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Barcelo Maya Tropical
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Reviews (5,313)
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3,268
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2,517 - 2,522 of 5,313 reviews
Reviewed 13 February 2012

This place was simply amazing. We booked at the Tropical, but upon arrival we were upgraded to the Palace at no cost. The group of 10 had all the perks but if we hadn't of gotten the upgrade we would of been just fine. This place is huge and we had no major complaints.
We ate at the Seafood twice, Mexican and Steakhouse, all good. Buffets always had a variety and if you went away hungry, there was something wrong with you.
The service was great at all places we were at, if you had to wait a minute or two, relax you are on vacation.
If we had any complaints, it would be that we drank every bar out of Captain. Ignore the bad reviews and go. Very beautiful.

  • Stayed: February 2012
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9  Thank dschulte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 31 May 2016

Dear: dschulte

We would like to thank you for choosing Barcelo Maya Tropical to expend this holiday o trip o family vacation.
The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to visit us again.
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2012

I love this hotel. We will be back in April 13. The beach and food are excellent.

  • Stayed: March 2011, travelled as a couple
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2  Thank Salim67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 2 May 2016


Dear: Robio123



We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your stay at Barcelo Maya Tropical.


La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2012

My 6th stay at a Barcelo hotel. The location is wonderful, the night entertainment was the best I have seen for this kind of resort. The gardens impeccable, as was the pools.

unfortunately room (7433) was a ground floor family room , it was damp and all our clothes smelt of mould after a week, we were unable to change rooms. The room was so damp the tissues in the bathroom were wet every morning.
The outside light didn't work (was reported by the night security guard whilst on his night rounds and by myself) The room was a ground floor family room facing towards the Barcelo Place, this section of garden is not illumination so a light is needed. just to put your wife's mind at rest when the animal come out to play at night!!!
The room was not cleaned to the standard I know Barcleo is capable of (floors not cleaned, beds not made properly and bath robes not replaced when dirty)

The food was average but the service very good.

The steak house was poor yet the Mexican and Fish restaurant were good

massive resort, with its own mini shopping centre and disco, friendly staff.

Playa Carmen a $2 ride away with the Colectiva taxis/mini buses (official rate, don't pay more) and Tulum cost us $3.......( I think we were paying over the top) both from the entrance of the resort. I went to Tulum at 3pm and got some massive discounts at the shops there as they close at 5.

jury out on this resort.....

Room Tip: dont go for a ground floor
  • Stayed: February 2012, travelled as a couple
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3  Thank TheGull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 8 June 2016

Dear TheGull,

We apreciate your feedback very much, we really want you to give us another opportunity to host you, and demonstrate our real level of service. we also want to mention Barcelo Maya Tropical has been refurbished in some aspects of the rooms and pools.

Best Regards,

gteoperaciones.tropical@barcelomaya.com

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Reviewed 12 February 2012

My family and I (ages 36 to 63) just got back from a fabulous vacation at this resort. We abosolutely love Mexico, we found the people very friendly and felt very safe. This is my 5th time in Mexico and the 3rd time at the Barcelo's and how anyone can put down the food at this resort is beyond me. There is something for everyone and the selection of great quality fruits, deserts and food is amazing. I've been in other 5star resorts and didn't find half as much there. The only complaint is the quality of wines, it's not very good but everything else is great especially the smoothy bar in the morning. The resort is made up of 5 sections, the Tropical and the Colonial section has the better beach if you like to swim in the ocean but the pools are amazing in all of the resorts. There are great shops in the resort and there is a market area close by with vendors and shops so you will not be bothered by vendors on the beach. The rooms are a good size but the beds are a bit hard and if you want a more quite area the Veracruz section of the Tropical is better. If you want to upgrade to the premium section do it at the front desk for a better cost (negotiate with them), not through the travel agent. It's worth it, you get bigger rooms, turn down service, more towels, premium drinks and discounts on excursions and shops and more. We did two tours (the Coba and Sea Passion Catamaran and we booked it through the hotel not the tour reps, the prices were better. Don't forget that no matter where you go when you travel you need to be very careful of your belongings and your safety, lock up your documents, your money and any electronics. The resort is full of many people from all over the world so be wise (don't drink too much, you don't want to get sick or get hurt) and you will have an amazing vacation like my family and I had and don't sweat the small stuff you're on vacation. Can't wait to go back!!

Room Tip: We always prefer to have a room close to the beach and on the 2nd or 3rd floor. The Veracruz section is more quiet.
  • Stayed: February 2012, travelled with family
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4  Thank Mojhito05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 31 May 2016

Dear: Mojhito05

We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation as well of your kind recommendation to your friends,

We hope you will allow us the opportunity to serve your future lodging needs.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2012

Just returned from a second visit to Barcelo Maya Beach Tropical. Once again we were most impressed with every element of the resort including - the amazing variety and quality of food at the buffet, beautiful rooms (we always upgrade to Club Premium), quality of the grounds, pools, clean beach, wonderful staff and overall positive experience in Mexico at Barcelo.

For the most part Barcelo is a well oiled machine and we were amazed at the amount of worldwide fruit and food products available everyday, capuccino machines with great coffee and unlimited self serve beer available at the pool bars. Anyone who says they hate the food should not be at an all inclusive at all as this is one of the best out there for the price and we have tried them all throughout the Caribbean. Even the much higher end properties do not offer food much better then this.

With a few minor improvements this hotel could be even greater.
For example - the wine served at the main restaurants cannot even be classifed as wine. It is truly horrendous!!!! They should not be able to serve this as it is an insult to anyone who asks for a glass of wine. Even the servers tell you it is really bad. I am sure this is a ploy to have you buy a bottle of wine but in any case they should not serve vinegar to punish people.

Also, the hotel is not capable of handling large group reservations or personal requests. We wanted two side by side rooms and they were not capable of honoring that request. Only after much haggling and waiting until the next day were we able to achieve what we wanted. We heard this story from others over and over again.
Room amenities are provided on the first day and then never replenished the rest of the week. A big mystery with that one.
Also, if you want a more quiet building away from the nightly show in the open theatre, stay in the Veracruz building. Most others are noisy until almost 11 p.m. everynight.

A travel tip for those wanting to book tours, make sure you book through the Barceo hotel excursion desk and not your tour rep as the prices are considerably lower. You pay when you check out, not in advance and save quite a bit of money as they avoid the middleman. Makes much more sense.
My family and I (all adults) did lots of shopping, took great excursions to the Coba ruins and Isla de Mugeres. Both were well worth the money. Also try the Cenotes - very interesting.

Shopping at Duty Free in Cancun airport is awesome and the prices are amazing.

We all cannot wait to go back!

  • Stayed: February 2012, travelled with family
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4  Thank granddamme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this reviewResponded 31 May 2016

Dear: Granddamme

We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations.
We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality.
We look forward to host you.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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