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“Trip of a lifetime!” 4 of 5 bubbles
Review of Barcelo Maya Tropical

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Barcelo Maya Tropical
Ranked #4 of 17 Hotels in Puerto Aventuras
Smithfield, North Carolina
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Trip of a lifetime!”
4 of 5 bubbles Reviewed 16 February 2012

Loved, loved, loved this hotel. First time traveling to a tropical location and it was awesome. The food is good, pool is great, and the ocean is beautiful. Must go snorkeling. Be careful of the rocks in the ocean. There are a few on the ocean floor but the water is so clear you won't miss them. Would go back here in a heartbeat! We did venture out to Tulum and signed up for the Jungle ATV tour with a swim in a local Cenote as well as a visit to a cave. That was a great adventure and would do it again. The only negative, the beds are not very comfortable.

Room Tip: We signed up for the cheaper room, but got upgraded to the medium choice. Would opt for a room on th...
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  • Stayed June 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Tgirl23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 7 June 2016
Dear Tgirl23,

We really apreciate your visit, thank you for the feeback. We want you to know Barcelo Maya Beach Resort has been refurbished lately. We are sure you will enjoy to come back.

We remain at your service and hope to see you soon.

gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,953 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (579)
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English first
West Kelowna, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 February 2012

Stayed at the Barcelo Beach in 2007 and after staying at other hotels in the area we returned as it was the best resort complex compared. This time we chose to upgrade to the Barcelo Tropical. There were so many highlights I will try to get to the point. Yes - the beds are hard. Yes - the Barcelo puts a lot of effort into maintaining the property and it shows. The staff are amazing and if you are pleasant and courteous they will do lots of extras (example: Seafood restaurant - did not order the soup and asked if we could try another appy - our waiter happily obliged)!! There are lots of comments on the food - yes - similar fare is sometimes served at the Buffets. You are the master of your plate - be creative. If you dined for 7 meals in a row at your local buffet you would see the same food too!!! For lunch one day I took the french fries (delicious) added chilli, cheese, salsa and guacamole on top for a delicious treat. They really try and there are lots of food options (vegetarian/ fish/ kids choices). My fav start of the day was breakfast fruit blends with flax seeds (brought from home) and yoghurt - they do not always from all the fruit you might want at the station - so stop at the buffet and get what you want. Yes - the pool bar drinks seem a little weak but the grills beside are "serve yourself". If you don't like small cups - bring your own - if you don't want to wash them buy some "solo" cups.
There are wonderful shows each night at all three theatres (make sure you check all of them out so that you are guaranteed the best show). The show performers travel between the theatres and some shows are better than others. Make sure you check out the dock - the fish love bananas and if you grab a bread roll from the buffet and let it dry in your room overnight it will float on the surface while they nibble at it. In the evenings and early mornings the rays arrive and depart - also saw barracuda at this time too from the wharf.
If you chose the Barcelo complex I hope you have a great vacation too!!!! PS - there is nothing like being able to snorkel with fish right off the resort. Also recommend "water socks" if you want to explore the coral areas when the tides go out. The resort sells them for $35 US and your local Walmart $9 (canadian).

Room Tip: Due to the humidity rooms can be a little musty - not from the efforts of the cleaning staff which d...
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank Joanne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 8 June 2016
Dear Joanne S,

We apreciate your feedback very much, we wish you could give us another opportunity to host you, and demonstrate our real level of service. we also would like to mention Barcelo Maya Tropical has been refurbished in some aspects of the rooms and pools.

Sincerely,

gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Liberty, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

This place was simply amazing. We booked at the Tropical, but upon arrival we were upgraded to the Palace at no cost. The group of 10 had all the perks but if we hadn't of gotten the upgrade we would of been just fine. This place is huge and we had no major complaints.
We ate at the Seafood twice, Mexican and Steakhouse, all good. Buffets always had a variety and if you went away hungry, there was something wrong with you.
The service was great at all places we were at, if you had to wait a minute or two, relax you are on vacation.
If we had any complaints, it would be that we drank every bar out of Captain. Ignore the bad reviews and go. Very beautiful.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank dschulte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 31 May 2016
Dear: dschulte

We would like to thank you for choosing Barcelo Maya Tropical to expend this holiday o trip o family vacation.
The main goal of Barceló Maya Tropical is to fulfill the expectations of every single guest we have the pleasure of serving, since we want you to return home totally satisfied and with the desire to visit us again.
La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wisconsin
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

I love this hotel. We will be back in April 13. The beach and food are excellent.

  • Stayed March 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Salim67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 2 May 2016

Dear: Robio123



We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your stay at Barcelo Maya Tropical.


La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 12 February 2012

My 6th stay at a Barcelo hotel. The location is wonderful, the night entertainment was the best I have seen for this kind of resort. The gardens impeccable, as was the pools.

unfortunately room (7433) was a ground floor family room , it was damp and all our clothes smelt of mould after a week, we were unable to change rooms. The room was so damp the tissues in the bathroom were wet every morning.
The outside light didn't work (was reported by the night security guard whilst on his night rounds and by myself) The room was a ground floor family room facing towards the Barcelo Place, this section of garden is not illumination so a light is needed. just to put your wife's mind at rest when the animal come out to play at night!!!
The room was not cleaned to the standard I know Barcleo is capable of (floors not cleaned, beds not made properly and bath robes not replaced when dirty)

The food was average but the service very good.

