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Reviewed April 4, 2018 via mobile

Arrived home last week from this wonderful hotel.
Everything about our holiday was great, the food was fantastic, from the buffets to the al a carte, we couldn't fault it. We visit the Caribbean every year but the service at this hotel is the best we've had, the people that work here are so friendly & can't do enough to make your holiday perfect for you.

The grounds are beautiful & so well kept, our room was always spotless & mini bar stocked everyday, fresh towels & bed linen every couple of days or everyday if you wish.

Lovely cocktails, branded spirits & great house wine.

The beach is great but not if you like to swim, as mentioned before the water is very shallow.

If you want a relaxing holiday with excellent food & great people, this is the place for you.

We've already booked to return.

Stayed: March 2018, travelled as a couple
6  Thank Clare P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at Sensimar Resort Riviera Maya, responded to this reviewResponded April 5, 2018

Dear Clare P

Thank you for your review and kinds word, we appreciate the time taken to share your expeirences.

I am delighted to know you had an amazing Gourmet Inclusive stay with us and consider El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma to be worthy of a five star review.

Our goal is to provide our guests with world class accommodations and a unique vacation experience, so I am very happy knowing that you thoroughly enjoyed the time spend with us at El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma.

I look forward to hosting you again soon.

Best regards,

Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

Just arrived home today from one of the best holidays we’ve ever had
Everything about the Sensimar is fabulous and we would definitely return
The staff were amazing and all went the extra mile and always with a smile, so refreshing to experience staff that actually love their jobs
The whole experience was excellent, our room was big, the bed very comfy and the room really exceeded expectations after reading some reviews, Leni our housekeeper was lovely and kept the room spotless. In fact the whole resort was spotlessly clean everywhere.
Every meal was good and service in every restaurant was second to none, Alejandro from Gourmet Pub even sourced me the Spanish Rose wine within moments of me asking for it.
We never had a problem finding a sun bed or cabana or getting a drink on the beach or at the bars, we were easily able to book the 2 only bookable restaurants and never waited more than 10 minutes for a table anywhere
We would thoroughly recommend this hotel and can’t wait to go again

Room Tip: We had room 1914 which was fabulous
Stayed: April 2018, travelled as a couple
6  Thank gillian313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at Sensimar Resort Riviera Maya, responded to this reviewResponded April 5, 2018

Dear gillian313

Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience.

Splendid experiences should begin from the moment you arrive to the moment you depart and we are happy to hear you encountered just this.

Thank you again for your review, and I look forward to hosting you here at El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma many times more in the future

Best regards,

Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018

We booked the hotel (Sensimar, the old side I believe it is known as) with TUI just before our wedding and weren't really sure what it was going to be like as the photos we were shown on the TUI computer didn't give that much away. Finding the really helpful and insightful Facebook page (Seaside Suites - El Dorado (new side) and Sensimar (original side) ) was a god send and gave us so much information on what the hotel had to offer as well as seasoned travellers to this hotel giving their advice to newcomers. Highly recommend joining this page on FB if you choose this hotel!
We arrived at the hotel on Wednesday 21st March and stayed for 10 nights. From first arrival (even though I was tired and feeling grotty after the flight) I instantly perked up when seeing the resort for the first time and the warm and friendly greetings we received on arrival. We were taken to our room which is now only spacious, but has it's own balcony and jacuzzi inside the room. We stayed in a Beachfront Junior Suite with Garden View which wasn't too far from the main Guacamayas bar where there is live music held almost every night, or music quizzes, bingo etc . You can see the sea from the balcony (we stayed in room 2916) and there is shade over the balcony from the palm trees outside.. where you can also see the coati's (I think that's what they are) up in the top of the trees!
The beach that you can see from the room is the main beach and it is truly stunning!! It is very well maintained and morning and night there are guys sweeping away the seaweed, moving rocks and just generally looking after the up-keep of the little lagoon area which they have cornered off for the guests. You can still see fish in the lagoon and pelicans as well as other birds and even the odd Barracuda!
The staff at the hotel, including the entertainment team, bar staff, waiters, managers, concierge's, absolutely everyone who works at the hotel are the most helpful and friendly people i've ever met! The food is exceptional, no faults with it at all, in the UK they would be Michelin they were really that good and you'd pay hundreds of pounds for the meals you receive, plus you can eat and drink as much as you like! The waiters are very accommodating and will go to any lengths to ensure you are happy with your meals. 24hr room service is also speedy and tasty with the room being cleaned well every day with fresh towels and toiletries. I can't rate the hotel enough it really is 5* and you will not regret booking here. We paid £4,130 including accommodation, flights and transfers... money well spent!! We will be back!

Stayed: March 2018
11  Thank Lucy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at Sensimar Resort Riviera Maya, responded to this reviewResponded April 5, 2018

Dear Lucy K

Thank you for such a wonderful review and for sharing your honeymoon experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

Best regards,

Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 4, 2018 via mobile

Junior suite decor was very dated.
Food was ok not great. For example The English pub you had to make reservation for, all the food served us was cold
reservations were needed for the English pub and the Asian, and were very difficult to make. However those restaurants were at 50% capacity...what a joke.
Asked if we could check out an hour late and the told us $80 US. Talk about good hospitality.
They fail on a lot of little things which make a big difference on a holiday.

Stayed: April 2018, travelled as a couple
4  Thank spiderimage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KarismaHotelsResorts, General Manager at Sensimar Resort Riviera Maya, responded to this reviewResponded April 5, 2018

Dear spiderimage

Thank you very much for taking the time to share your experience on TripAdvisor, it was an honor to host your recent stay at El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma

While I am happy to know you did find aspects of your stay to be enjoyable, I am disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however I am very sorry if that was not your experience.

We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.

Warmest regards,

Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites by Karisma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed April 3, 2018

Spent 2 weeks at this hotel and it was faultless! Beautiful hotel set in beautiful grounds that are kept immaculate. Great choice of restaurants and food at all restaurants was a la carte. The staff could not do enough for you. The hotel was busy but as it is such a big resort you would not have known

  • Stayed: May 2017, travelled as a couple
    • Value
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    • Service
10  Thank Sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EDSS S, Gerente at Sensimar Resort Riviera Maya, responded to this reviewResponded April 4, 2018

Dear Sara C

Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. I’m sure your review will help many with future vacation choices.

It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be.

We hope that El Dorado Sensimar Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

Best regards,

Andrea Duerre
General Manager
gm@eldoradoseasidesuites.com.mx
Sensimar Seaside Suites

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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