place for vacation - the house, very friendly staff, incredibile beach. We've been at Casa Rubia for New Year 2018 celebration, four families with kids, 16 people in total. Our stay was 10 days.

It would have been a perfect stay if during the night of 31th of december we haven't been robbed. Someone entered the house and stolen money and goods of many thousands dollars. The thief even entered a room where two kids were sleeping!
This was possible because the house has no security measure: it is placed on the beach, very isolated, it has no fence of any kind, it has no safe boxes and the locks of the room doors are the same kind of bathroom locks - jokes. The rooms doesn't have windows, just mosquito nets and sun shutters with no lock. It's a very expensive property, waiting wide open for the thiefs.

The administrators told us that this never happened and that's why the security was very poor. I don't think this is a valid argument. They called the police because of our wish and tried to minimalise the facts. We asked them to think at some sort of compensation for beeing robbed on their property but the only answer was that the insurance doesn't cover this situation and they are sorry. We paid a full stay at the rate card and stayed for the rest of the vacation with the kids in rooms and chairs in doors.

Be aware!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
17 Jan 2018
Hello and thank you for your comments about your stay at Casa Rubia.
First and foremost, I’m very sorry that you were the victim of theft while staying at Casa Rubia. As the manager, I understand this situation caused you concern and frustration. For clarification to others reading your reviews - Casa Rubia management did take steps to try and make your group feel more comfortable after the incident by providing extra security at night during your remainder nights. We also covered the service gratuity in order to help minimize your loss.
During the reservation process, and on our rental agreements, we strongly advise our guests to obtain travel insurance in the event of an unexpected situation arises that would necessitate coverage.
We take guest feedback very seriously, and we do have procedures and standards in place to ensure the comfort and safety of all our guests.
After 11 years of operating Casa Rubia, this is just the second incident of theft that has occurred. This was very much an isolated incident. We do recognize some opportunity to further improve security for our future guests. We will remind the guests to use the locks that are on the bedroom room’s doors for added security. We have recently made improvements to the villa by installing safety boxes in each room, more exterior lights and cameras around the villa.
This was a regrettable experience, as you stated “It would have been a perfect stay if not for the unfortunate event”
Sincerely
Casa Rubia Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avril L
1 review
“Paradise In Puerto Escondido”
Reviewed July 10, 2017 for a stay in June 2017

We had the most incredible stay at Casa Rubia. The home was stunning and location was incredible. It felt like our own resort with a private beach. The staff was also incredible and took such good care of us. The chef made us incredible meals! We can't wait to go back!!!
Thank you Casa Rubin for an amazing stay in paradise!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gaylac845
Surrey, Canada
2 reviews
“Amazing! Location, amenities and service - all top notch!!”
Reviewed March 27, 2017 for a stay in March 2017

Outstanding place for group / family vacation!! We were a group of 16 (8 adults, 8 kids), and this was the perfect place for all of us - lots of space. The staff (Manny, Jesus, Miguel, Laura, Maria & Paula) were awesome - they took care of everything for us, and they are all genuinely great people. And the food was fresh & delicious! They catered to the kids and any other special dietary requirements we had. Every meal was great! Each family had their own room with full bathroom, the common eating / relaxing area is large and the very quiet beach is about 100 yards from the pool. While the place itself is unbelievably great, the staff and their hospitality made it that much better. We'll definitely go back someday!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joplinvet
Joplin, Missouri
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great property, everything as promised.”
Reviewed February 18, 2015 for a stay in February 2015
1
person found this review helpful

Great property for a larger group. We were twelve and were quite comfortable. The casa is very well maintained. Management and staff took care of everything. Staff was excellent and saw to all our needs. The food was excellent! We were a family group from the U.S. and Mexico, and all were very pleased.

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Bathroom cleanliness
Other facilities & amenities Service
Liked best: Excellent service.
Liked least: Mosquitoes on some nights.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway People with disabilities
Older travelers Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Reviewed August 4, 2013 for a stay in January 2013
1
person found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway Older travelers
Luxury-minded travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Alberta
Reviewed May 23, 2013 for a stay in November 2012
2
people found this review helpful

Value Rooms
Location Cleanliness
Check-in / front desk Service
Would I recommend this holiday rental to my best friend?  
Recommended for:
A romantic getaway People with disabilities
Older travelers Luxury-minded travelers
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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