The steak house was poor yet the Mexican and Fish restaurant were good

massive resort, with its own mini shopping centre and disco, friendly staff.

Playa Carmen a $2 ride away with the Colectiva taxis/mini buses (official rate, don't pay more) and Tulum cost us $3.......( I think we were paying over the top) both from the entrance of the resort. I went to Tulum at 3pm and got some massive discounts at the shops there as they close at 5.

jury out on this resort.....

Room Tip: dont go for a ground floor
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  • Stayed February 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank TheGull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 8 June 2016
Dear TheGull,

We apreciate your feedback very much, we really want you to give us another opportunity to host you, and demonstrate our real level of service. we also want to mention Barcelo Maya Tropical has been refurbished in some aspects of the rooms and pools.

Best Regards,

gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

My family and I (ages 36 to 63) just got back from a fabulous vacation at this resort. We abosolutely love Mexico, we found the people very friendly and felt very safe. This is my 5th time in Mexico and the 3rd time at the Barcelo's and how anyone can put down the food at this resort is beyond me. There is something for everyone and the selection of great quality fruits, deserts and food is amazing. I've been in other 5star resorts and didn't find half as much there. The only complaint is the quality of wines, it's not very good but everything else is great especially the smoothy bar in the morning. The resort is made up of 5 sections, the Tropical and the Colonial section has the better beach if you like to swim in the ocean but the pools are amazing in all of the resorts. There are great shops in the resort and there is a market area close by with vendors and shops so you will not be bothered by vendors on the beach. The rooms are a good size but the beds are a bit hard and if you want a more quite area the Veracruz section of the Tropical is better. If you want to upgrade to the premium section do it at the front desk for a better cost (negotiate with them), not through the travel agent. It's worth it, you get bigger rooms, turn down service, more towels, premium drinks and discounts on excursions and shops and more. We did two tours (the Coba and Sea Passion Catamaran and we booked it through the hotel not the tour reps, the prices were better. Don't forget that no matter where you go when you travel you need to be very careful of your belongings and your safety, lock up your documents, your money and any electronics. The resort is full of many people from all over the world so be wise (don't drink too much, you don't want to get sick or get hurt) and you will have an amazing vacation like my family and I had and don't sweat the small stuff you're on vacation. Can't wait to go back!!

Room Tip: We always prefer to have a room close to the beach and on the 2nd or 3rd floor. The Veracruz section...
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  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Mojhito05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 31 May 2016
Dear: Mojhito05

We are pleased to know your comments, since they help us to constantly improve, thank you very much for having choose Barcelo Maya Tropical for your vacation as well of your kind recommendation to your friends,

We hope you will allow us the opportunity to serve your future lodging needs.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
129 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
4 of 5 bubbles Reviewed 11 February 2012

Just returned from a second visit to Barcelo Maya Beach Tropical. Once again we were most impressed with every element of the resort including - the amazing variety and quality of food at the buffet, beautiful rooms (we always upgrade to Club Premium), quality of the grounds, pools, clean beach, wonderful staff and overall positive experience in Mexico at Barcelo.

For the most part Barcelo is a well oiled machine and we were amazed at the amount of worldwide fruit and food products available everyday, capuccino machines with great coffee and unlimited self serve beer available at the pool bars. Anyone who says they hate the food should not be at an all inclusive at all as this is one of the best out there for the price and we have tried them all throughout the Caribbean. Even the much higher end properties do not offer food much better then this.

With a few minor improvements this hotel could be even greater.
For example - the wine served at the main restaurants cannot even be classifed as wine. It is truly horrendous!!!! They should not be able to serve this as it is an insult to anyone who asks for a glass of wine. Even the servers tell you it is really bad. I am sure this is a ploy to have you buy a bottle of wine but in any case they should not serve vinegar to punish people.

Also, the hotel is not capable of handling large group reservations or personal requests. We wanted two side by side rooms and they were not capable of honoring that request. Only after much haggling and waiting until the next day were we able to achieve what we wanted. We heard this story from others over and over again.
Room amenities are provided on the first day and then never replenished the rest of the week. A big mystery with that one.
Also, if you want a more quiet building away from the nightly show in the open theatre, stay in the Veracruz building. Most others are noisy until almost 11 p.m. everynight.

A travel tip for those wanting to book tours, make sure you book through the Barceo hotel excursion desk and not your tour rep as the prices are considerably lower. You pay when you check out, not in advance and save quite a bit of money as they avoid the middleman. Makes much more sense.
My family and I (all adults) did lots of shopping, took great excursions to the Coba ruins and Isla de Mugeres. Both were well worth the money. Also try the Cenotes - very interesting.

Shopping at Duty Free in Cancun airport is awesome and the prices are amazing.

We all cannot wait to go back!

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank granddamme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review, 31 May 2016
Dear: Granddamme

We really appreciate your loyalty to Barceló Maya Tropical. Thank you very much for sharing your experience, your scores and recommendations.
We accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of great quality.
We look forward to host you.

La Gerencia
Barcelo Maya Tropical
gteoperaciones.tropical@barcelomaya.com


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Barcelo Maya Tropical

Property: Barcelo Maya Tropical
Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Puerto Aventuras
#3 Top resorts Hotel in Puerto Aventuras
#3 Luxury Hotel in Puerto Aventuras
#4 Spa Hotel in Puerto Aventuras
#5 Business Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
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Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Riviera Maya/Puerto Aventuras, Mexico

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