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All reviews great hotel language barrier complimentary breakfast is rooms are great huge mall nice shopping mall several choices chilaquiles english speaking staff yogurt limited menu across the street pleasant stay felt very safe front desk staff recommend this hotel in town
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Reviewed March 28, 2018

We stopped for one night on a road trip through Mexico. This is one of the smaller rooms I've had at a Hampton Inn, but would be fine for a single business traveller. One of the best beds we've had in Mexico! The public spaces were lovely, especially the pool and patio area. Breakfast was very good, with a great selection of fresh fruit. We had no problems walking over to the mall for dinner, as suggested by one of the staff. While my Spanish is adequate (barely), I was grateful for the English-speaking staff members. It will be a great location when all the nearby road construction/improvement is complete.

Room tip: Ask for a room away from the elevators.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank lawgrrl52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMORS, supervisor at Hampton Inn by Hilton Hermosillo, responded to this reviewResponded September 13, 2018

Dear Guest,

Thaks so much for take the time to response the survery, and for the comments you make to us, we are glad to know your stay with us was wonderful, we hope see you soon.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 25, 2018

Arrived and waited almost 35 minutes (yes I timed it) while the one receptionist argued with another guest about a reservation they lost. The guy clearly had a reservation number and the clerk just was as unhelpful as possible. I asked if I could just get my key as i checked in on line but she stated she was busy and will be with me when she can.

Had I not already paid for the room and been really tired, I would have just gone to another hotel and said screw it, but I stayed and sat and waited and waited until finally she got me my key.

The rooms are pretty small with just enough room for my carry-on. I have had similar size rooms at Ibis for half the cost.

No restaurants are near the hotel. You have to walk up the road and over to the mall which of course is closed at night to get food other than what they serve. So it truly isnt convenient. Grab your food before you get here.

The breakfast is pretty good, and that is about the only positive experience I had here. I stay in Hiltons enough to get Diamond status annually and this place ranks near the bottom for convenience, service, and comfort. They dont make any special accommodation or upgrades for Diamond members, so if you are one dont expect it.

When this place grows up it will probably be an ok place to stay. For now, I recommend you avoid it.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
1  Thank RedQDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMORS, Front Office Manager at Hampton Inn by Hilton Hermosillo, responded to this reviewResponded September 14, 2018

Hi Jonathan,

First of all we want to thank the time taken to answer this survey, all the comments generated by you were taken into account to work in the areas of opportunity that we have, these comments help us to continue improving and give the service of excellence that It deserves, an apology for the inconveniences that were presented.

Again thank you very much for all the comments.

Best regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 28, 2018 via mobile

Stopped in for a birthday weekend. Although the rooms are your basic run of the mill hotel rooms, they were clean comfortable, and all around great. The staff was amazing. Id give them more than 5 stara if i could. Jenni at the front desk was incredible making my bday weekend away top notch by upgrading my room and a few extras upon arrival.

Everyone was friendly, smiling and extremely welcoming. I would stay again and again when going to Universal or Disney.

Date of stay: February 2018
Trip type: Travelled as a couple
2  Thank Chuck G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMORS, Supervisor at Hampton Inn by Hilton Hermosillo, responded to this reviewResponded September 13, 2018

Dear Client.

We thank you for your important comments that help us to improve every day.

We hope yo see you soon.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 20, 2018

The hotel is located in a developing part of Hermosillo. There are attractions within walking distance (Cerro de la Campaña, Mercado, Metropolitan Cathedral), but the walking conditions are not favorable due to construction and poor infrastructure. There are also a number of aggressive, untethered dogs in the nearby area, making walking inadvisable. None of these issues is the fault of the hotel.

The hotel itself is clean and safe. Keycards allow access only to your floor. The breakfast buffet, consisting of eggs, cereals, pastries, fruit, yogurt, chilaquiles, and juices, was excellent. The hotel has a limited menu available for other meals, but the food was very good. The staff were uniformly kind and dedicated to making my stay pleasant. They were good-natured about my attempts to speak Spanish, and there seemed to always be an English-speaking person on duty.

Transport from the airport is easy. Hire and pay for a taxi at the desk at the airport. To return to the airport, simply notify the front desk staff at least 12 hours in advance and a driver will take you there.

Date of stay: February 2018
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
2  Thank mayflower16202018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMORS, Supervisor at Hampton Inn by Hilton Hermosillo, responded to this reviewResponded September 13, 2018

Dear Client.

We thank you for your important comments that help us to improve every day.

We hope yo see you soon.

Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed February 2, 2018 via mobile

Very nice business hotel, Clean large rooms, above average standard, excellent front desk staff, quiet location and a generous included full breakfast. Would definitely stay again. Secure parking for our motorbikes was available .

Date of stay: January 2018
Trip type: Travelled solo
1  Thank ok3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HMORS, supervisor at Hampton Inn by Hilton Hermosillo, responded to this reviewResponded September 13, 2018

Dear Guest,

Thank so much for the response and all the comments you make us, we are glad to know your last stay with us was wonderful.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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