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Barcelo Maya Caribe
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Reviews (4,086)
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Reviewed February 22, 2012

The hotel was wonderful! Full of friendly staff that are eager to help, clean environment and good food!

  • Stayed: February 2012, travelled as a couple
    • Value
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2  Thank SNMcLeod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 22, 2016

Dear SNMcLeod,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 13, 2012

My husband and I have just (Feburary 2012) returned from a two week holiday in this wonderful hotel. We can find nothing to fault at all. Our room was comfortable and cleaned every day. Fresh towels and linen as required. The food in all the resturants was varied and plentiful and all tastes were catered for. There was the opportunity to eat al la carte and we particulary liked the Spanish resturant although the others were also excellent. There is lot to do on site, sport, shopping, fitness centre and beauty facilities. It is easy to get to Tulum by local bus or taxi both cheaper than trips from the hotel. There is a cenote just across the road. Could be walked to if you are young and fit, we had a taxi from across the road £7 return and the hire of life jackets included, a must do experience. The Lagoon at Ackamel is also a must do, not advertised much but wonderful snorkelling. This hotel is excellent for Children with lots to do at no extra charge, we are thinking of returning with grandchildren. Lots of places to sit and we never had to look far for a sunbed or hammock All in all this was a great holiday one of our personal bests. Well done Barcelo

Room Tip: We had a roon in the Labna building second floor we looked onto the gardens and Fountain lovely
  • Stayed: January 2012, travelled as a couple
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11  Thank marioncook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 22, 2016

Dear marioncook,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 8, 2012

We (2 adults, one 4yo and one 2yo) spent 2 weeks here in jan-feb 2012.
* Service
Very good except when calling the reception from our room. Took us several calls each time we wanted something until they actually did something. If they didn't understand from the beginning, they acted like they did..but nothing happened.

Food service was very good with plenty to choose from on every meal. Sometimes a bit annoying since waiters were very quick to ask "are you finished, can I take your plate".

Had a leaking tap in the bathroom but they fixed it within 4 minutes from when I spoke to the cleaning lady.

* Standard
-General: Very high to my standards (without previous experience of all inclusive) with modern and pretty recently refurbished rooms.
-Food: Very good but still buffét feeling. Of course you recognice the seasoning after a while. We only tried one of the a la carte restaurants and it was definately not better than the buffét. Besides, with small children it is only stressing when they try to create a more "fine dine" environment with dress code etc, but they don't succed, still the same quick questions "are you done, can I take your plate?".
-Pools: Very good pool areas. All pools with a swim up bar. Biiiig pools in several locations.

* Sleeping
Pretty good beds although I found the sheets a bit "squeeky"?.. Made a strange squeeky sound when moving. Almost felt a bit plastic.

* Cleanliness
Cleaning was really good overall. In the rooms, in the surroundings (you would often see someone mowing, cutting down coconuts, picking up empty cups etc etc) and in the pools. Every path was cleaned from leaves on a regular basis so . Looked in the main kitchen in the buffét restaurang and it looked like a sterile space station with white tiles and stainless steel, in an enclosed area. Very hygenic was the impression.

* Location
Very good. The beach was just next to the pools and the hotel area is well designed. The hotel was over booked when we were there but we could not believe it since you would always find a good sun bed at any time of the day, and we where never more than 10 people in the pool. Very spacious obviously. Always very quick to get bar service.

Beach is nice, slightly rocky at some parts so walk slowly before you know the area.. But with our small childrens, they preferred the pools..

* Rooms
Good standard with enough space for a comfy stay.

* Children
Very well adapted for kids with plenty of activities in different clubs. Excellent pools for the youngest children as well, with shade provided in and around the pool if you wanted. Flat surfaces and ramps all around the area and down to the beach, making it very accessible for baby carriages (and we saw a couple of wheel chairs as well so I guess it´s good for those too)

  • Stayed: January 2012, travelled with family
    • Value
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13  Thank Staffan72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 22, 2016

Dear Staffan72,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 3, 2012

Do not choose the ground floor, the room we got at first was dark and smelled of mildew. The room we switched to on the third floor, however, was very nice! Check the air conditioning so it works. The food at the restaurants was delicious. Breakfast was fantastic! The pools were large and clean. There were plenty of sun loungers and hammocks to all guests, both at the pool and beach. The beach below the hotel was very nice. The activities at the hotel was good, both at day and at evening.

  • Stayed: January 2012, travelled with family
    • Value
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8  Thank MammaMia123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 22, 2016

Dear MiaZ,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed January 30, 2012

As part of the company trip (the some one as of the previous reviewer) I stayed for 4 nights in this hotel. This is my first experience in an all-inclusive hotel and it was amazing. however you do not feel the real Mexico while staying there.
A big let down is expected to those how would think all-inclusive includes Wi-Fi services, it is a big ripoff and makes the value of the hotel only Average. (for me personally and the whole company it was free)

The hotel is huge, it is actually an area with 5 hotels (Maya beach, Maya Caribe, Colonial, another-one-that-I-forgot and Palace) when you can use the facilities of all the hotels no matter where you stay. it is great fun to get lost in the many paths around. what amazed me the most was the quietness of the place, even though it is basically an hotel with thousand of rooms you can still find your quiet private corner everywhere.

the shoreline is 1.6 km (if I remember correctly) however some parts of it are rocky, one girl of our group was bruised from a rock that did a little cut in her feet. you should use the southern beach which is better (I cannot remember it's name right now). yet the beach is wonderful, blue like in postcards with white sands.

The pools are excellent, they are great fun. had my the best day in the pool with some friends

The room itself is big, clean with a good-sleep bed. there was no extraordinary view but it was in a quiet place. it was good but not amazing

I was left ambiguous with my opinion of the food. I am amazed by the verity and cleanness of the many buffets and snack-bars, on the other hand the food did not tasted Mexican to me it was good american food made with a small Mexican twist, only after leaving the hotel and visiting a more authentic place did I realized the gastronomic wonders of Mexico.

Overall a great place to rest and forget about the world (including the country you are in)

  • Stayed: January 2012, travelled with friends
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3  Thank Doron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this reviewResponded October 22, 2016

Dear Doron S,

Many thanks for your full review and your comments which are very important for us. We invite you to visit our website to know the new Barceló Maya Caribe

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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