Drove in from Phoenix to visit family in real Mexicali. Arrived and was greeted and was giving clear direction to the room. Unfortunately once we arrived to the room we discovered the room had a very loud Air Conditioner. Called the from desk and were told the issue would be addressed and to be prepared to change room if necessary. A hotel host arrived and immediately found a problem and was prepared with a key for another room. Moved to another room on the same floor and all was great after that.
The place was quiet, clean and very nice compared to others in the same price range. The staff was terrific and very knowledgable. The pools were nice and clean and overall it was a nice experience. Looking forward to staying here again and hopefully extend the visit to spend more time at the hotel. Deserves 5 stars!
- Official Description (provided by the hotel):
- "Providing high quality hotel services and warmth for all our guests . Keep our promises and exceed the expectations of our customers through continuous innovation, highly committed staff and first class facilities . " ... more less
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- Also Known As:
- Lucerna Mexicali Hotel Mexicali
- Lucerna Hotel Mexicali