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“A small corner of Paradise”
Review of LM by Inmense

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LM by Inmense
Ranked #1 of 17 Hotels in Puerto Aventuras
Certificate of Excellence
Reviewed 20 August 2017 via mobile

I've been in this hotel for 10 nights. It has been a lovely, relaxing and cuddling vacation. All the personnel from Álvaro, to Alberto, to the chef and the maid are very nice, gentle and always available to help and keep your holiday at the best. I really had an unforgettable vacation; "cherry on the cake" I had a couple of super massage with Joselito. I will certainly go back.

Stayed: July 2017, travelled solo
Thank Paola D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inmense, Director Comercial at LM by Inmense, responded to this reviewResponded 22 August 2017

Dear Paola D

Thank you for your comment and for choosing our hotel. I am happy that you enjoyed your stay, for Alvaro, Alberto, Matias (chef), Eva (maid) an all our staff was a pleasure to serve you making your staying as an unforgettable one, we definitely hope to have you again as a guest at "this small corner of paradise".

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8 - 14 of 281 reviews

Reviewed 14 July 2017 via mobile

First of all: Puerto Aventuras is superb, quiet and cozy and safe, as it is a gated community. The view from the hotel is fantastic and the rooms are quite nicely furnished, although not a hundred percent my personal taste. There are bikes and a paddle board as well as a kayak available for free use. As nice as this is, as sad is it that all these items are in quite bad shape: there is not enough air on the bikes' tyres and the seats cannot be adapted to your height; furthermore, the paddle of the SUP is broken and nobody makes an effort to fix or replace it.
One point I'm however very angry about is that our booking included continental breakfast which consists of white bread with butter and jam. If you want to have some eggs or chilaquiles, you can only book a package for 150 MXN, but this package in turn includes bread and butter and jam. Why can't they just offer additional dishes like scrambled eggs etc. and charge much less than 150 MXN? Why then is continental breakfast even included? In addition, some parts of the breakfast dish were even missing, e.g. I was supposed to get sweet potatoes with my dish but they were just left out. And my eggs were supposed to be poached and came fried instead.
Apart from these flaws, we liked our stay there and would definitely stay there again, as it is a quiet and private boutique hotel.

Stayed: July 2017, travelled with family
Thank Vivi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inmense, Director Comercial at LM by Inmense, responded to this reviewResponded 19 July 2017

Dear Vivi E.

Thank you for your comments, these are very important and help us to get better each day. At LM, we are very proud that all the upload pictures are just as our property looks for real, also, please! don´t forget that on your next visit, if you wish to use the extra items such as the kayak, paddle and bykes, request assistance to our staff so they can help and deliver you these adjusted or even replace some of their pieces just for you, we like to help to give personal assistance to all our guest, that´s why we manage things directly, also if you want just only one dish from the main menu, it´s very important you mention it to the waiter, because we have a special rate for this with a 50% off, we are aware that sometimes you only need a little bite more.
Thank you and hope to see you soon!

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Reviewed 4 July 2017 via mobile

I was so pleasantly surprised upon arriving at la misión (LM). I literally felt as though I must have created it in a past dream and wished it into reality. I felt like a beautiful princess with the flattering lighting and mirrors all over the place. All of the details are so thoughtful. Everything about it feels like a fairytale. Especially sitting outside on the balcony in a hammock with a beautiful view of the Caribbean sea. The staff were also an absolute dream. I think they are well cared for by the hotel because they are so genuinely friendly and helpful.

The hotel also has bikes available for the guests which in my opinion is the nicest way to get around the beautiful little world that is Puerto Aventura while also getting and excersize. I would definitely stay here again.

Stayed: July 2017, travelled solo
1  Thank yanamasamor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inmense, Director Comercial at LM by Inmense, responded to this reviewResponded 5 July 2017

Dear yanamasamor

I appreciate your comments about our hotel. It makes us feel proud that the needs of our customers in the best way ever. At LM we do our best to exceed your expectations and make you feel even as a princess on a fary tale.
If you are coming back to our resort, do not hesitate to call us, definetly we would have you back with us.

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Reviewed 20 June 2017

My friend and I only stayed here for one night prior to a 3-night stay at the Hard Rock for a wedding in an attempt to save money. Not only did it serve that purpose. but I feel we got a more "authentic" vibe overall by staying directly within the town of Puerto Aventuras. The rooms were very comfortable and oh so adorable and rustic and the staff was extremely friendly and courteous. The hotel is not the easiest to find, however if you are taking a cab or shuttle, they will likely receive more specific directions from the guards by the entry, so no worries, you will find your way!

I very much enjoyed the natural swimming pool, as well as the enclosed pool as well. Great views to wake up to for a even more fantastic price!

