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All reviews piano bar nice hotel breakfast buffet medical tourism food is excellent staying at this hotel room for improvement american food great amenities assigned room place to stay return again walk around night stay business trip comfortable beds customer service
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Reviewed August 4, 2017 via mobile

I had a room with a noisy AC and they changed rooms for my entire satisfaction. Food quality was very good and they have room service 24/7. All staff was very friendly but specially the breakfast service and food was excellent.
Gym facilities could be improved

Stayed: August 2017, travelled on business
Thank Liliana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Mexicali, responded to this reviewResponded August 18, 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2017

We stayed for one night at the Lucerna Hotel, we were able to make use of their pool and ate a couple times at their restaurant. Breakfast on Sunday was very good, with lots of options. Dinner at the Cafeteria on the other hand was not that great. When checking in, the employee forgot to return our driver licenses, that was annoying but I have to say once I made a couple calls to the hotel Maria Antonia took charge and made sure we got our Driver Licenses back in no time. Maria Antonia is definitely an asset to Hotel Lucerna - Thank you!. Overall, we had a great time and enjoyed the hotel and its facilities - We would return again.

Stayed: May 2017
Thank Griselda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Mexicali, responded to this reviewResponded June 21, 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 27, 2017 via mobile

I find Hotel Lucerna one of the best in Mexicali , It has great amenities , great pool, room service, and the most important the food is excellent , the breakfast buffet is very good ! Also you have convenient stores 5 min walk and Tacos!

Stayed: May 2017, travelled with friends
Thank Adrian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Mexicali, responded to this reviewResponded June 1, 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 11, 2017 via mobile

I've been there for three night due to business trip. Location is good, on the main road to south and close to a lot of restaurants. The hotel itself looks pretty nice from outside, and palms and pool give the impressions of something huge, in all senses. But the reality is different: rooms are not very clean, and noisy! Both because traffic from outside and air conditioning (sounds like a AK47). Restaurant is expensive but without real reason, small portions and not so tasty. Personnel is friendly.
I would suggest only for few days and not on the rooms directly on the streets.

Stayed: May 2017, travelled on business
1  Thank GiacomoD77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, CM at Hotel Lucerna Mexicali, responded to this reviewResponded May 22, 2017

Dear guest: We thank you your opinion, it is very important for us this feedback. We hope to have the opportunity of hosting you in this your Home Lucerna Mexicali. Regards!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 2, 2017

The Hotel Lucerna is probably one of the best options in Mexicali, but it has quite a bit of room for improvement. My first assigned room had problems with cleanliness (tire marks on sheets) so I notified staff and was moved to a bungalow. The bungalows are the better option than the tower rooms because you can walk directly outside, which adds to the garden feeling of the hotel. Bungalows have a fridge with free beverages, and there is an executive lounge where you can stop for breakfast and wine/canapes in the evening. Unfortunately on the weekends there are huge parties going on in the rooms in the pool area so it is very loud. I would only return to this hotel on a weekday.

I've travelled all over Mexico and I was surprised at the subpar meals I had at this hotel compared to most cuisine in nice Mexican hotels. This may be an issue with Mexicali in general, since Mexicali is land-bound and near the border, so there's a lot of American influence and American food tends to be a lower standard than classic, fine Mexican food. On the plus side, the piano player at the piano bar in Hotel Lucerna is wonderful and a joy to listen to. Maybe just stick to drinks at the hotel and venture out to the Chinese restaurants in town for your meals-- the Chinese restaurants I ate at in Mexicali were excellent.

Stayed: March 2017, travelled on business
Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro S, Community Manager at Hotel Lucerna Mexicali, responded to this reviewResponded May 10, 2017

Good morning Veronica,

We strongly appreciate your comments form your stay at this property. Hoteles Lucerna value our guests observations and work daily at improving our service. We have taken a deep view on housekeeping with all of our sheets to avoid this type of situations. On the food part we have a chef that can gladly make any dish you wish during your stay, you can ask for his assistance. Once again thanks for staying at Lucerna Mexicali and hope to have back soon. Looking forward to serve you personally on your next stay!

Best Regards,

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