We stayed for a short trip at this hotel. We chose it because of the amenities shown in their website's pictures. Those are misleading at best. The fitness center has 2 of their treadmills broken and that room is a sauna. I talked to Pamela in customer service because they have the fitness center thermostat limited to 78o F. She did nothing. I called again and talked to Daniel. The maintenance guy came half an hour later and did nothing. When I pointed out to him that 2 of the treadmills where broken he said that they were out of service and have been broken for a long time. The pool is small and the water is murky. The ice maker machine was broken. They advertise rooms smoking free but the whole floor where we were smelled like every room had people smoking pot. Horrible smell.
- Official Description (provided by the hotel):
- "Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . " ... more less
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- Also Known As:
- Lucerna Mexicali Hotel Mexicali
- Lucerna Hotel Mexicali