  • Stayed: June 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank FullOfWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inmense, Director Comercial at LM by Inmense, responded to this reviewResponded 21 June 2017

Dear FullOfWanderlust

Thank you!
I appreciate your comments about our hotel. It makes us feel proud to attend the needs of our customers and create experiences that are authentic, regarding the location we are in google maps! Also our staff can assist you and guide you to us in your next stay. Keep in touch and don´t miss the latest news at LM hotel.

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Reviewed 13 April 2017

Better than you can imagine. Paty, at the front desk was so welcoming, warm, and provided the surprise treat of delicious pina colladas and chocalate fruit cake snacks on the house! The rooms are spacious and super comfy, including the cutest shoe shaped chairs and lovely canopy beds. The mini cenote in the back feels like paradise right off the hammocked doorstep of your private patio. What a view and it is all just so lovingly decorated with artistic flair.
Tip to travellers- the hotel is the second to last house on the street on the right hand side. It is a tough find with a gps. We suggest just drive to the Puerto Aventuras gated entrance, ask the guard there to hand you the gated communities map. Once you have that it is a super easy find and very short drive inside Puerto Aventuras. Look on Punta Matzoma street for the house-like hotel with the two trees in front. The trees have lights wrapped around them.

Room Tip: Ask for the room with the cat- room 2 for a lovely room and view.
See more room tips
Stayed: April 2017, travelled as a couple
2  Thank ShiraFusionTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasasyHotelesdeMex, Director de Relaciones Públicas at LM by Inmense, responded to this reviewResponded 17 April 2017

Dear guest,

Thank you for taking the time to write and share your experience at Hotel boutique LM, We really appreciate your comments and we are so glad to hear that you had a wonderful and relaxing time with us.

We hope to see you soon.

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Reviewed 6 April 2017

The hotel has a quaint feel about it. The rooms are refreshingly decorated and all face the water. The staff is super acommodating! The friendly front desk staff, Alvaro and Alberto, were efficient to all of our needs. Chef Matias prepared delicious and filling meals. The rooms were always cleaned thoroughly thanks to Eva and Patricia. I would t

  • Stayed: March 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank GabiPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inmense, Director Comercial at LM by Inmense, responded to this reviewResponded 19 June 2017

Dear, GabiPA

Thank you for all your comments, these are very important, as they let us know that we are on the right way! I´m very pleased to hear that Alvaro´s and Alberto´s attentions give you great staying, which was even greater with Matias´delicious menus. Please keep in touch and learn about the new things up to come!

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Reviewed 31 March 2017

This hotel is amazing! The rooms are way better than the pictures! It feel so cozy and romantic!! alvaro and Alberto at the front desk were great! I have to cancel at the last moment some days of my stay and Alvaro helped me directly. I have bother him so many times before arriving and he was always so nice to assist me!! When I checked in Alberto was very nice and proffesional! They make feel like home!! We ate lunch there and we asked for the chef's name because the food was delicious, so thanks Matias for such a good meal!!!! Everybody is so friendly there that I met everybody!! Eva keep the room always clean and Marcos keeps does a great job with the outdoors!!!! The back of the hotel is awesome!! I'd asked Alberto to give us a room with a view and he did!!!!!!!!! this place is worth to try!!! I also fell in love with Puerto Aventuras!! Is very safe and you can walk everywhere you want to go!! you can also ride a bicycle!!!!!!!!! Thanks LM for such a wonderful stay!!!!!! Hopefully

Room Tip: Ask for a room with views!! Is worth it!!!!
See more room tips
  • Stayed: March 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Lucia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inmense, Director Comercial at LM by Inmense, responded to this reviewResponded 19 June 2017

Dear Lucia H

Thank you for all your comments, these are very important, as they let us know that we are on the right way! To make you feel at home is our goal, as we are center on each and unique necessity of our guest who become part of our family as the arrive.
I´m very pleased to hear that Alvaro´s and Alberto´s attentions give you great staying, which was even greater with Matias´delicious menus and Eva´s and Marco´s service. Please keep in touch and learn about the new things up to come!

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Additional Information about LM by Inmense

Address: Punta Matzoma #23 y 33, Puerto Aventuras 77750, Mexico (Formerly La Mision)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Best Value Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#11 Romantic Hotel in Puerto Aventuras
Price Range: $74 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — LM by Inmense 3*
Number of rooms: 6
Official Description (provided by the hotel):
LM Hotel is located within the heart of the Mayan Riviera in Puerto Aventuras, a luxury tourist residence with everything you need for an unforgettable holiday: beautiful beaches, golf course, marina and exquisite restaurants. Our hotel has six beautifully appointed accommodations; each with its own private terrace with handwoven hammocks, beautiful views of the Marina, event space and pool bar. ... more   less 
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Also Known As:
LM By Inmense Riviera Maya/Puerto Aventuras, Mexico

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